Scaling Practice Management by Talkie.ai

Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech — all to help you scale your clinic without burning out your team or sacrificing patient care.

Scaling Practice Management by Talkie.ai is a health podcast hosted by Unknown Host, with 35 episodes on record and a Required Pod Score of 81. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Scaling Practice Management by Talkie.ai, a health show with 35 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #35

  AI in Your Practice: Where It Works and Where It Doesn't | Stephen Ferrara, DNP

  Aug 13, 20261h 2m

  Where does AI actually fit in a medical practice - and where should it never go? Stephen Ferrara, DNP, has been a nurse practitioner for 26 years, served as president of the American Association of Nurse Practitioners, and ran the AI office at Columbia University School of Nursing. He now runs AI + Nurse Academy, teaching the world's largest healthcare workforce how to use this technology. He joins Jakub Grajcar to cover the fundamentals - and the admin work AI is ready to take off your front desk today. We dig into: Stephen's #1 tip for growing a practice - remember you're there to serve patients What AI actually is under the hood - probability machines, tokens, temperature, weights The admin case - and how there's no administrative task AI can't at least assist with ✋ Human in the loop, and why the clinician stays the final gatekeeper What software teams miss when they build for clinicians - and the one question they skip Why video and computer vision is next in AI How to actually get up to speed - free models, personal-life test cases, and a half hour a week Resources mentioned: Guest: Stephen Ferrara, DNP, FNP-BC, FAAN, FAANP, FNAP LinkedIn: https://www.linkedin.com/in/sferraradnp/ AI + Nurse Academy: https://www.ainurseacademy.ai - foundational on-demand AI course Instagram: https://www.instagram.com/ai_nurseacademy Organizations & tools American Association of Nurse Practitioners (AANP) - Stephen served as president Columbia University School of Nursing - led the school's AI efforts Talkie.ai - AI medical receptionist Shen.AI - camera-based screening, 30+ health markers from a face scan: https://shen.ai Worth following in healthcare + AI Ethan Mollick - One Useful Thing newsletter: https://www.oneusefulthing.org The AI Daily Brief podcast: https://podcasts.apple.com/us/podcast/the-ai-daily-brief-artificial-intelligence-news/id1680633614 Free intro resources from OpenAI and Anthropic ️ Related SPM episode referenced in the conversation Brendan Keeler on EHR data access and liability (ep. 32) See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #34

  Your Patients Are Already Using AI. Is Your Practice Ready? | Chris Hutchins

  Aug 4, 202655 min

  Your patients are already using AI. The question is whether your practice is ready for what they bring through the door. Chris Hutchins spent 25 years building and defending the data systems behind real clinical care - including as Chief Data and Analytics Officer at Northwell Health and Lifepoint Health. He now advises health systems and boards on AI governance through Hutchins Data Strategy Consulting, hosts The Signal Room podcast, and just published his book Beneath the Signal. He joins Jakub Grajcar to explain what makes AI actually work inside a practice - starting with the data underneath it. We dig into: Chris's #1 tip for growing a practice - be clear about who you are and why someone should trust you The visit type cleanup - why standardized time slots are what unlock no-show prediction and smarter schedule optimization ️ Seasonality in your templates ✅ Book the follow-up before the patient leaves - the exam room door sign, the diabetic recall protocol every front desk should know, and why "not everything is an integration problem" What to know about patients arriving with AI answers - what the models can't see and how to talk about it without losing trust How to get much better output from AI Why the person using AI is the part that makes it valuable - and the one test worth applying to any tool Resources mentioned: Guest: Chris Hutchins LinkedIn: https://www.linkedin.com/in/chutchins-healthcare/ Hutchins Data Strategy Consulting: https://hutchinsdatastrategy.com Speaking site: https://chrisjhutchins.com ️ Podcast - The Signal Room (AI in healthcare: strategy, governance & ethical leadership) Web: https://signalroompodcast.com YouTube: https://www.youtube.com/@SignalRoomPodcast Book Beneath the Signal - Chris Hutchins: https://www.amazon.com/dp/B0GYJDQBZR ️ Related SPM episodes referenced in the conversation Saul Marquez on marketing and AI strategy (ep. 30) Dr. Louis Gilbert on people before profits (ep. 31) See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #33

