SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

SimpleBiz360™ Podcast is a business podcast hosted by Jeffrey Mason, with 458 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Jeffrey Mason hosts SimpleBiz360™ Podcast, a business show with 458 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #196

  Does your company measure and manage consistency? OMOQ #196

  Sep 9, 20261 min

  Customers place high value on vendors that display reliability and consistency. If so, then why do so many companies deliver service when, and how it is convenient for them. We address this in out book. Service When It Is Convenient For Us (SWIICFU) is far too common in today’s business world. It is a company-centric model versus what should be a customer-centric model. What say you? Is it time to shed your SWIICFU mindset in exchange for a model that better serves customers? Support the show

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  Episode #195

  Does your company manage issues with band aids or deep-dive fixes? OMOQ #195

  Sep 6, 20261 min

  Customer issues often repeat themselves, and carry the same characteristics time over time. Knowing this, does your company address the deeper problem of why issues are repetitive and reoccurring, or do you just try and fix the current issue without a deep dive? Imagine what your business would look like if you took aim at never having the same problem happen a second time? Maybe it’s time to set up issue resolution protocols that fix the deeper problems causing customer dissatisfaction? Support the show

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  Episode #194

  Does your company deliberately aim at exceeding customer expectations? OMOQ #194

  Sep 4, 20261 min

  Expectations are a grossly overlooked aspect of modern business. Some companies never address expectations for customers, while many companies set few expectations. As a result, these types of businesses can easily go about servicing customers when, and how it is convenient for the business. However, best-in-class companies actually publish expectations, and then take aim at providing service that exceeds those stated expectations. This mindset will surprise customers, satisfy them, and pave the road ahead for healthy repeat and referral transaction rates. Maybe it’s time to start aiming at this classic best-on-class service mindset? Support the show

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  Episode #193

  Do you search for the reasons why customers stopped doing business with your company? OMOQ #193

  Aug 30, 20261 min

  Search is the optimal word. Customers will very rarely tell you that they are leaving, and why they are leaving. You have to go find the information, filter it, investigate, and then fix it. The cost to reinvent a lost customer is far too expensive to do on a routine basis. The road to customer loyalty is paved by not making the same mistake twice. Your future is an four R (RRRR) proposition. Retain. Repeat. Refer. Reap. Support the show

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  Episode #192

  Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192

  Aug 26, 20261 min

  It sounds like a funny question right? The truth is, many companies try to pass self-inflicted repair costs onto customers. This video highlights one of the many times I’ve seen it play out in real life with customers. If you want to win customers to your cause, and grow your repeat and referral business, then we suggest you pay the bill for repairing mistakes you have made. Charging the customers, and hiding the repair cost in some other line item, will only lose you positive reviews, and cripple the health of your future business. Support the show

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Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.