Do you dream of an easier way to scale and grow your business? Do you wish you didn’t have to work so hard and put in as many hours? Do you find growth too slow, or hard to sustain? This podcast—Scaling Up Business with Bill Gallagher—can help you achieve and maintain the growth you want. A message from your host: “I’ve been in your shoes as a founder, CEO, and executive leader. I’ve coached and trained many leaders just like you over more than 15 years to grow their businesses successfully and profitably. But more than that, I’ve helped give them their time and sanity back. My core strength is making the growth process easier, faster, and way more fun.” A dynamic thought leader, Bill talks with fascinating and brilliant guests each week, including visionary CEOs, trailblazing entrepreneurs, best-selling authors, renowned business strategists, and more. Broadly, each episode focuses on one of the four major decision areas every entrepreneur and company must get right: People, Strategy, Execution, and Cash. More specifically, the show explores topics such as: * Business Growth & Scaling. * Customer Experience & Marketing. * Innovation & Differentiation. * Leadership Development. * Delegation & Accountability. * Vision & Strategy. * Team Dynamics. * Hiring & Talent Management. * Company Culture. * Employee Engagement. * Crisis Management. * Effective Communication. * Influence & Persuasion. * Business Strategies. Running a business is ultimately about freedom. Subscribe to this podcast to learn how leaders like you can get your organizations moving in sync, create something significant, and still enjoy the ride. Subscribe if you want to elevate your business to unprecedented heights by tuning in to a masterclass in business excellence. For information on Bill Gallagher’s coaching and training programs, and Scaling Up Workshops, visit www.ScalingCoach.com
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Episode #699
Twice Up the Mountain: Tony Hartl's Second Climb
Aug 12, 202613 min
Tony Hartl built a chain of tanning salons to 17 locations and 160 employees, sold it in a recession for tens of millions — and then took ten years off. Not to retire. To learn how to climb the mountain a second time without losing everything he lost the first time. The first climb: Planet Tan, built from a $10K loan when Tony was 26. He did every job and grew it to 17 salons before selling at 39. The cost showed up off the balance sheet — his marriage lasted seventeen months and change. Now he's building Undefeated Tribe and Crunch Fitness — 70-plus locations approaching 100, 3,500 employees, $200M-plus in revenue. He meditates every morning, cooks about 70% of his family's dinners, and almost never stays overnight on a business trip. Links: busyisbroken.com | scalingcoach.com/Q20 Mentioned in this episode: PhD Research on CEOs Quick favor: I'm in the middle of my doctoral research, and I need CEOs Here's the question: is there a point where working more hours actually indicates a worse leader? Nobody has measured it. I'm measuring it. If you're a CEO or president with at least ten people in the business and three direct reports, it takes just a few minutes. And Your team answers a few anonymous questions. What you get back is a report comparing how you rate yourself to how your team rates you. That gap is usually the interesting part. ScalingCoach.com/study
Lee Benson's boss told him to shut the company down. Instead, he took on six hundred thousand dollars in debt and two employees he couldn't afford to pay. He almost went bankrupt fifteen times in that first year. Twenty-three years later, he sold Able Aerospace to Textron Aviation for well north of a hundred million dollars — and the guy who said "it'll never work" walked away with a check for over thirty million. Lee and Bill go deep on the origin story: how refusing a buyer's demand for all-expenses-paid Vegas trips cost them their only customer overnight, how Lee pivoted from job-shop electroplating to going direct to helicopter operators at twenty-three percent of new-part costs, and how a company that started with a data plate and a dream eventually grew to three hundred thousand square feet of manufacturing. The conversation explores Lee's MIND system (Most Important Number and Drivers) — one number per team that let him run a 540-person company in fifteen hours a week while growing twenty-plus percent compounded for fifteen straight years. Plus: AI as an accelerator of value creation, why meaningful struggle is non-negotiable, and why the scarcest commodity on the planet is positive emotional energy. In This Episode Guest Links Book: Your Most Important Number (WSJ bestseller) | etw.com | Dinner Table community: dinnertable.com Host Links ScalingCoach.com | Q20 Growth Diagnostic: scalingcoach.com/Q20 | busyisbroken.com Mentioned in this episode: Busy Is Broken Have you ever had a week where you're completely slammed but somehow nothing actually moved? Is this one of those weeks? That’s not really a time problem. It's a busyness habit problem. My new book, Busy Is Broken: Do Less, Scale More, is about growing by doing less, not more. Read or listen to a sample chapter, over at busyisbroken.com. That's busyisbroken.com. Also on amazon and other booksellers.
