RO-AR.com : Numbers, Nuances & Observations

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RO-AR.com : Numbers, Nuances & Observations is a business podcast hosted by ROStrategy, with 174 episodes on record and a Required Pod Score of 80.

ROStrategy hosts RO-AR.com : Numbers, Nuances & Observations, a business show with 174 episodes published.

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  RO-AR.com : Numbers, Nuances & Observations

  Building a Human Centric AI Strategy

  Sep 19, 202633 min

  Mark Hayward, Head of AI at Lowell discusses the implementation of AI within debt purchase and collections. The discussion examines organisational readiness, risk appetite, regulation, governance, business cases, employee adoption and the limitations created by legacy technology. Rather than focusing on speculative AI capabilities, the conversation concentrates on deployment experience: automated call summarisation, quality assessment, voice AI, process automation and the need to choose between AI and simpler automation technologies. It also examines how rapid technological change affects investment decisions and why organisations may need to accept shorter technology lifecycles. A central theme is the emerging balance between people and machines. Routine activities and straightforward customer transactions can increasingly be automated, while human agents remain important for complex conversations, vulnerability and circumstances where customers need meaningful human interaction. The discussion concludes that AI is likely to reshape processes, support functions and employee skill requirements, rather than simply replace existing contact-centre operations. More insights and videos at https://www.ro-ar.com

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  RO-AR.com : Numbers, Nuances & Observations

  Digital, Enforcement and a Fracturing Social Contract?

  Aug 29, 202619 min

  In this discussion Sarah Naylor discusses how the enforcement sector has evolved over the past decade, with a particular focus on local government debt. Sarah describes the shift towards earlier engagement, digital communications and customer-focused resolution, alongside the growing importance of vulnerability and independent oversight. The discussion also explores the limits of digital engagement, the continuing value of face-to-face interaction, the effects of social-media misinformation, changing attitudes towards public debt and growing pressures on enforcement employees. It examines the emergence of first-time debtors and the need to move from a narrow enforcement model towards one based on understanding individual circumstances and identifying workable solutions. A final theme is data: enforcement providers frequently begin with limited information, while fragmented data across local authorities can make collections less efficient and require customers to disclose sensitive vulnerability information repeatedly. The discussion identifies improved data sharing, combined with human judgement, as an important opportunity for improving both outcomes and customer experience. More insights and videos at https://www.ro-ar.com

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  RO-AR.com : Numbers, Nuances & Observations

  Affordability Data in the Consumer Duty Era

  Aug 15, 202634 min

  This discussion examines how financial-services organisations can use more granular and timely data to improve affordability assessment, credit risk management, vulnerability identification and collections. Paul Moran, Head of Analytics at DutifulData, discusses the limitations of traditional credit-bureau, ONS and open-banking information and explains how application-level data can provide greater insight into individual circumstances and emerging financial stress. The conversation also explores Consumer Duty evidencing, repayment intent, sustainable arrangements, forward-looking affordability and the growing role of AI in creating more personalised customer outcomes. More insights and videos at https://www.ro-ar.com

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  RO-AR.com : Numbers, Nuances & Observations

  The Future of AI in Compliance

  Jul 4, 202642 min

  Shuweib Abdulrehman from Regulaitor discusses the evolution of AI in quality assurance, compliance monitoring and customer journey oversight in financial services. Firms are adopting AI at different speeds and where traditional manual sample checking continues it is constraining oversight. The discussion explores how AI can move QA beyond transcription and basic sentiment analysis towards policy-aware, product-aware and regulation-aware assessment. AI can help firms review more calls, identify vulnerability markers, assess affordability discussions, support Consumer Duty reporting and provide faster insight into adviser performance. More insights and videos at https://www.ro-ar.com

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  RO-AR.com : Numbers, Nuances & Observations

  Flexible Repayments: The Future of Collections

  Jun 13, 202631 min

  Rob Tyrrell, co-founder of Haboo Money, explains how changing income patterns, gig economy work, supplementary income and unpredictable earnings create challenges for traditional monthly repayment models. The discussion explores how personalised repayment tools, digital wallets, self-service journeys and data-led insights can help customers remain on track, reduce missed payments and support better outcomes. It also considers the role of open banking, real-time dashboards, AI, API costs, data security and integration with legacy lender systems. More insights and videos at https://www.ro-ar.com

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