Spotlight by CS in Focus

Driving Success Across GTM with Customer-Centric Collaboration.We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.

Spotlight by CS in Focus is a business podcast hosted by CS In Focus, with 33 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

CS In Focus hosts Spotlight by CS in Focus, a business show with 33 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #26

  Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine

  Aug 19, 202543 minS1

  <p>Your GTM strategy may be bleeding revenue—and you don’t even know it.</p><p><br></p><p>In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales teams can stop revenue leaks and fuel expansion.</p><p><br></p><p>Sandy draws on 20+ years at Oracle, Cisco, and PwC to share:</p><p>The 3 biggest hidden cracks in B2B revenue engines</p><p>Why onboarding and adoption make or break renewals</p><p>How retention earns you the right to expand</p><p>What CROs shou...

  ListenShow Notes
• 

  Episode #25

  Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz

  Jul 20, 202531 minS1

  <p>What if your health score is lying to you?</p><p><br /></p><p>In this episode of Spotlight by CS in Focus, we sit down with Vinova Deniz, Head of Customer Success at Wiza, to unpack what it really means to be proactive in CS: </p><p>from spotting quiet signals before they become churn screams to rethinking the way we run QBRs.</p><p><br /></p><p>Vinova shares her battle-tested insights from messy startups to scaling with precision. We dive into:</p><p><br /></p><p>✅ Why reactive CS is slow CS</p><p>✅ How to trac...

  ListenShow Notes
• 

  Episode #24

  Ep 24: How to Be a Strategic CSM: Chad Horenfeldt’s 3C Framework to Uplevel Every Customer Conversation

  Jul 12, 202531 minS1

  <p>In this episode, host Emma Lo speaks with Chad Horenfeldt, VP of Customer Success at Siena AI and author of The Strategic Customer Success Manager. </p><p><br /></p><p>Chad breaks down what it really means to be strategic in CS—and how to stop defaulting to reactive work.</p><p><br /></p><p>We dive into the frameworks, mindset shifts, and leadership tactics that CSMs need to adopt to stay relevant and valuable in today’s fast-changing customer landscape.</p><p><br /></p><p>Key topics covered:</p><p>The 3C Framework: Company, Customer, Challenge—and how it anc...

  ListenShow Notes
• 

  Episode #23

  Ep 23: How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd

  May 25, 202528 minS1

  <p>Join Emma Lo in the latest episode with Greg Boyd about leading an intentional life and career.</p><p>Greg shares his personal journey through tragedy, the birth of his new company Vienna Waits, and the mission to help a million people live and work with purpose. </p><p>Drawing from his extensive experience in customer success, Greg offers insights and practical steps to help professionals find clarity and direction in their careers and beyond. </p><p>Learn about the transformative power of pausing, prioritizing, and pursuing your true goals.</p><p>00:00 Introduction and Guest Welcome</p><p>00:50 Greg Bo...

  ListenShow Notes
• 

  Episode #22

  Ep 22: How to Break Into Customer Success with Gözde Görce

  May 17, 202534 minS1

  <p>Thinking of pivoting into Customer Success in 2025? </p><p>This episode is your blueprint.</p><p><br>Gözde Görce, Team Lead of Scaled CS at Apollo.io and founder of The Success Path, joins us to unpack everything from mapping your transferable skills to navigating the AI-powered CS job market.</p><p><br></p><p>What we cover:</p><br>Gözde’s unconventional journey into CS<br>The rise of Digital CS & what it means for job seekers<br>Top skills hiring managers actually look for<br>How to rethink resumes and avoid rookie outreach mistakesWhy grit...

  ListenShow Notes

Recent guests on Spotlight by CS in Focus. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.