
Episode #10
Real Tech Talk - AI at the Wheel: Building Trust, Beating Fraud & Scaling Customer Success in Auto
<p>In this episode of <b>Real Tech Talk</b>, <b>Stephanie Simpson</b> sits down with <b>Jessica Gonzalez</b>, VP of Customer Success and GM of Auto at <b>inform.iQ</b>—a fintech platform operating where the margin for error is basically zero: <b>loan origination, fraud prevention, and consumer trust</b>.</p><p>Jessica brings a heavyweight background from <b>banking and payments</b> (including Visa and Santander), where she led automation strategy across originations, customer service, and fraud operations. Now, she applies that same operational discipline to the auto finance world—helping lenders and dealer part...

