Speaking From Experience by Cortico-X

Speaking From Experience is a bi-weekly podcast from Cortico-X, an experience-led transformation firm helping companies unlock growth by aligning strategy, technology, and human-centered design. Host Len Devanna talks with leaders who have built, led, and learned from real-world experiences. No fluff, just honest conversations about what works. Follow the show and learn more at http://cortico-x.com.

Speaking From Experience by Cortico-X is a business podcast hosted by Cortico-X, with 28 episodes on record and a Required Pod Score of 80.

Cortico-X hosts Speaking From Experience by Cortico-X, a business show with 28 episodes published.

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  Episode #3

  S3E3 · How SCAN Turns Member Obsession Into Strategy with Martin Esquivel & Trish Cox

  Sep 17, 202629 minS3

  What happens when a healthcare organization puts members at the center of every decision while staying disciplined about financial sustainability? On Speaking From Experience, host Sujay Saha speaks with Martin Esquivel, Chief Product Officer, and Trish Cox, Chief Experience Officer at SCAN Health Plan, about turning member obsession into a strategic advantage. They explore how Trish and Martin balance member advocacy with the discipline of running a sustainable business, and how that tension shapes the way SCAN embeds Voice of the Customer insights into daily decisions. Trish shares lessons from turning around a broken customer relationship earlier in her career, and how she's applying that discipline at SCAN today. While Martin explains how not-for-profit governance can enable longer-term innovation. They also discuss SCAN’s groundbreaking Costco partnership and how unconventional, mission-aligned collaborations can expand access and redefine healthcare value.

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  Episode #2

  S3E2 · Why Human Connection Is a Growth Engine in Modern Banking with Eric Feldstein

  Aug 5, 202640 minS3

  What if human-centricity wasn't a marketing initiative, but your most defensible competitive advantage? In this episode of Speaking From Experience, host Sujay Saha sits down with Eric Feldstein, SEVP and Head of Retail and Business Banking at M&T Bank, to explore why human connection remains one of the strongest competitive advantages in an increasingly digital world. Eric shares how M&T has built a relationship-driven culture across thousands of employees and branches, turning human-centric leadership into measurable business results. Eric explains how strengthening community relationships and following leadership principles rooted in trust has helped build a work culture that drives sustainable growth. The conversation also explores how inclusive leadership creates business value, and why leaders must stay close to the people they serve.

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  Episode #1

  S3E1 · Turning Customers Into Fans at Scale with Dane Mathews of Taco Bell

  Jun 11, 202627 minS3

  What if the secret to unstoppable growth wasn't better technology, but better fandom? In this episode of Speaking From Experience, host Sujay Saha sits down with Dane Mathews, Global Chief Digital and Technology Officer at Taco Bell, to explore how brands create defensible growth by turning customers into passionate fans. Dane shares how Taco Bell operationalizes fan-led experience activism across thousands of locations, balancing technology, AI, and human connection to create memorable moments that competitors can’t easily replicate. From loyalty programs and frontline empowerment to experimentation and scalable innovation, the conversation reveals why meaningful experiences and not just seamless transactions drive sustainable business growth and stronger cultural relevance in today’s competitive retail and hospitality landscape.

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  Speaking From Experience by Cortico-X

  Leading with Humanity in a Digital World

  Nov 10, 202551 minS0

  <p>In this episode of Speaking from Experience, we sit down with Todd Shimizu, Vice President of Global Customer Lifecycle Marketing at Cisco, to explore what it means to lead with humanity in a digital-first world. Todd shares lessons from building Cisco’s digital strategy, transforming cisco.com into a growth engine, and fostering customer-centric change across one of the world’s largest tech companies. From the power of simplicity and storytelling to balancing AI-driven scale with human connection, this conversation is a masterclass in turning complexity into clarity — and leading with empathy at every step.</p>

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  Speaking From Experience by Cortico-X

  Unlocking Growth Through Customer Experience with Todd Unger of AMA

  Sep 3, 202546 minS0

  <p>Welcome to Speaking From Experience with Len Devanna. In this episode, we are joined by Todd Unger, Chief Experience Officer at the American Medical Association and author of The 10-Second Customer Journey. Todd discusses how his team was named best CX team of the year and shares his insights on CX as an orchestration layer that drives growth through seamless integration of marketing, product, and service. We explore how building a customer-centric culture, breaking silos, and using modern tools like AI can transform organizations and improve patient care.</p><p><br></p><p>Todd emphasizes that CX is fundamentally...

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