
Episode #17
£350M in 4 Years: Charlie Gilbert on Repositioning Volt's Brand (And Convincing His Founder)
Charlie Gilbert scaled Volt from five people to a £350 million fintech in four years. The secret? Completely repositioning the brand—against his founder's original vision. WHAT'S INSIDE: → Repositioning an "alpha male" brand to become customer-relevant→ Why Visa and MasterCard are an invisible duopoly nobody questions→ How £500K Rolex purchases prove open banking's real opportunity→ Press releases on LinkedIn that render MQLs defunct→ The Australian campaign that got absolutely hammered→ Why posting frequency advice is complete BS→ Character skits with wigs: making payments entertaining→ Ditching HubSpot for an 85% cheaper alternative→ Where to invest £250K: high-production ABM video KEY TAKEAWAYS: → Brand promise must be separate from brand vision→ B2B2C requires thinking beyond senior decision makers→ High-value transactions (£60K-£500K+) where cards fail→ Content meaningfulness beats posting frequency→ Competitive switching on infrastructure quality defines 2025→ FinTech's chronic problem: can't articulate what products do Charlie brings refreshingly honest takes on founder relationships, failed campaigns, and why the payments community is surprisingly collaborative despite being competitors. GUEST BIO: Charlie Gilbert is Head of Brand and Communications at Volt, a real-time payments company. He joined in 2021 as content lead with five people around a table and helped scale to £350M Series B across 33 markets. Known for character skits on LinkedIn (with wigs), Charlie studied journalism but found content marketing more financially viable in 2008. CONNECT WITH CHARLIE: LinkedIn: https://www.linkedin.com/in/charlie-gilbert Volt: https://volt.io CONNECT WITH MACLOUD: LinkedIn: https://www.linkedin.com/in/macloudmoyo Agency: https://humbleroots.agency ABOUT SHOTS OF WISDOM: Monthly conversations with B2B marketing leaders who are actually moving the needle. Hosted by Macloud Moyo, founder of Humble Roots Agency.


