Scaling Practice Management by Talkie.ai

Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech — all to help you scale your clinic without burning out your team or sacrificing patient care.

Scaling Practice Management by Talkie.ai is a health podcast hosted by Talkie.ai, with 41 episodes on record and a Required Pod Score of 81.

Talkie.ai hosts Scaling Practice Management by Talkie.ai, a health show with 41 episodes published.

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  Episode #41

  Blood Pressure From a Phone Camera in 30 Seconds | Przemek Jaworski

  Sep 24, 202650 min

  What if the camera already on your patient's phone could take their vitals? Przemek Jaworski is co-founder and CTO of Shen AI. Their camera-based engine reads heart rate, HRV, breathing rate and blood pressure from 30 seconds of looking into a lens - now CE-certified as a medical device in Europe. Before that, Przemek built 3D printers sold to SpaceX and Apple. He joins Jakub Grajcar to explain how it works in plain language, what it means for remote monitoring, and where AI goes once it can read how a person feels. Przemek's #1 tip for growing a practice - find where patients hit friction with you, and make that step quick and easy How a camera sees your pulse through the translucency of your skin The second heartbeat signal almost no competitor uses, and what it adds to the reading What a good 30-second reading needs - light that isn't behind the person, very little movement, and a clear view of the face Why remote monitoring gets easier when the device is the patient's own phone What's next for AI agents once they can read how a person feels Przemek's way out of burnout - alternate hard focus with real time away, and trust your team with tougher responsibilities Where this could go next - passive checks while you drive or work, flagging overfocus and eye strain before you notice them Resources mentioned: Guest: Przemek Jaworski - Co-founder & CTO, Shen AI LinkedIn: https://www.linkedin.com/in/jawor/ Website: https://shen.ai Try Shen AI yourself Web demo (works on a laptop camera): https://demo.shen.ai Heart Monitor app - Google Play: https://play.google.com/store/apps/details?id=ai.mxlabs.heartmonitor See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #40

  What to Do When a Team Member Loses Someone | Kelly Edmondson

  Sep 15, 202653 min

  "Bereavement leave ends. Bereavement doesn't." Everyone shows up for the funeral, then goes back to living - and that is the week your team member comes back to work. Kelly Edmondson is a nurse executive with 25 years in healthcare and a certified grief counselor. After losing her son in 2023, she founded Timely Presence, which sends a year of gifts timed to the dates that land hardest - the birthday, the anniversary, the first Mother's Day. She joins Jakub Grajcar on how a practice can support its own people, and a patient's family, through a loss. We dig into: Kelly's #1 tip for growing a practice - solve a real problem, and stop trading the two minutes of human connection for the next appointment ️ Why grief doesn't start at the notification - people surround you, then they go back to living, and that is when grief actually arrives Grief beyond death - a divorce, a lost role, a pet, a limb - and how to respond to them The number that surprises employers most - over half of people leave their job within a year of a significant loss The three R's - regulate your own emotions first, respond by doing something concrete, then remain long after everyone else has moved on What to actually say: ""I don't know what to say, but I'm here."" Grief is not fixable, so stop trying to fix it ⚖️ Flexibility without ambiguity - name which duties shift and which they still own, then check it's working for the person and the practice ✉️ How a practice can support a patient's grieving family Resources mentioned: Guest: Kelly Edmondson, MSN, MBA, RN, NEA-BC, CGC - Founder & CEO, Timely Presence LinkedIn: https://www.linkedin.com/in/kelly-edmondson Website: https://thetimelypresence.com Timely Presence on social media Instagram: https://www.instagram.com/thetimelypresence Facebook: https://www.facebook.com/TimelyPresence Framework The Presence Framework - Kelly's three R's: regulate, respond, remain See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #39

