Soft Skills: Strong Results

Life is all about communication. The more effective your communication skills are, the more rewarding and successful your career, relationships, and interactions with others will be. Soft Skills: Strong Results is a podcast designed to take a close look at soft skills - the assets you possess that can't be measured...but can make all the difference when it comes to how you grow, connect, and achieve in your life. Hosted by renowned communications expert and coach Charlie Krebs, each episode tackles various soft skills in a concerted effort to help you master your approach to interpersonal communication. Each episode is designed to elevate your approach to communication and put you on a path to success in your life today!

Soft Skills: Strong Results is a education podcast hosted by Charlie Krebs, with 6 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Charlie Krebs hosts Soft Skills: Strong Results, a education show with 6 episodes published.

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  Episode #6

  Soft Skills For Hard Conversations With Abrasive Leaders with Bonnie Artman Fox

  May 12, 202631 minS2

  In the Season 2 finale of Soft Skills: Strong Results, I’m joined by Workplace Conflict Expert and Executive Leadership Coach Bonnie Artman Fox to explore strategies for handling difficult workplace interactions. You’re one click away from discovering how to identify abrasive behavior, address it constructively, and foster stronger, more productive relationships within your team. Bonnie and I dive into the roots of abrasive behavior, highlighting how a lack of self-awareness and anxiety can manifest as harsh communication. We provide actionable advice on using soft skills such as emotional intelligence, empathy, and effective communication to navigate these challenging situations. This conversation also focuses on having difficult conversations with team members, emphasizing the balance of compassion and firmness. Bonnie shares practical approaches for offering coaching and support while clearly communicating expectations, helping leaders address problematic behavior without damaging trust. Finally, Bonnie and I discuss strategies for rebuilding trust and repairing relationships after conflict. You’ll walk away with concrete steps for developing self-awareness, empathy, emotional regulation, and constructive feedback skills to create a healthier and more collaborative workplace. Key Takeaways: Abrasive behavior often stems from anxiety and lack of self-awareness rather than intentional malice. Soft skills, including emotional intelligence and effective communication, are essential for workplace success. Addressing difficult behaviors requires courage, structure, and a balance of compassion and firmness. Focusing on behaviors rather than personal attacks helps maintain professionalism during challenging conversations. Rebuilding trust involves consistent, objective feedback and support for change. Practical strategies like self-reflection, empathy, and emotional regulation can transform workplace dynamics and team performance. Pick up my book The Power Skills Portfolio: A Leader's Guide to Soft Skills I'm here to help you master your soft skills and take your communication to the next level! Learn more at CharlieKrebs.com

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  Episode #5

  Why Soft Skills Matter In Coaching with Dan Bolena

  May 12, 202625 minS2

  In this episode of Soft Skills: Strong Results, I’m joined by Executive Coach Dan Bolena to explore the power of interpersonal communication. You’ll learn how developing personal attributes like self-awareness, self-management, and self-expression can transform both personal and professional relationships. Dan and I break down the gap between perception and reality, showing how understanding how others see us can improve interactions. We discuss practical strategies for embracing feedback, managing emotions, and expressing thoughts clearly to foster stronger connections and build trust. Our conversation emphasizes the impact of personal attributes on leadership and team dynamics. By cultivating intentional communication practices, leaders can create high-trust environments that encourage engagement, collaboration, and meaningful relationships. After listening to this episode, you’ll walk away with actionable steps for enhancing your interpersonal skills, from seeking feedback to practicing small, consistent changes in daily interactions. Dan and I provide tools for developing these essential soft skills, helping you connect more deeply and achieve greater success. Key Takeaways: Personal attributes like self-awareness, self-management, and self-expression are essential for strong interpersonal communication. Understanding the gap between how we perceive ourselves and how others perceive us can prevent misunderstandings. Feedback is a powerful tool for growth when approached with openness and intentionality. Leaders who demonstrate empathy and consistency build trust and engagement within their teams. Intentional practice and small daily steps are key to developing strong communication skills. Vulnerability and authenticity in interactions encourage deeper connections and stronger relationships. Pick up my book The Power Skills Portfolio: A Leader's Guide to Soft Skills I'm here to help you master your soft skills and take your communication to the next level! Learn more at CharlieKrebs.com

