Shine on CX Show: Illuminating the Path to Exceptional Customer Experience

Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX). Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions. The Shine on CX Show is more than just a podcast-it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growthDiscover how to shine in the world of customer experience with the Shine on CX Show. Subscribe today!

Shine on CX Show: Illuminating the Path to Exceptional Customer Experience is a business podcast hosted by Claire Boscq, CX Activator, with 19 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Claire Boscq, CX Activator hosts Shine on CX Show: Illuminating the Path to Exceptional Customer Experience, a business show with 19 episodes published.

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  Shine on CX Show: Illuminating the Path to Exceptional Customer Experience

  Shine on CX Show with Simon Nash

  Aug 3, 202521 minS0

  <p>In this heart-opening episode of the Shine on CX Show, Claire Boscq is joined by soulful leader and TEDx speaker Simon Nash. From corporate HR awards to founding Law at Work, Simon has always been on a quest to bring more humanity into business. Together, Claire and Simon dive into the power of care, emotional intelligence, and why love isn’t fluffy, it’s the foundation of meaningful leadership and customer eXperience.</p><p>Drawing from his TEDx talk and the timeless wisdom of Khalil Gibran, Simon shares how “work is love made visible” and how leaders can rehumanise their wo...

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  Episode #8

  Shine on CX Show with Jo Ferbrache

  Jul 5, 202526 minS2

  <p>In this beautifully open and heartfelt conversation, Claire Boscq is joined by Jo Ferbrache, transformational coach and founder of Real Self Discovery. Jo shares her inspiring journey from fearing public speaking to becoming a passionate advocate for emotional resilience and employee wellbeing.</p><p><br></p><p>Together, they explore how simple micro-tools, like breathwork and body awareness, can transform how we feel, lead, and connect with others—especially in the workplace. Jo explains why so many people are “pouring from an empty glass,” how our fight-flight-freeze responses impact team dynamics, and why leaders must lead by example by embrac...

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  Episode #7

  Shine on CX Show with Douglas Kruger CSP

  Jun 23, 202524 minS2

  <p>Welcome to the Shine on CX Show, where bold thinking meets powerful customer and employee experiences. In this episode, Claire Boscq is joined by bestselling author and international keynote speaker Douglas Kruger, who believes that excellence isn’t just a competitive edge—it’s a moral obligation.</p><p>Douglas shares insights from his upcoming book Beating Down Your Door, arguing that a “good enough” mindset isn’t just lazy—it’s a disservice to your customers, your team, and the future of your business. His passion for becoming the best shines through in a powerful conversation that will challenge you to...

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  Episode #6

  Shine on CX Show with Nienke Bloem

  Jun 17, 202525 minS2

  <p>What makes customer eXperience truly memorable? </p><p>In this high-energy episode, Claire is joined by global CX expert and speaker Nienke Bloem — aka “the CX lady in the blue dress” — for a fabulous conversation on all things customer transformation, leadership, and storytelling.</p><p>💙 Nienke shares:</p><p>How she moved from corporate to CX entrepreneurship</p><p>Why leaders need a clear, simple CX strategy (aka your CX story!)</p><p>The importance of emotional connection and memorable moments</p><p>The CX Game she created to drive engagement and learning</p><p>Her newest book is coming soon...

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  Episode #5

  Shine on CX Show with Craig Lee

  May 23, 202534 minS2

  <p>🎙 Welcome to the Shine On CX Show!</p><p>In this inspiring episode, Claire Boscq is joined by Craig Lee, global customer experience expert and founder of Kinetic Consulting Services. Together, they dive deep into the emotional heart of CX and explore why values, feelings, and human connection are the real drivers of customer loyalty.</p><p>Craig shares stories from his remarkable journey—from diplomacy and global branding to leading CX at Emirates—and reveals how joining the dots between brand promise and real experiences is what creates emotional impact.</p><p>Discover:<br>💡 Why values without emotion fall flat—...

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Recent guests on Shine on CX Show: Illuminating the Path to Exceptional Customer Experience. Study who booked and why before you pitch.

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