Q.A.C Team

Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.

Q.A.C Team is a business podcast hosted by Charles Luttrell, with 235 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Charles Luttrell hosts Q.A.C Team, a business show with 235 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Q.A.C Team

  Don’t Take Anything Personally. Friday at Four Episode 102

  Aug 14, 202635 min

  How much of what happens to us is really about us?In Episode 102 of Friday at Four, Steve and Charles tackle the powerful idea of, “Don’t Take Anything Personally.” Joined by special guest Lisa Conway, they explore what happens when we stop assuming that every comment, criticism, reaction, or difficult interaction is a reflection of our own worth.Is it possible to separate someone else’s behavior from how we feel about ourselves? How do you handle criticism without becoming defensive? And when should you actually take something personally?Steve, Charles, and Lisa bring their own perspectives and experiences to a conversation about business, relationships, communication, leadership, and personal growth.Sometimes the hardest thing to learn is that not everything is about you.#FridayAtFour #DontTakeAnythingPersonally #LisaConway #Podcast #PersonalGrowth #Business #Leadership #communication https://www.instagram.com/p/DVZXqJ3IEx4/https://www.facebook.com/lisaconwayzing/

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  Q.A.C Team

  Lead or Client? How Often Should You Follow Up? Friday at Four Episode 101

  Aug 7, 202626 min

  When does following up become too much and when are you giving up too soon?In Episode 101 of Friday at Four, Charles Luttrell and Steve Kent tackle a question every business owner, salesperson, and entrepreneur should be asking:How often do you follow up with a lead or potential client?You made the connection. They showed interest. Maybe they even said, “Let me think about it.”Then… silence.Do you call again? Send an email? Text them? Wait a week? A month? Or simply move on?In this episode, we discuss the difference between following up with a lead and following up with a client, why businesses often leave money on the table by not following up, and how persistence can become an advantage when it's done the right way.The bigger question is:Are you losing business because you're not following up or because you're following up the wrong way?Join the conversation and let us know:How many times do YOU follow up before you move on?Subscribe to Q.A.C Team for more conversations about business, marketing, customer experience, entrepreneurship, and finding the Hidden Stars in business.And remember…Let’s see how those stars align! #FridayAtFour #Sales #FollowUp #LeadGeneration #BusinessTips #CustomerExperience #Entrepreneurship #SmallBusiness #QACTeam #SalesTips

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  Q.A.C Team

  Chasing The Stars Episode 7 250 Years of America: Bel Air's Local Businesses Put to the Test

  Jul 31, 20263 min

  As America celebrates 250 years, we discover what makes communities truly exceptional.In Episode seven of Chasing the Stars, we visit Bel Air, Maryland, where we explore three local businesses and evaluate them using the Q.A.C Team Star Performance Index, a professional assessment that goes beyond online reviews to measure customer experience, community impact, pride of ownership, and overall business performance.Google ratings only tell part of the story. Our mission is to uncover the hidden strengths that make local businesses and the communities they serve stand out.Every business has a story. Every community has its stars.If you enjoy supporting small businesses and discovering great towns across America, be sure to Like, Subscribe, and Share this episode.#ChasingTheStars #250YearsOfAmerica #BelAirMD #SupportSmallBusiness #ShopLocal #SmallBusiness #Community #CustomerExperience #StarPerformanceIndex #QACTeam #Maryland #TravelAmerica #BusinessReviews #HiddenGems

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  Q.A.C Team

  Episode 100. Why It's So Hard to Focus at Work When Life Gets in the Way.

  Jul 31, 202636 min

  Welcome to the 100th episode of Friday at Four!In this milestone episode, Steve Kent and Charles Luttrell are joined by special guest Adam Ward to discuss a challenge almost everyone faces: staying focused at work when life outside the office is pulling your attention in every direction.Whether you're dealing with family responsibilities, financial stress, health concerns, or personal struggles, it can be difficult to give your job 100% of your attention.If you've ever found yourself physically at work but mentally somewhere else, this conversation is for you.We'd love to hear from you. What helps you stay focused when life gets overwhelming? Share your thoughts in the comments below.Please Like, Subscribe, and Share to help us reach more listeners as we celebrate 100 episodes of Friday at Four!#FridayAtFour #CharlesLuttrell #SteveKent #AdamWard #Productivity #WorkLifeBalance #Focus #Leadership #MentalHealth #CareerSuccess #SmallBusiness #Podcast

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  Q.A.C Team

  Small Businesses Need to Think BIG How to Grow Beyond Survival Friday at Four Episode 99

  Jul 24, 202633 min

  What separates small businesses that struggle from those that thrive? In Episode 99 of Friday at Four, Charles Luttrell and Steve Kent discuss why small business owners need to think bigger, not just about revenue, but about systems, customer experience, marketing, leadership, and long-term growth. Whether you're a local restaurant, retail store, contractor, financial advisor, or service business, your mindset can determine whether you stay stuck or build something that lasts. About Friday at FourFriday at Four is a weekly podcast hosted by Charles Luttrell and Steve Kent, featuring practical conversations about business, leadership, marketing, communication, customer experience, and the strategies that help entrepreneurs succeed. Learn more about Q.A.C. Team and the Star Performance Index (SPI), where we help businesses improve customer experience, online reputation, and overall business performance. #FridayAtFour #SmallBusiness #Entrepreneur #BusinessGrowth #Leadership #Marketing #CustomerExperience #BusinessStrategy #SmallBusinessOwner #ThinkBig #Entrepreneurship #LocalBusiness #BusinessSuccess #QACTeam #StarPerformanceIndex

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Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

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