Sell more and lose less - with ECR Retail Loss

Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste. Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss. This podcast series brings you the latest insights from our research and best practice meetings. Hosted on Acast. See acast.com/privacy for more information.

Sell more and lose less - with ECR Retail Loss is a business podcast hosted by Unknown Host, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Sell more and lose less - with ECR Retail Loss, a business show with 0 episodes published.

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  Episode #13

  Body-Worn Cameras

  Aug 20, 202619 minS3

  Body-worn cameras are now one of retail's most talked-about safety tools. The question is no longer whether they work, but how to get colleagues to wear them. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about what a recent ECR call with around 40 retailers revealed about body-worn cameras on the shop floor. They cover the three things a camera does (deter an incident, de-escalate a confrontation through its "civilising effect", and capture evidence when all else fails), and the numbers behind them: a 30% reduction in violence and aggression for security officers, 40% once frontline colleagues wore them, and 38% of colleagues saying the cameras make them feel safer. They also dig into why adoption is really a hearts-and-minds problem, the worry about surveillance creep, why up to 10% of devices go missing, and how to build a business case that is about safety, not return on investment. More on protecting colleagues and stores The research on whether body-worn cameras work in retail More on video in retail Hosted on Acast. See acast.com/privacy for more information.

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  Episode #12

  Remote Monitoring

  Aug 6, 202615 minS3

  Not long ago, retail CCTV was a comfort blanket: there because the store specification said so, and looked at only after something went wrong. That has changed. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about the rise of remote monitoring in retail, fresh from a two-day ECR meeting with 50 to 60 retailers. They unpack how remote monitoring centres, sometimes called security operations centres, crime centres or intelligence hubs, are pulling together video, alarms and panic buttons into one place, with 24-hour oversight of stores spread across the country. They cover the split between proactive monitoring and reactive evidence gathering, why communicating back into store is still the weak link, and the case for these centres becoming tools for the whole business, not just security, from self-checkout monitoring to virtual store audits. This is a follow-up to our earlier conversation on security operations centres More on video in retail The ECR research on retail CCTV strategy Hosted on Acast. See acast.com/privacy for more information.

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  Episode #11

  Bananas

  Jul 23, 202612 minS3

  Bananas are one of retail's best sellers. They are also one of its biggest waste lines. In this episode of Sell More Lose Less, Colin Peacock talks to food waste expert Richard Thalemann about why so many bananas are thrown away, and what retailers can do about it. They unpack a recent ECR meeting and a visit to a ripening factory in Dublin: why 36% of banana waste comes down to fruit that is too yellow, how ripening upstream sets shelf life in store, and a simple box-packing "magic trick" that prevents damage but almost nobody uses. They also look at banana hammocks, the behavioural psychology of which bananas shoppers pick, and how single-price bananas may be creating more waste, not less. The takeaway: cutting banana waste means joining up handling, merchandising, pricing and new uses for imperfect fruit. More on reducing food waste in retail The true cost of unsold food in retail 66 practical ways to reduce retail food waste Hosted on Acast. See acast.com/privacy for more information.

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  Episode #9

  The Egg Waste Problem

  Jun 25, 202612 minS3

  Eggs don't look like a big loss problem. Look closely at the numbers and the picture changes. In this episode of Sell More Lose Less, Colin Peacock is joined by food waste expert Richard Thalemann to ask why so much egg waste goes unrecorded, and what retailers can do about it. They cover the rule that forces a whole box to be binned when a single egg breaks, the £2 million a year one retailer puts against it, and the merchandising habits, top shelves and floor-standing shippers, that quietly drive breakages. They also look at why markdowns and confusing date codes push shoppers to waste eggs that are still perfectly good, and why eggs past their sell by date can still be donated. The message for retailers is simple: measure the problem properly before you try to fix it. More on reducing food waste in retail The true cost of unsold food in retail Using store donations to reduce food waste Hosted on Acast. See acast.com/privacy for more information.

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  Episode #8

  Live Facial Recognition in Retail

  Jun 11, 202616 minS3

  Professor Emmeline Taylor joins Colin Peacock to explore how retailers around the world are deploying live facial recognition and what it takes to get it right when it comes to reducing losses while maintaining privacy. They break the conversation into three areas. Firstly, organisational readiness: why deploying facial recognition in retail is not about flicking a switch, and why it can take years to align policies, training, data protection and governance across as many as twelve different principles. Secondly, the business case: one retailer reported a 20% reduction in shrink, but regulators are pushing back on some use cases and insisting the technology is proportionate to legitimate purposes such as violence reduction and in-store safety, not just financial ROI. Thirdly, sustainable deployment: how retailers can maintain public trust through transparency, clear signage, and holding the line on minimum standards. They also discuss watch list management, the risk of surveillance creep, the distinction between live and retrospective facial recognition, and why the parallels with early CCTV adoption  suggest this technology will become the norm within a generation. Hosted on Acast. See acast.com/privacy for more information.

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