  From 1 Physician to 150: How Practices Actually Scale | Alejandro Fernandez

  Sep 8, 20261h 1m

  A real practice should survive two weeks with the owner gone. If it can't, you don't own a business - you own a job. Alejandro "Alex" Fernandez has spent more than 30 years in physician practice management, front desk to boardroom. He ran multi-specialty groups as large as 150 physicians and was founding CEO of Gastro Health, the first private-equity-backed gastroenterology platform to sell. He now runs Synergy Orthopedic Specialists in San Diego. He joins Jakub Grajcar on how practices actually scale - and what buyers see before they offer. We dig into: Alex's #1 tip for growing a practice - if it can't run for two weeks without you, you own a job, not a business Why patient experience is the most neglected part of a practice, and what a twelve-page clipboard tells a new patient What to get right before you grow - your numbers, your billing, and the habit of pulling every dollar out of the business How to keep the revenue you're currently referring out - path labs, lasers, aesthetics, a shared PA, and the ROI math behind each Merging vs. buying another practice - why a merger of equals is the harder move, and where those conversations break down What physician alignment actually means, and what happens to a group when five owners have five different plans What buyers see when they look at your practice - and why two groups earning the same money don't sell for the same price Resources mentioned: Guest: Alejandro "Alex" Fernandez, MBA, CMPE - CEO, Synergy Orthopedic Specialists LinkedIn: https://www.linkedin.com/in/alexfernandezmba/ Website: https://synergysmg.com Organizations Gastro Health - first private-equity-backed gastroenterology platform; Alex was founding CEO: https://gastrohealth.com Books Traction: Get a Grip on Your Business - Gino Wickman Off-topic but mentioned The Odyssey - Jakub's unsponsored movie recommendation See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #38

  The Business Risks Your Insurance Won't Cover | Van Carlson

  Sep 1, 202644 min

  Your insurance pays out when the building burns. It doesn't pay out when the hurricane misses and you close for ten days anyway. Van Carlson is Founder and CEO of SRA 831(b) Admin, the largest administrator of 831(b) plans - a part of the tax code that lets small and mid-sized practices set aside pre-tax dollars for the risks insurance won't touch. He has almost 30 years in risk management and hosts the Unmitigated podcast. He joins Jakub Grajcar on what practices are already self-insuring without knowing it. We dig into: Van's #1 tip for growing a practice - stay relevant. Embrace AI where it fits, and drop the wash, rinse, repeat: "if your competitors are willing to bob and weave, you better be willing to too" What an 831(b) plan actually is - an HSA for business risk: expense the dollars up front, hold them tax-deferred, use them when your insurer doesn't ️ The losses nobody covers - COVID shutdowns, hurricane evacuations where the storm never lands, a washed-out bridge that stops patients reaching you Your policy in 2019 vs. today - higher premiums and more exclusions, and every exclusion is risk moved back onto your side of the ledger Medicare and Medicaid audits - the auditors are paid a cut of what they find, and honest practices still get caught on a missing dot ️ Brand protection - reviews and local news move your income and your exit value, and there is no policy that covers it Cyber comes down to training - over 90% of breaches trace back to staff knowledge, so run phishing tests, pre-write the press release, and put cyber training into the review cycle Resources mentioned: Guest: Van Carlson - Founder & CEO, SRA 831(b) Admin LinkedIn: https://www.linkedin.com/in/vancarlson Website: https://www.831b.com ️ Podcast - Unmitigated (Van's show on risk management for business owners) Apple Podcasts: https://podcasts.apple.com/us/podcast/unmitigated/id1751591180 Spotify: https://open.spotify.com/show/1XJMDNuF2FsqWgGtEdEIuW ️ Also recommended - Darknet Diaries (Jakub's podcast pick on how breaches, social engineering and forensics actually work): https://darknetdiaries.com See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #36

  Your Clipboards Are Serving Patients Ads | Joshua Altman

  Aug 26, 202651 min

  Every touchpoint in your practice either builds trust or erodes it - including your hold music and the clipboard at your front desk. Joshua Altman was a multimedia journalist at The Hill before founding beltway.media, where he works as a fractional chief communications officer. Instead of hiring an agency or a full-time comms team, practices bring him in to run the whole function - branding, PR, website, reviews, marketing. He joins Jakub Grajcar to break down how a practice earns trust and actually gets found. We dig into: Joshua's #1 tip for growing a practice - make every communication useful, and never run an ad just to run an ad Clipboards and hold music - two touchpoints most practices hand over to drug brands and phone providers instead of using them How to get found now that patients ask AI instead of Google Humor and white coat syndrome - where the line is, and how to check what your state medical board actually allows The nephew effect - why a provider looking slightly uncomfortable on camera outperforms polished production Two hours on Thursday - the time-blocking system for practices with no marketing budget, plus his four languages model: read, see, hear, experience Story vs. narrative vs. brand - the pyramid most practices only build the top of Resources mentioned Guest: Joshua Altman - Managing Director, beltway.media LinkedIn: https://www.linkedin.com/in/joshuaialtman/ Website: https://beltway.media Social: @thecommschief Platforms & tools Substack - his pick for practice content: writing, video, audio, live Q&A in one place Mayo Clinic and Cleveland Clinic - accessible vs. clinical, well-balanced content See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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