Table Service

From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.

Table Service is a business podcast hosted by Unknown Host, with 32 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Table Service, a business show with 32 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #212

  The Real Work Comes After the Motto with Justin Robbins (Table Service 212)

  Jul 1, 202637 minS2

  Most companies get stuck in the promise — but Justin Robbins reveals how truly great organizations go beyond words to create meaningful, lasting impact. If you've ever wondered why your team’s culture feels disconnected from your mission, or why even the best tools sometimes fall short in delivering exceptional customer experiences, this episode uncovers the hidden system that powers real change. Justin Robbins, a customer experience expert and author of More Than a Motto , shares how organizations can bridge the gap between promises made and experiences delivered. He breaks down the slow erosion of trust that happens through small cultural drift, and the habits high performers use to spot it before it becomes a bigger problem. You’ll also learn why culture’s heartbeat is one of the biggest drivers of sustainable success. Want to connect with Justin? Find him on LinkedIn Want to learn more about Metric Sherpa? Find them here Want to learn about More Than a Motto? Find it here Want to connect with Jordan? Find him on LinkedIn

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  Episode #211

  Building clarity, intentionality, and trust—layer by layer with Sarah Caminiti (Table Service 211)

  May 27, 202639 minS2

  <p>Host Jordan Hooker is joined by <b>Sarah Caminiti</b>, Head of Business Transformation at Support Ninja and the host of the CX Roundtable podcast. They talk about building clarity, intentionality, and trust—layer by layer, so automation becomes an asset, not a patchwork of band-aids.</p><p></p><p>Want to connect with Sarah? Find her on LinkedIn<br /><br />Want to learn more about Support Ninja? Find them here</p><p></p><p>Want to hear the CX Roundtable Podcast? Find it here<br /><br />Want to connect with Jordan? Find him on LinkedIn</p>

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  Episode #210

  Building a performance system, not a theater program with Zack Hamilton (Table Service 210)

  Feb 5, 202635 minS2

  <p>Host Jordan Hooker is joined by <b>Zack Hamilton</b>, author of the Experience Performance System™ and host of the <b>Unf*cking Your CX</b> Podcast - they dig in to what it means to build CX programs that drive outcomes, how CX leaders earn a seat at the table, and what teams get wrong about AI.</p><p></p><p>Want to connect with Zack? Find him on LinkedIn: https://www.linkedin.com/in/zackhamilton/<br /><br />Want to learn more about the Experience Performance System? https://www.theexperienceperformancesystem.com/<br /><br />Want to connect with Jordan? Fin...

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  Episode #209

  Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209)

  Jan 21, 202636 minS2

  <p>Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the importance of ruthless prioritization, building a community of support leaders, systematizing support applications, and strategic time management for support leaders. The conversation delves into the importance of data-driven decision-making in support, the differences between B2B and B2C support, and the role of support managers in understanding and meeting the needs of their organizations.</p><p></p><p>Takeaways</p>Ruthless prioritizationBuilding a community of support leadersSystematizing support applicationsStrategic time...

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  Episode #208

  Building the next generation of support leaders with Shmuel Saklad (Table Service 208)

  Jan 12, 202630 minS2

  <p>In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders.<br /><br />Want to connect with Shmuel? Find him on LinkedIn:   / shmuel-saklad  <br /><br />Want to connect with Jordan? Find him on LinkedIn:   / jordanhooker  </p>

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