
Episode #4
Spotlight Four: We Banned "Transformation." ServiceNow's Innovation Chief Executives Had to Explain AI Anyway
Six words, banned for thirty minutes: transformation, journey, reimagine, unlock, leverage, AI-native. Dave Wright (Chief Innovation Officer, ServiceNow) and Brian Solis (Head of Global Innovation, ServiceNow, and 10x best-selling author) agreed to the rules before the conversation started. What followed was a plain-language case for why enterprise AI keeps failing. Their argument, from their new book Infinite , is that the problem was never the technology. It's the company. In the upcoming episode you will find out more about: AI-native, AI-first, AI-forward: what the labels actually mean, and why Dave thinks no company could be AI-native before generative AI IKEA's €13.4M service-desk automation, and the €1B+ interior design business built from the capacity it freed, with no job losses The "iteration trap": using the most innovative technology in history just to do yesterday's work faster Why most companies are tracking the wrong AI metrics, and what "token maxing" hides The AI tax: people using AI to write documents so long that colleagues need AI to summarise them Whether innovation is still possible when intelligence becomes a commodity Most companies automate what they already do, count the hours saved, and call it a result. Very few reach the second number. One question to sit with before you press play: the workflows running your organisation were designed around a shortage of people. If that shortage disappeared tomorrow, would anyone notice? Follow us to keep uptodate and to stay in time for the full episode. #RedefiningAI #Leadership #ArtificialIntelligence #AIStrategy #FutureOfWork





