Reimagining Communications with Matt Swain

Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

Reimagining Communications with Matt Swain is a business podcast hosted by Broadridge, with 68 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Broadridge hosts Reimagining Communications with Matt Swain, a business show with 68 episodes published.

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  Episode #69

  Episode 69: Exploring Communications Effectiveness and Behavioral Science with Emmeline Kite, Head of Professional Services and CX, Broadridge Customer Communications International

  Jul 16, 202618 min

  In this episode of Reimagining Communications, Emmeline Kite, Head of Professional Services and CX, Broadridge Customer Communications International, explores how behavioral science can help organizations create customer communications that are clearer, more effective, and easier to act on. From reducing jargon and simplifying design to improving outcomes and reducing complaints, the conversation highlights how a human-centered approach can transform operational and regulatory communications.

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  Episode #68

  Episode 68: Segmentation, Satisfaction, and the Future of Brand Communications with Dr. Annie Wilson, The Wharton School

  Sep 4, 202516 min

  Matt Swain is joined by Dr. Annie Wilson, Wharton marketing lecturer and former Vanguard behavioral scientist, to discuss how brands can navigate rising customer expectations. They delve into segmentation challenges, AI’s impact on customer experience, the value of co-creation, and strategies for balancing personalization, scalability, and a strong, consistent brand identity.

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  Episode #67

  Episode 67: Driving Print Efficiencies and Increasing the Value of Digital featuring Christoph Stehmann, President of Broadridge Customer Communications

  Jun 23, 202521 min

  In this episode, Matt Swain welcomes Christoph Stehmann, President of Broadridge Customer Communications, to discuss the changing landscape of customer communications. Christoph shares insights from his diverse experience, highlighting industry-wide shifts from focusing on cost savings to enhancing engagement and value with digital solutions. Listen in and explore the balance between standardization and customization, the role of AI, strategies to improve digital adoption, and predictions for how communication will evolve over the next decade.

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  Episode #66

  Episode 66: “Navigating Change with a Mindshift Mindset” with Brian Solis, Author, Head of Global Innovation at ServiceNow

  Jan 31, 202524 min

  Brian Solis, author and head of Global Innovation at ServiceNow, discusses his latest best-selling book “Mindshift”, the role of proactive communication, and why storytelling remains at the heart of meaningful customer experiences in this episode of Reimagining Communications with host Matt Swain

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  Episode #65

  Episode 65: “40 Million to One: The Data Behind Investor Engagement”with Dan Cwenar, President of Investor Communications Solutions, Data and Analytics at Broadridge

  Jul 18, 202420 min

  In the decades since he launched Access Data in the “the heady days of the internet,” Dan Cwenar has seen a massive shift in how we regard data: from something we must tolerate to a source of tremendous value. Dan, now President of Investor Communications Solutions, Data and Analytics at Broadridge, shares his experience and insights on data-driven product innovation, surprising new demographic trends, and the future of personalized investor communications in this episode of Reimagining Communications with host Matt Swain.

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