
Episode #4
S3E4: Why the Best Revenue Leaders Build From Scratch -- Lessons from VP Revenue Operations @ Replit, Quoc Tran
Quoc Tran has built revenue operations teams from the ground up at Autodesk, Zendesk, Okta, and now Replit. But the playbook he keeps coming back to didn't start in enterprise software. It started at a dry cleaner in the Bay Area, where his mom remembered every customer by name and never took a day off for 20 years. In this episode of Revenue Mavericks, Quoc sits down with Justin Shriber to talk about what it actually takes to build a go-to-market motion from zero, why process has to come before the AI layer, and how the best RevOps leaders will stay relevant as automation reshapes the function. Key moments from this conversation: Why Quoc's mom running a dry cleaner for 35 years taught him more about customer experience than any enterprise role What happened when he landed in Singapore as a first-time manager and his boss told him "you'll figure it out" The case for two weekly 1:1s with every direct report, and why separating work talk from development talk changes the dynamic Why layering AI onto a team without established processes creates chaos instead of efficiency How he built comp plans, territories, and quotas at Replit in his first month, then migrated from HubSpot to Salesforce in three months Where he sees the RevOps function heading in five years, and why the value shifts from execution to asking the right questions Quoc Tran is VP of Revenue Operations at Replit. He previously held revenue operations leadership roles at Okta, Zendesk, and Autodesk, where he spent 11 years including a stint building out the Asia Pacific team from Singapore.

