Relationships Rule

Imagine that 68% of our clients leave because they feel we don’t care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests – heart-based business owners and entrepreneurs. In mere minutes, guests generously share their most sweet and powerful retention systems that you can adopt today! As a seasoned relationship marketing specialist, Janice invites us to listen in weekly, as she reveals how to nurture and build relationships in real-time. The Relationships Rule podcast’s aim, is to help you naturally ease your networking fears, so you can adopt strategies that amplify your client list, because the facts are, that today, success is built on a foundation of strong relationships. You can relax now, knowing you can activate your relationship marketing plan, by simply tuning in to Relationships Rule each week.

Relationships Rule is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Relationships Rule, a business show with 0 episodes published.

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  Episode #376

  Why People Come Before Profit | RR376

  Aug 18, 202639 minS1

  Jared Harman started learning about people at age twelve, working in his family's restaurant on Granville Island. Tourists from everywhere, personalities from all over, and a quick education in how to show up for someone even when it is hard. That early lesson never left him. Today, Jared is the CEO and Co-Founder of The One Group Agency, a full-service digital marketing firm in Surrey, BC. His team has held onto roughly 80% of their original clients for nearly a decade. In a world where loyalty feels rare and everything moves fast, that kind of track record tells you something important about how he runs his business. In this conversation, Jared and I talk about what sport, hospitality, and community involvement actually teach you about leading people, and why the businesses that last are almost always the ones that put relationships first. What struck me most was how consistent his philosophy is. Whether he was selling rink board ads to sponsors at twenty-three and realizing people were renewing because they liked him, or telling a client in L.A. "I can't promise we're the best, but I can promise we'll always do our best for you" — the thread is the same. It's trust. It's showing up. It's being the kind of person people want to keep in their corner. Jared also talked about something I think a lot of leaders overlook: the value of staying calm when things go sideways. His mantra from his years at the Langley Events Centre still guides him today. The game is going to happen with or without you, so take a breath and figure out the best path forward. Key Takeaways The habits that make great leaders, reading people, staying calm, showing up, are often built long before the business is. Client retention at 80% over nine years is not about being the best agency in the room. It's about being the most trustworthy one. Availability is a competitive advantage. Answering the phone on a weekend is not a boundary problem, it’s a relationship investment. Pushing back on a client's strategy, with clear reasoning and genuine care, is one of the most respectful things an agency can do. Your network is not just a nice-to-have. It is the sounding board that helps you see your business clearly when you're too close to it yourself. Webite - https://www.onegroupagency.ca/about Linkedin - https://www.linkedin.com/in/jaredharman In appreciation for being here, I have some gifts for you: A LinkedIn Checklist for setting up your fully optimized Profile: An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won’t regret it. AND … Don’t forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener! Connect with me: http://JanicePorter.com https://www.linkedin.com/in/janiceporter/ https://www.facebook.com/janiceporter1 https://www.instagram.com/socjanice/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a note in the comment section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or your favorite podcast app. Leave us an Apple Podcast review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