  The 90-Day Rule for Introducing New Tech to Your Staff | Leasa Horst, CPA

  Jul 24, 202650 min

  How do you get a busy front desk to accept new technology - without a revolt? Leasa Horst, CPA, has been practice administrator at ESD Pediatric Group - a two-location Cincinnati practice caring for families for over 80 years - for more than 30 of them. She's led her team through paper-to-EHR, central phones, and most recently an AI receptionist (ESD Group is a Talkie.ai client). In this podcast, she shares the change-management playbook that makes it all stick. We dig into: Leasa's #1 tip for growing a practice - be open to change, lean on your peers, and genuinely value your people The 90-day rule - why day 30 is the hardest, and how the complaints fade by day 90 How the team actually adapted to "Jessica," their AI receptionist - and what made it click From two phone lines to one central number - and why going to an EHR made it possible ️ "You don't make money in the waiting room" - how closing waiting rooms during COVID created 3 new exam rooms ☎️ Hiring for the front desk - why former bartenders and waitresses make some of her best hires The book that shaped her leadership: Crucial Conversations Resources mentioned: Guest: Leasa Horst, CPA ESD Pediatric Group: https://www.esdpeds.com/ Companies & Tools athenahealth (their EHR) Talkie.ai - AI medical receptionist (ESD uses Talkie on their front desk) Books Crucial Conversations: Tools for Talking When Stakes Are High - Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler The 7 Habits of Highly Effective People - Stephen Covey See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=WzBD7PorTsU&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #32

  Why Your EHR Can No Longer Block the Software You Want | Brendan Keeler

  Jul 20, 202650 min

  Most independent practices assume they're stuck with whatever their EHR ships with - the default scribe, the default CRM, the default everything. Brendan Keeler says that's no longer true. Known to many as the "Health API Guy," Brendan leads the interoperability practice at HTD Health and has seen the EHR world from nearly every angle - 5.5 years inside Epic, plus stints at Redox, Zus Health, and Flexpa. He joins Jakub Grajcar to explain why independent practices have more power over their technology than they realize. We dig into: Brendan's #1 tip - lean on interoperability to get big-system efficiencies without giving up your independence ⚖️ Why the 21st Century Cures Act means your EHR can't just block the software you want to use ️ How practices are winning against Epic, PointClickCare, and Henry Schein in court - and what it means for you Point solutions vs. the EHR bundle - why the specialist tool is usually better, and how to force integration Copilots vs. agents - the two kinds of AI, and why scribes took off first ️ How to actually choose AI: map your workflows, find the bottleneck, then know your own buying priorities Why the AI front desk is the next wave after the scribe - lower clinical risk, faster efficiency gains Resources mentioned: Guest: Brendan Keeler LinkedIn: https://www.linkedin.com/in/brendan-keeler Newsletter - Health API Guy: https://healthapiguy.substack.com X: https://x.com/healthapiguy Companies & Tools HTD Health: https://htdhealth.com Health information exchange on-ramps: Particle Health, Health Gorilla, Zus Health Independent-practice-focused HIE tools: Connective Health, Abstractive Health ️ Regulation & bodies mentioned 21st Century Cures Act (information blocking) Office of the National Coordinator (ONC) Office of the Inspector General (OIG) Book Essentialism by Greg McKeown ⚖️ Court cases referenced Information blocking suits against Epic, PointClickCare, and Henry Schein See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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  Episode #31

  People Before Profits: Scaling a Practice on Integrity | Dr. Louis Gilbert, MD

  Jul 3, 202645 min

  When you're growing a practice, it's easy to let the numbers start making your decisions for you. Dr. Louis Gilbert refuses to. Dr. Louis Gilbert, founder and CEO of Cornerstone MD, is building a multi-location family medicine group across Houston and Pasadena, Texas - with a goal of opening a new clinic every year. He joins Jakub Grajcar to talk leadership, integrity, and growing a practice without losing sight of the people it serves. He also talks about his experience as a client of Talkie.ai, implementing an AI receptionist at his practice. We dig into: 🏥 Dr. Gilbert's #1 tip for growing a practice - grow people before you grow locations, because culture and problem-solvers are what actually scale 🚶 The "Walk with a Doc" program - how a monthly community walk turned patients into family and grew the practice 🌱 "Grow where you're planted" - why the Pasadena and Houston clinics run differently, and how one core standard still holds both together ⚖️ People before profits - what integrity looks like in the everyday decisions practice leaders actually face 📞 Covering the calls you're missing - how Dr. Gilbert kept his front desk and let Talkie AI triage the overflow instead of hiring a 20-person call center 👥 The 3 I's of hiring (via Warren Buffett) - intelligence, initiative, and integrity, and why initiative is the hardest to spot Resources mentioned: 👤 Guest: Dr. Louis Gilbert LinkedIn: https://www.linkedin.com/in/louis-gilbert-26b646184/ Instagram: https://www.instagram.com/_drlouisgilbert_/ 🏥 Cornerstone MD: https://cornerstonemd.health Lumé Haus (medical spa): https://www.lumehaus.health/ myWelli (healthcare app in development): https://www.mywelli.health/ 🏛️ Texas Medical Association - supported the launch of Walk with a Doc 🧠 Also mentioned Warren Buffett's "three I's" hiring framework - intelligence, initiative, integrity 🎥 See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

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