
Episode #25
The Unexpected Ways AI is Shaping SaaS Companies with Tom Car, CEO of Productive
<p>Dan Balcauski interviews Tom Car, founder and CEO of Productive, an AI-enabled SaaS platform for agencies and professional services that unifies task management, time tracking, invoicing, and resource planning to improve productivity and profitability. Tom explains how Productive chose early AI features by focusing on customer bottlenecks rather than asking what customers want from AI, starting with AI-assisted report building. He contrasts traditional software with AI’s non-deterministic inputs and outputs and emphasizes the need for evals, evolving engineering practices, and shifting roles across product, design, and engineering. Car discusses integrating AI into existing tiers to avoid stifling adoption, us...