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  Episode #375

  Stop Chasing New Clients -- Your Best Business Is Already in Your Sphere | RR375

  Aug 11, 202645 minS1

  There is a moment in this conversation that I keep coming back to. Zvi Band said something simple that landed hard: most people treat relationship building as an organic thing, something they will just get around to when someone comes to mind. And that, he says, is exactly why it falls apart. Zvi started as a software developer who walked into networking events, made a lap, and walked straight back out. What changed was not a personality shift. It was a lightning-bolt moment when a startup disappeared overnight, and he was flooded with job offers and introductions, every one of them tracing back to a relationship already built. In this episode, we talk about the fear of reaching out after a long silence, the mindset shift that makes it easier, and why the relationships already in your world are worth far more than any new lead you could chase. Zvi also shares something I loved: we are only responsible for our second thought and our first action. That first voice that says they will think I am salesy? Let it be there. Then act from the second one instead. Key Takeaways Relying on memory alone is why most people fail at staying in touch. A little structure changes everything. You do not need a perfect reason to reach out. "I thought of you today" is enough. Most CRMs are built around pipelines, not people. Relatable puts the relationship at the centre. That inner voice telling you reaching out will seem pushy? Ask yourself if it is actually true. The best relationship builders are not the most sophisticated; they are the ones who stayed in the game. Connect with Zvi Band Website: zviband.com Relatable CRM: bemorerelatable.com Book: Success is in Your Sphere — available wherever books are sold In appreciation for being here, I have some gifts for you: A LinkedIn Checklist for setting up your fully optimized Profile: An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won’t regret it. AND … Don’t forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener! Connect with me: http://JanicePorter.com https://www.linkedin.com/in/janiceporter/ https://www.facebook.com/janiceporter1 https://www.instagram.com/socjanice/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a note in the comment section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or your favorite podcast app. Leave us an Apple Podcast review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

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  Episode #374

  Your People Are Not the Problem. Your Systems Are. | RR374

  Aug 4, 202642 minS1

  There are leaders who talk about putting people first, and then there are leaders who have actually staked their life on what happens when a system loses its rhythm. Hanna Bauer is the latter. Hanna is the founder of HEARTnomics Enterprises and faculty member with the Maxwell Leadership team. She has spent nearly three decades helping CEOs and leadership teams find the real root of why organizations struggle. Her answer might surprise you. It is rarely a people problem. It is almost always a systems problem. Diagnosed with a serious heart condition at age four, Hanna survived two heart attacks before the age of ten, went through multiple failed interventions, and eventually became one of the first children to undergo a pioneering heart ablation procedure, an experimental surgery that would go on to save the lives of three thousand other children. That experience did not translate into a leadership framework overnight. It took years, and a moment in a hospital hallway where someone told her that leadership is service, for everything to click. She had been leading all along. In this conversation, we talk about what it really means when an organization loses its rhythm, why treating symptoms instead of root causes keeps leaders stuck, and how trust, built through relationship, not automation, is the only thing that makes people willing to take a risk together when everything feels uncertain. Key Takeaways Passion without process creates chaos. Systems are not the enemy of heart, they are what allow the heart to scale. You cannot give what you do not have. Before leading others, you have to get acquainted with your own rhythm. It is not failure that breaks trust, it is how you handle it. Hanna's doctor tried two surgeries that didn't work before the one that saved her life. The trust her family placed in him for that third attempt was built through honesty and never disappearing when things went wrong. Burnout feels like heart disease. When leaders run on duty rather than purpose, the cost is not just productivity, it is felt in the body. In appreciation for being here, I have some gifts for you: A LinkedIn Checklist for setting up your fully optimized Profile: An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won’t regret it. AND … Don’t forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener! Connect with me: http://JanicePorter.com https://www.linkedin.com/in/janiceporter/ https://www.facebook.com/janiceporter1 https://www.instagram.com/socjanice/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a note in the comment section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or your favorite podcast app. Leave us an Apple Podcast review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

