Reside Platform Podcast

Welcome to Reside Platform Podcast! Join us as we discuss all things real estate and business related. As four entrepreneurs who own real estate companies in tech, investors, real estate, and management, and eight-figure coaching companies, we offer unique insights and expertise on the latest trends and news in the industry. From marketing strategies to client acquisition, we share our experiences and tips on how to succeed in the competitive world of real estate. We also explore current events and trends that impact us all, providing valuable insights and actionable advice for listeners. Join us for engaging conversations and practical advice on how to thrive in the fast-paced world of real estate and business.

Reside Platform Podcast is a business podcast hosted by Reside Platform, with 171 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Reside Platform hosts Reside Platform Podcast, a business show with 171 episodes published.

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  Reside Platform Podcast

  How to Build a Team That Does Not Depend on You

  Aug 12, 202636 min

  The habits that make someone a successful solo real estate agent can become the very habits that limit a growing team. In this episode, Brooke and Karlton unpack the identity shift from top producer to true team leader. They explain why hiring agents or support staff does not automatically create leverage, how unclear expectations turn leaders into bottlenecks, and why goals, systems, accountability, and honest conversations matter at every stage of growth. They also share practical ways to protect your calendar, coach more efficiently, help agents make confident decisions, assign roles around individual strengths, and decide whether stepping out of production is actually right for you. If you lead a real estate team, own a brokerage, or are preparing to make your first hire, this conversation will help you build a business that supports your people without depending on you for every answer. Chapters (00:00:00) Why top producers struggle with leadership (00:03:00) Hiring people does not make you a leader (00:06:00) How team leaders become bottlenecks (00:10:00) Define team goals, production, and roles (00:12:00) Time blocking for team leadership (00:15:00) Scale support through group coaching (00:18:00) Empower agents to make decisions (00:21:00) When to step back from production (00:25:00) Build roles around each agent's strengths (00:32:00) Lead with empathy, accountability, and service Links and Resources: Karlton Utter on LinkedIn Team Leader Secrets by Suneet Agarwal Reside Platform Reside Platform Website Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast ? Have some feedback you’d like to share? Connect with us on Spotify , Apple Podcasts and YouTube to leave us a review!

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  Reside Platform Podcast

  Ignoring Your Database Cost Her 20 Years. Here Is What Changed with Michele Mamo

  Aug 5, 202634 min

  What would happen to your business if you disappeared for three weeks? Suneet sits down with Michele Mamo, team leader of the Dwell Well Group at eXp Realty, who just returned from a three week family trip through Europe to find her best month ever waiting for her, plus nearly 40 deals already pending for the month ahead. Eighteen months ago she was seriously thinking about quitting. In this conversation she breaks down exactly what changed: getting obsessed with her database, working Follow Up Boss every single day, joining the Zillow Preferred program, building a leadership team that watches out for every agent, and creating an onboarding school inside Agently that turns brand new agents into producers. Michele also shares her remarkable origin story, from leaving a federal government job at the U.S. Treasury in 2002 to restarting her business from scratch in Cincinnati with $200 short sale consultations, along with her honest take on referral fees, online leads, and what it really takes to win listings. If you are a team leader or broker owner who wants a business that keeps producing while you actually live your life, this episode is proof that it can be done, and that it is never too late to start over. Chapters: (00:00:00) The $200 short sale hustle that restarted her business (00:01:08) Three weeks in Europe without touching the business (00:04:41) Coming home to a record month and a packed pending board (00:06:23) The database obsession that changed everything (00:10:22) Leadership meetings, agent pods, and accountability (00:12:04) Training new agents with a team school inside Agently (00:13:47) From the U.S. Treasury to a career in real estate (00:17:38) Divorce, a new city, and starting over in Cincinnati (00:21:12) The honest truth about online leads and Zillow Preferred (00:25:31) How to win listings, plus advice for agents and team leaders Links and Resources: Website Michele Mamo on LinkedIn Team Leader Secrets by Suneet Agarwal Reside Platform Reside Platform Website Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast ? Have some feedback you’d like to share? Connect with us on Spotify , Apple Podcasts and YouTube to leave us a review!

