Regulated Digital

At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection.Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation.From governance to technology, culture, and execution, Regulated Digital examines how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

Regulated Digital is a technology podcast hosted by Sam Kendall, Beyond Encryption, with 45 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Sam Kendall, Beyond Encryption hosts Regulated Digital, a technology show with 45 episodes published.

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  Episode #45

  Mortgage Communication: Building Borrower Certainty, Paul Broadhead, BSA (#45)

  Aug 18, 202629 minS1

  Waiting is one of the hardest parts of a mortgage journey. A borrower may know that their application is moving, yet still have no idea what has been checked, what remains outstanding, or when they will hear back. That uncertainty becomes more difficult when rates are changing, a property transaction is time-sensitive, or the customer is worried about affordability. In this episode of Regulated Digital, Paul Broadhead , Head of Mortgages and Housing at the Building Societies Association (BSA) , joins us to examine how lenders can combine efficient digital journeys with clear explanation, secure communication, and access to human support. Building societies bring a useful perspective to this question. Their customer-owned model places long-term member relationships at the centre of their work, while their borrowers increasingly expect to upload documents, complete checks, and follow applications online. Learn more: https://www.mailock.com/blog/mortgage-communication-borrower-certainty

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  Episode #44

  Simplified Advice: What Firms Need to Make It Work, Simon Harrington, PIMFA (#44)

  Aug 11, 202633 minS1

  A narrower financial recommendation should cost less to provide. The difficult part is deciding when that service is suitable and making its limits clear. In this episode of Regulated Digital, we speak with Simon Harrington , Head of Public Affairs at the Personal Investment Management & Financial Advice Association (PIMFA) , about whether simplified advice can widen access to personal recommendations without recreating the cost and complexity of holistic advice. Simon joined PIMFA in 2017 after roles at Nest and HM Treasury covering automatic enrolment, pension freedoms, and the UK's response to the financial crisis. His policy background gives him a close view of the regulatory intent and the practical questions facing advice firms. The FCA's targeted support regime went live on 6 April 2026. Its consultation on simplifying pensions and investment advice rules closed on 22 May 2026, with a final Policy Statement still to come.

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  Episode #41

  Designing Digital Trust at Scale With Oliver From Engine (#41)

  Jul 21, 202632 minS1

  A digital journey can complete successfully while leaving the customer uncertain about what happened, why a decision was made, or what they should do next. That uncertainty can surface later through repeat contact, abandonment, complaints, and reluctance to trust the next interaction. In this episode of Regulated Digital, we speak with Oliver King, co-founder and managing partner at Engine, about how regulated organisations can design confidence into digital journeys as automation and AI take on more of the process. Our questions centre around where trust appears inside a journey. It may be a clear explanation before an identity check, a useful progress update during a delay, or an obvious route to a person when a decision has serious consequences - but these details shape whether the customer feels safe enough to continue. Learn more: https://www.beyondencryption.com/blog/digital-trust-at-scale

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  Episode #40

  Chris Curry on Pensions Dashboards, Data, and Trust, Chris Curry, Money and Pensions Service (#40)

  Jun 9, 202627 minS1

  <p>Pensions dashboards promise a simple outcome: one place for people to find and view their pension information.</p><p>Behind that simple idea sits a national challenge in data quality, digital identity, and industry coordination.</p><p>In this episode of Regulated Digital, Chris Curry, Principal of the Pensions Dashboards Programme at the Money and Pensions Service, explains what dashboards are designed to solve and what regulated firms can learn from the programme.</p><p>Learn more on our website: https://www.beyondencryption.com/blog/chris-curry-on-pensions-dashboards-data-and-trust</p>

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  Episode #39

  Data Protection and Online Safety: Finding the Balance in Digital Identity, Paul Holland, Beyond Encryption (#39)

  May 19, 202625 minS1

  <p>Online safety depends on knowing enough about people to protect them.</p><p>Data protection asks a quieter question: how much do we really need to know?</p><p>The Online Safety Act and UK data protection law are often spoken about separately.</p><p>In practice, they meet at one of the most sensitive points in digital life: how organisations verify people, protect children, limit access, and keep data collection proportionate.</p><p>The same tension appears in age assurance, subject access requests (SARs), standard email, digital identity, and the practical steps leadership teams can take without the...

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