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  Episode #373

  Hundreds of Contacts. No One to Call at 3AM | RR373

  Jul 28, 202647 minS1

  There are people in your life who would pick up the phone at 3 AM if you called. Not many … but they exist. Now ask yourself honestly: how intentional were you about building those relationships? Or did they just happen? That question sat with me after my conversation with Nida Leardprasopsuk, a Master Certified Coach, serial entrepreneur, TEDx organizer, and founder of IRL, the world's first Relationship OS. Nida is on a mission to change the way the world connects, and her approach is both practical and a little provocative. She is not talking about networking. She is talking about building relationships that compound. Nida grew up in a family where relationships were never explicitly discussed. It was not until she left the corporate world and got into psychology that she became, as several of her friends have told her, the most obsessed person they have ever met when it comes to building and nurturing relationships. That obsession became IRL, a platform designed to be your second brain for the people who matter most in your life. What I loved most about this conversation was the way Nida holds two things at once: the idea that relationships require real intention and strategy, and the insistence that being strategic is not the same as being transactional. Time is the only resource that is truly limited, she says. So, investing equally in every relationship is not generosity, it is a failure to be honest about what you can actually give. We talked about her relationship grading system, not a tool for judging people, but a framework for understanding where to invest your time. We talked about what it means when someone over-promises and never follows through, and why that habit quietly erodes trust and reputation in ways most people never see coming. And we talked about what Nida calls the 3 AM test, the moment you realize that hundreds of digital connections do not add up to a single person you can genuinely call when things fall apart. Nida also made a point that stayed with me about AI and authenticity. In a world where so much content looks and sounds the same, kindness, imperfection, and genuine humanness are becoming rare currencies. The people who cannot be replicated, she says, are the ones who lead with those things. Key Takeaways Connecting is easy; building a relationship that lasts takes a system and intention behind it. Being strategic about relationships is not transactional. You are not keeping score. You are being honest about your time. Small broken promises accumulate into a reputation. Flaking, over-promising, and leaving messages unanswered shape how people perceive your reliability whether you realize it or not. The 3 AM test is the real measure of your relationships, not how many contacts you have, but who you would actually call, and who would actually answer. In the age of AI, your humanness is your advantage. Authenticity, imperfection, and genuine kindness are becoming rarer and more valuable. Connect with Nida Leardprasopsuk: Website: nidaleard.com IRL Waitlist: nidaleard.com Instagram: @irl.app.official LinkedIn: linkedin.com/in/nidaleardprasopsuk In appreciation for being here, I have some gifts for you: A LinkedIn Checklist for setting up your fully optimized Profile: An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won’t regret it. AND … Don’t forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener! Connect with me: http://JanicePorter.com https://www.linkedin.com/in/janiceporter/ https://www.facebook.com/janiceporter1 https://www.instagram.com/socjanice/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a note in the comment section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or your favorite podcast app. Leave us an Apple Podcast review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

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  Episode #372

  Silent Churn Is Costing You More Than You Think | RR372

  Jul 21, 202641 minS1

  Alisha Esmail has built two very different businesses, and the thread running through both of them is the same. Trust and loyalty. And paying close attention to the people already in your world. That lesson did not come easily. It arrived as an email, at the dinner table, from one of Road Coffee's biggest clients. Subject line: we have decided to go in a different direction. Alisha had no idea it was coming. That moment became the seed of everything she has built since, including Latch AI, a client retention platform designed to catch the quiet signals that a client is drifting before they ever say goodbye. We talked about silent churn, the clients who do not fire you, they just quietly stop renewing. No angry email. No complaint. They simply disappear. And by the time you notice, the relationship is already gone. One of Alisha's beta clients had over $650,000 in missed opportunities sitting on the table in a single quarter. They had no idea. Alisha also introduced me to a phrase I loved: ice cream moments. The small, unexpected gestures that take a client from their head to their heart. We had a genuinely fun disagreement about referrals along the way too. If you run a service business, this conversation will make you look at your client list very differently. Key Takeaways Silent churn is the most expensive problem most businesses do not know they have. Clients drift first — the signals are there if you are paying attention. Slower response times, less engagement, and going quiet are early warning signs a relationship is cooling. You do not need technology to notice — you need to be present. As AI drives down the cost of services, the relationship you have with existing clients will become your most durable competitive edge. Clients are the heroes of the journey. Build your systems around serving them, not selling to them. Ice cream moments matter. Small, thoughtful gestures are often more powerful than any formal retention program. You can reach Alisha at: alishaesmail@gmail.com Or on LinkedIn at: linkedin.com/in/alisha-esmail In appreciation for being here, I have some gifts for you: A LinkedIn Checklist for setting up your fully optimized Profile: An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won’t regret it. AND … Don’t forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener! Connect with me: http://JanicePorter.com https://www.linkedin.com/in/janiceporter/ https://www.facebook.com/janiceporter1 https://www.instagram.com/socjanice/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a note in the comment section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or your favorite podcast app. Leave us an Apple Podcast review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.

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