Tenant Experience Network (TEN)

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

Tenant Experience Network (TEN) is a business podcast hosted by HILO, with 95 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

HILO hosts Tenant Experience Network (TEN), a business show with 95 episodes published.

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  Tenant Experience Network (TEN)

  From distressed assets to destination offices with Nick Bakish | Partner | Group RMC

  Apr 7, 202634 minS0

  <p>In this episode, host David Abrams is in conversation with Nick Bakish, Partner at Group RMC, for a conversation that spans the full arc of modern commercial real estate, from distressed assets and creative capital strategy to the rising imperative of hospitality-driven tenant experience.</p><p><br></p><p>Nick shares how the hybrid work era is reshaping office demand, why spec suites and flex spaces have become essential tools, and how urban cores are increasingly favoring mixed-use, experience-first environments over the traditional long-term suburban lease.</p><p><br></p><p>We also dig into what it really means...

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  Episode #1

  How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties

  Mar 9, 202648 minS7

  <p>In this episode, host David Abrams is in conversation with Raka Josan, President & CEO of Josan Properties, for a candid conversation about what’s changing in building operations—and what great property management looks like when experience becomes the differentiator.</p><p><br /></p><p>Raka shares his path from growing up in a family real estate business to building his leadership foundation through development and time at Brookfield, before returning to Edmonton to help grow Josan Properties. We talk about how the expectations of tenants have shifted from “the building works” to “the building feels right”—and why elements like...

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  Episode #13

  Creating office destinations outside city centers with Faron Brazis | Tenant Engagement Manager | Hobbs Brook Real Estate

  Feb 4, 202633 minS6

  <p>In this episode, host David Abrams is in conversation with Faron Brazis, Tenant Engagement Manager at Hobbs Brook Real Estate. Faron shares her journey into tenant engagement and how the role continues to evolve as the workplace changes. She brings a unique background spanning politics, customer service, and event planning, which has shaped her people-first approach to creating meaningful workplace experiences. </p><p><br /></p><p>We discuss how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more...

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  Episode #14

  TEN Season 6 Highlights

  Jan 12, 20269 minS6

  <p>On season 6 of the TEN podcast, host David Abrams connected with some exceptional leaders in commercial real estate who are at the forefront of innovation, technology, and delivering a hospitality-inspired customer experience to the workplace. Have a listen to some of our favorite clips.<br>We are grateful to all the incredible CRE professionals who have shared their insights, perspectives and expertise through all 87 episodes of TEN. As always, a big thank you to all of our guests for sharing their brilliance!<br>Subscribe to TEN so you never miss an episode of the Tenant Experience Network.</p>

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  Episode #12

  Creating value & enhancing tenant experience with Jonathan Bennett | President | AmTrustRE

  Dec 5, 202549 minS6

  <p>In this episode, host David Abrams is in conversation with Jonathan Bennett, President of AmTrustRE to share his non-traditional career journey from English major and technology investment banker to real estate leader. Jonathan reflects on how his entrepreneurial mindset and “buy what you know” philosophy shaped his approach to transforming AmTrustRE’s real estate strategy and building a dynamic management team focused on asset performance and tenant engagement.<br>We discuss how Jonathan is helping redefine what success looks like in today’s office market, the importance of differentiating buildings through thoughtful design and curated amenities, and how technology and AI a...

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