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  Reside Platform Podcast

  Your Agents Don’t Need Your Ambition—They Need Accountability with Jana Adams

  Jul 29, 202630 min

  Jana Adams joins Karlton Utter to share how she transformed personal adversity, caregiving, and advocacy into a real estate business built around accountability, empathy, and service. After struggling to create the right systems for a growing team, she learned that leadership is not about doing the work for agents, but helping them take ownership of the goals they say they want. Jana explains how joining Reside helped her move systems out of her head, mentor her daughter more effectively, and build a stronger team culture that contributed to a 120 percent increase in transactions and a 123% increase in earnings. She also reveals how her experience caring for her daughter and helping her parents through aging transitions inspired the Aging Well Blueprint and the Aging Well With Intention program, a community based resource designed to help seniors, caregivers, and families prepare before a crisis. This conversation is a powerful look at how real estate leaders can grow production, attract aligned agents, build a meaningful niche, and create a business that succeeds because it serves people well. Chapters: (00:00:00) - The accountability lesson that changed Jana’s leadership (00:00:34) - Building a mission driven business with 120% transaction growth (00:01:47) - From real estate office manager to brokerage owner (00:04:39) - Why joining Reside changed Jana’s systems and team (00:06:44) - Building agent accountability without dragging the team (00:09:54) - Choosing seniors and family transitions as a real estate niche (00:13:42) - Creating the Aging Well Blueprint and 12 session program (00:18:16) - Caregiving, advocacy, and appearing on the Today Show (00:23:45) - How passion created confidence and stronger leadership (00:27:51) - The mindset that keeps Jana moving forward Links and Resources: Website Jana Adams on LinkedIn Karlton Utter on LinkedIn Team Leader Secrets by Suneet Agarwal Reside Platform Reside Platform Website Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast ? Have some feedback you’d like to share? Connect with us on Spotify , Apple Podcasts and YouTube to leave us a review!

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  Reside Platform Podcast

  She Ditched Traditional Recruiting and Built This Instead with Lisa Gengelbach

  Jul 22, 202640 min

  What happens when the person running your brokerage has never sold a home? Suneet sits down with Lisa Gengelbach, Vice President of Operations at Key Associates Signature Realty, who helped grow the company from 8 agents to 80 across five offices in two states in just six years. Lisa got licensed in February of 2020 after owning a restaurant and running operations for large hotels, and that outside perspective shows up in everything she does. She and Suneet get into what breaks first when a team scales too fast, why recruiting without real processes is a trap, and how she rebuilt onboarding so new agents get true follow up instead of an open door nobody walks through. Lisa also opens up the full tech stack her team runs on, from Follow Up Boss and SkySlope to the ClickUp automations that carry a deal from recruiting all the way through closing, and she shares the coaching shift that changed everything for her, which is meeting each agent where they are instead of pushing her own goals onto them. If you lead a team or own a brokerage and you want growth that actually holds together, this episode was made for you. Chapters: (00:00:00) Why your brand will not bring you business (00:02:11) From diner owner and hotel operations to real estate (00:07:41) What breaks first when a team scales past 8 agents (00:12:36) Coaching agents to their own definition of success (00:17:03) Rebuilding onboarding with real follow up and benchmarks (00:21:23) The structure of an effective one on one (00:24:02) Inside the tech stack behind an 80 agent operation (00:28:14) Fixing the SkySlope and ClickUp roadblock with AI (00:31:26) Recruiting, retention, and the culture that attracts agents (00:35:04) Back to basics advice for agents and team leaders Links and Resources: Website Lisa Gengelbach on LinkedIn Team Leader Secrets by Suneet Agarwal Reside Platform Reside Platform Website Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast ? Have some feedback you’d like to share? Connect with us on Spotify , Apple Podcasts and YouTube to leave us a review!

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  Reside Platform Podcast

  You're Not Losing Better Leads, You're Losing Faster Agents with Karlton Utter

  Jul 15, 20261h 1m

  Most teams are converting internet leads at 1 to 1.5% when the real ceiling is closer to 9 or 10%. The gap isn't about lead quality. It's about response time, dialogue, and whether or not your team has a system worth running. In this episode, we pulled straight from a live Reside Platform webinar hosted by Carlton Utter, our head of training and agent development with 26 years in the business. Carlton breaks down the five killers of internet lead conversion, the ALM approach for warm transfers, the LP Mama follow-up framework, and the cadence that top teams use to stay in the game long enough to win it. If you're spending money on leads right now and not seeing the ROI you expected, this is the episode that tells you exactly why and exactly what to do about it. Chapters: (00:00:00) Intro and why internet lead conversion is broken (00:05:00) The real cost of leads and what 1.5% conversion actually means (00:09:00) The problem is not the lead — it's us (00:11:00) Accountability, systems, and value: The three pillars (00:18:00) The wrong way most agents approach internet leads (00:25:00) Speed to lead: Why 47 hours is killing your deals (00:33:00) The right dialogue and the ALM warm transfer approach (00:40:00) LP Mama and locking down the appointment (00:44:00) The follow-up cadence that top-converting teams actually use (00:53:00) Hot, warm, and cold ponds plus your 5-step action plan Links and Resources: Karlton Utter on LinkedIn Team Leader Secrets by Suneet Agarwal Reside Platform Reside Platform Website Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast ? Have some feedback you’d like to share? Connect with us on Spotify , Apple Podcasts and YouTube to leave us a review!

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