Risk Insights: Senior Living & LTC

Marsh’s Senior Living & LTC Industry Practice brings together industry leaders, Marsh specialists and risk experts to discuss the risk trends affecting the senior living and long-term care industry.

Risk Insights: Senior Living & LTC is a business podcast hosted by Marsh's Senior Living & LTC Industry Practice, with 19 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Marsh's Senior Living & LTC Industry Practice hosts Risk Insights: Senior Living & LTC, a business show with 19 episodes published.

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  Risk Insights: Senior Living & LTC

  AI in senior living: Managing employment, privacy, and litigation risk

  Jul 30, 202638 min

  This episode of Risk Senior Living and Long Term Care explores how artificial intelligence is rapidly entering the workplace and why senior living and long-term care organizations need to approach adoption with caution. Host Tara Clayton speaks with Laurel Cornell, Regional Managing Partner at Fisher Phillips, about the fast-changing legal landscape surrounding AI, from shifting federal priorities to a growing patchwork of state and local laws governing privacy, biometrics, consent, and employment practices. The discussion makes clear that while AI can drive efficiency, it can also create exposure if organizations implement tools before fully understanding what data is being collected, how it is being used, and which laws may apply.

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  Episode #24

  Beyond the incident: Using CRPs to build trust and reduce risk in senior living part 2

  Jul 7, 202623 minS1

  Part two of Beyond the Incident: Using CRPs to Build Trust and Reduce Risk in Senior Living shifts from defining CRPs to showing what effective CRP communication looks like in practice, especially in the critical hours and days after an incident. Using the same fall scenario, the discussion outlines how timeliness and discipline work together: leaders don't rush to judgment, but they also don't allow silence to create space for assumptions, outside influence, and a hardened family narrative that becomes difficult to change.

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  Episode #23

  Beyond the incident: Using CRPs to build trust and reduce risk in senior living part 1

  Jun 8, 202633 minS1

  Part one of Beyond the Incident : Using CRPs to Build Trust and Reduce Risk in Senior Living introduces communication and resolution programs (CRPs) through a realistic fall scenario and shows how quickly a routine event can escalate when staff speculate, vent, or unintentionally "seed" a narrative that families carry forward. The conversation breaks down what a CRP is (and isn't): a proactive, disciplined approach that emphasizes early event identification, fact-based communication, thoughtful event analysis, team support, and when appropriate financial or non-financial resolution.

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  Episode #22

  Episode #22: Insights From the Front Lines Part 2

  May 19, 202630 minS1

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  Episode #1

  Episode #21: Insights From the Front Lines Part 1

  May 5, 202620 minS2

  Senior living and long-term care providers are facing a more complex and aggressive litigation environment than ever. In this episode of Risk Insights: Senior Living and Long-Term Care, host Tara Clayton sits down with senior care litigation partners John Hall Jr. and Drew Graham of Hall Booth Smith to unpack what's driving today's claims trends and why these cases are uniquely challenging, blending medical realities of aging with emotionally charged narratives in court. Drawing from their book, Aging Accusations and Accountability, Hall and Graham share practical, defense-minded strategies for narrowing the gap between what care actually looks like inside a community and how it's later portrayed in investigations, regulatory findings, and the courtroom. From documentation and early claim investigation to addressing corporate structure head-on, they outline how providers and their partners can better prepare and reflect full picture of the care delivered.

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