
STaR Coach Show
505: The 5 C's of Difficult Conversations
What is your top leadership challenge? A recent informal study gathered data from 23,000 HR professionals, and they identified difficult conversations and feedback as their top leadership challenge. Today’s guest walks us through each of the 5 C’s of difficult conversations. Join us to learn how to ready your mindset for difficult conversations so you can thrive as a coach and leader! Maren Perry is the founder and CEO of Arden Coaching, a B2B leadership development firm she started in New York in 2007, when coaching was a largely unknown field. Today, Arden is a national firm of 40-plus Professional and Master Certified Coaches serving CHROs, VPs of HR, and directors of leadership and development at mid-market organizations across engineering, construction, finance, healthcare, and tech. Some of their clients include Kaiser Permanente, Microsoft, Mars/Wrigley, ZipRecruiter, BetMGM, and JLL. With a background in cognitive science and thousands of coaching hours at the senior executive level, Maren and her team specialize in developing technically brilliant people into leaders who build high-performing teams. Show Highlights: Maren’s journey to clarity about the real problem in having difficult conversations for HR professionals The truth: People are desperate for feedback. (and it’s kind to offer feedback!) The 5 C’s to prepare for difficult conversations: Courage–Have difficult conversations, even when you are fearful about it. Clear–Clear yourself of stories (that might be true or untrue) and emotions first. Collaborative–This mindset is to “sit on the same side of the table.” Certain–Go into the conversation with clarity and certainty, not stubbornness. Curious–Curiosity is key for coaches and leaders; leave space to be wrong. Transformations in using the 5 C’s framework A key takeaway from Maren: “Practice the 5 C’s of difficult conversations. No one gets better without practicing.” Resources: Connect with Maren Perry: Website and LinkedIn Connect with Meg: Explore our mentor program! Now enrolling for Fall 2026! Click here for more information! Learn more about the STaR Coach Community . We would love for you to join us! Explore past episodes and other resources at www.STaRcoachshow.com . Mentioned in this episode: Mentor Program If you're working toward your ACC or PCC credential, or if it's time to recertify your ACC mentor, coaching isn't just a requirement on a checklist. It's one of the most transformative investments you can make in yourself and your coaching. I've taught or mentored over 2000 coaches, and I hear the same thing again and again. I came because I had to, and I am so glad that I did. Coaches tell me they walk away with renewed energy, deeper confidence and a community of peers who genuinely support each other. Here's what you need to know right now. Mentor coaching must span a minimum of three months, so the time to start is not when your credential is just about to expire. And if you complete your hours in 2026, you get ahead of the upcoming ICF changes, which means peace of mind along with skill development. My fall cohort is already filling up. Every group is capped at ten. It's small, personal, and powerful. If you've been waiting for the right time, this is it. So head over to Star Coach Show. That’s https://starcoachshow.com/mentor/ to grab your spot or to learn more. I'd love to work with you. Now, let's get into today's show.