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  Episode #4

  The Role of Soft Skills In Customer Experience with Jeff Tobe

  May 12, 202627 minS2

  In this episode, I’m joined by customer experience expert Jeff Tobe to dive into the vital role soft skills play in creating memorable customer experiences. You’re about to discover the difference between basic customer service and a truly engaging customer experience that leaves lasting impressions. Jeff and I explore how soft skills such as communication, collaboration, and connection are not optional, but critical for building trust and rapport with customers. We also share practical tips on how leaders and teams can develop these essential abilities to improve every interaction. This insightful conversation highlights how internal culture and employee engagement directly influence the customer journey. By fostering a supportive and inclusive workplace, organizations can empower employees to deliver experiences that feel personalized and authentic. Once you finish this episode, you’ll walk away with actionable strategies for practicing soft skills, from active listening to self-awareness, as well as insights into how small daily habits can transform both internal team dynamics and external customer relationships. Key Takeaways: Customer experience goes beyond service. It’s about creating emotional, memorable interactions. Soft skills like communication, collaboration, and connection are essential for success. Every employee, from the CEO to the newest hire, impacts the customer experience. Engaged and recognized employees are more likely to deliver positive customer interactions. Developing soft skills requires intentional practice, feedback, and self-awareness. AI can support tasks, but human empathy and connection remain irreplaceable in customer relationships. Pick up my book The Power Skills Portfolio: A Leader's Guide to Soft Skills I'm here to help you master your soft skills and take your communication to the next level! Learn more at CharlieKrebs.com

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  Episode #3

  How to Make People Feel Valued Through Soft Skills

  May 12, 202623 minS2

  In this episode of Soft Skills: Strong Results, I explore why feeling valued is one of the most powerful drivers of engagement, motivation, and job satisfaction—often outweighing compensation alone. I break down how intentional soft skills can transform workplace culture and personal relationships without costing a single dollar. You’re about to discover practical strategies for recognition and appreciation that go far beyond a simple “thank you.” I share real-world examples of how handwritten notes, specific praise, and acknowledging growth help people feel seen, respected, and genuinely valued. This episode also dives into the importance of listening, presence, and trust as core interpersonal soft skills. I explain how giving full attention, empowering others to lead, and showing curiosity about their ideas strengthens connection, confidence, and collaboration. Finally, I highlight empathy, inclusion, and belonging as essential elements of strong leadership and healthy teams. By consistently practicing these skills, you’ll learn how to create environments where people feel safe, appreciated, and motivated to contribute their best. Key Takeaways Feeling valued is a critical factor in engagement, morale, and performance Specific, personal recognition has more impact than generic praise Active listening and presence communicate respect and importance Trust and empowerment show others you value their abilities and potential Curiosity and empathy strengthen connection and psychological safety Small, consistent soft-skill actions can transform relationships and culture Pick up my book The Power Skills Portfolio: A Leader's Guide to Soft Skills I'm here to help you master your soft skills and take your communication to the next level! Learn more at CharlieKrebs.com

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  Episode #2

  Proven Techniques to Elevate Your Cognitive Soft Skills

  May 12, 202620 minS2

  In this solo episode of Soft Skills: Strong Results , I'm diving into the often-overlooked world of cognitive soft skills and explaining why mastering your inner game is essential for lasting success. As you dive into this content, you’ll learn how internal skills like beliefs, confidence, creativity, curiosity, and decision-making directly shape performance, leadership effectiveness, and personal growth. I also break down how beliefs act as mental filters that influence how you interpret people, challenges, and opportunities. I'm sharing practical strategies for identifying limiting beliefs and intentionally replacing them with empowering beliefs that support clearer thinking and better results. The episode also explores how confidence is built from within through intentional thought patterns and consistent action. I explain how small daily “confidence wins,” creative thinking shifts, and curiosity-driven questions can help you break out of autopilot and approach challenges with greater self-trust and flexibility. Finally, I'll walk you through improving decision-making by slowing down, setting deadlines, and considering long-term impact. By strengthening these cognitive soft skills, you will gain tools to manage your thoughts more effectively, unlock untapped potential, and create stronger outcomes in both work and life. Key Takeaways Cognitive soft skills shape how you think, act, and achieve results Beliefs function as mental filters that influence perception and behavior Confidence grows from intentional thinking and consistent action Creativity is a learnable skill rooted in perspective and experimentation Curiosity leads to deeper understanding and better conversations Strong decision-making comes from clarity, reflection, and purposeful action Pick up my book The Power Skills Portfolio: A Leader's Guide to Soft Skills I'm here to help you master your soft skills and take your communication to the next level! Learn more at CharlieKrebs.com

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