AI was supposed to give us our time back. For a lot of leaders, it's done the opposite — one more inbox, one more tool, one more thing to keep up with. This bonus episode in the Busy Is Broken series asks the only question that matters: is AI actually making you more effective, or just busier in a shinier way? Bill draws the line between motion and progress. The big top-down AI initiatives tend to stall, because tools dropped on an overloaded team just add load. What he sees working instead is quieter and more durable: the leaders getting real leverage use AI in small ways across every hour of every day, and the teams that compound their learning are the ones where small groups share what's working and brainstorm together every week. The takeaway is pure Busy Is Broken: a faster way to do the wrong work is still the wrong work. Before you add another AI tool, get honest about whether it's buying back your best hours or just helping you produce more noise, faster. Effective beats busy — even when busy has a chatbot. Links: Busy Is Broken book and free diagnostic: busyisbroken.com Q20 Growth Diagnostic: scalingcoach.com/Q20 Mentioned in this episode: Busy Is Broken Have you ever had a week where you're completely slammed but somehow nothing actually moved? Is this one of those weeks? That’s not really a time problem. It's a busyness habit problem. My new book, Busy Is Broken: Do Less, Scale More, is about growing by doing less, not more. Read or listen to a sample chapter, over at busyisbroken.com. That's busyisbroken.com. Also on amazon and other booksellers.
Arif Abdulla joined Nurse Next Door at twenty-three years old, fresh out of university, drawn by the demographics and financial potential of home care. Then he met Mrs. Wong — and watched her caregiver Steven doing her hair and makeup every morning, making her feel beautiful. When Steven walked into the office months later with tears streaming down his face because Mrs. Wong had passed, Arif realized this business was about something much deeper than logistics. Twenty years later, he's VP of Franchise Development for a company that grew from one Vancouver location to more than four hundred franchise units across Canada, the US, the UK, and Australia. Bill and Arif dig into what it takes to scale a deeply human, community-based business through franchising. The conversation covers why Nurse Next Door chose the franchise model over corporate expansion — the business is so community-focused that they needed local leaders embedded in their markets. Arif shares the three traits he looks for in franchise partners: sales aptitude, leadership ability, and genuine work ethic. He's candid about the mistakes made early on by accepting partners who weren't the right fit, and how he now has the discipline to end a process even when a candidate is ready to write the check. The episode also explores Nurse Next Door's key differentiator — centralizing the 24/7 scheduling component so franchisees can focus on recruiting and sales rather than burning out on around-the-clock operations. In This Episode Guest Links Arif Abdulla — VP of Franchise Development, Nurse Next Door nursenextdoorfranchise.com | nursenextdoor.com Host Links ScalingCoach.com | Q20 Growth Diagnostic: scalingcoach.com/Q20 | busyisbroken.com Mentioned in this episode: Busy Is Broken Have you ever had a week where you're completely slammed but somehow nothing actually moved? Is this one of those weeks? That’s not really a time problem. It's a busyness habit problem. My new book, Busy Is Broken: Do Less, Scale More, is about growing by doing less, not more. Read or listen to a sample chapter, over at busyisbroken.com. That's busyisbroken.com. Also on amazon and other booksellers.
The Italy Test: Could You Leave Your Business for a Month? (Book Solo #9)
Jul 15, 202616 min
In the summer of 2009, Bill and his wife made good on a promise they'd made before kids and before the business got serious: they'd take the family to Italy for a month when the kids were old enough to remember it. The business was shaky. The timing was terrible. They went anyway. Episode nine of the Busy Is Broken series is the story of what happened to the company while Bill was gone — and the ten months of rewiring it took to make leaving possible. The forcing function was simple and brutal: a real date on the calendar with plane tickets attached. Not an imaginary "someday." Bill had to confront an uncomfortable truth — he'd built and led the company in a way that guaranteed he could never truly step away. So he spent about ten months changing it. What happened in Italy? The company moved forward. The team didn't crumble, because they were leaning on their own judgment instead of his. Here's the test for you: if you had to leave for a month starting tomorrow, what would break? Name it. Then spend the next quarter making your absence survivable. Links: Busy Is Broken book and free diagnostic: busyisbroken.com Q20 Growth Diagnostic: scalingcoach.com/Q20 Mentioned in this episode: Busy Is Broken Have you ever had a week where you're completely slammed but somehow nothing actually moved? Is this one of those weeks? That’s not really a time problem. It's a busyness habit problem. My new book, Busy Is Broken: Do Less, Scale More, is about growing by doing less, not more. Read or listen to a sample chapter, over at busyisbroken.com. That's busyisbroken.com. Also on amazon and other booksellers.
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