Terms of Service

Join industry natives, Nariba Shepherd & Justin Arnett - Graham as they explore dark side of the plate conversations. All glitter's not gold out here but it doesn't mean we can't do something about it. Poised but funny, specific yet inclusive - we aim to shed light on the human costs of the hospitality experience. Tilting the microphone to those that are often forgotten and overlooked - we commit to not only discussing the realities in the industry, but provide tangible resources to enact a more equitable landscape for all. Crafted as post shift conversations - listen in as we talk some sh*t, learn a bit, highlight unique perspectives and empower community action together. After all, this is the industry as it should be heard and its on your terms.

Terms of Service is a arts podcast hosted by Unknown Host, with 79 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts Terms of Service, a arts show with 79 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #26

  The Architecture of Affection: Building a Culture of Support at Cariño

  May 27, 20261h 17mS4

  <p>Send us Fan Mail</p><p>In this inspiring episode, we step inside the soulful world of <b>Cariño</b>, Uptown Chicago’s acclaimed Latin American culinary sanctuary to explore what happens when radical ambition is built upon a foundation of mutual care.</p><p>While visionary Chef and Owner <b>Norman Fenton</b> provides the brilliant culinary canvas—celebrating everything from contemporary Mexican cuisine to ancestral heirloom corn with the upcoming <b>Molino Los Hermanos</b> expansion directly next door to his MICHELIN starred restaurant; the true heartbeat of the restaurant lies in its firm culture of suppo...

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  Episode #26

  The 'I Cook For' Benefit at The Four Seasons Chicago [LIVE]

  May 15, 20261h 15mS4

  <p>Send us Fan Mail</p><p>And just in time for the National Restaurant Association descending upon Chicago - we are thrilled to highlight the inspiring work of our partners at Chicago Chefs Cook during their incredible work of gathering top leaders within the hospitality industry to raise money for five incredible causes at the 2nd Annual 'I Cook For' Benefit at The Four Seasons Chicago. </p><p>Throughout this episode we explored protections for our industry, food insecurity, agriculture, heritage and building a legacy for oneself while ensuring no one is left behind. </p><p>This episode is a...

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  Episode #25

  Conscious Hospitality: Leadership, Accountability and the Human Cost of Service.

  Jan 15, 20261h 32mS4

  <p>Send us Fan Mail</p><p><b>New year, same us</b>. </p><p>We have been on a bit of a hiatus as we have been navigating new cultural realities and showing up in real time for our communities. </p><p>In this fresh episode of <b>Terms of Service Podcast</b>, we sit with hospitality leader <b>Eric Schuster</b> for a grounded and necessary conversation on <b>conscious hospitality</b><b> </b>-<b> </b>not as a trend or talking point, but as a leadership responsibility rooted in accountability, awareness, and care.</p><p>This di...

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  Episode #24

  Uncorking Accessibility with the Pro Wino.

  Oct 2, 20251h 37mS4

  <p>Send us Fan Mail</p><p>In this exciting drop we welcome <b>Kelly Rozny</b>, the force behind <b>The Pro Wino</b>, a platform redefining how we think about and experience wine education.</p><p>Kelly brings years of hospitality expertise into the wine world, bridging the gap between industry professionals and enthusiasts with an approach that is <b>conscious</b><b>,</b><b> approachable</b><b>,</b><b> and sincere</b>. </p><p>Together, we dive into her career journey, her pivotal moments in wine, and the mission behind The Pro Wino - making wine education e...

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  Episode #23

  New Age of Cool with Zeitlin's Delicatessen.

  Sep 13, 20251h 16mS4

  <p>Send us Fan Mail</p><p>Absolutely honored to sit down with <b>Sam Zeitlin</b>, the founder of <b>Zeitlin’s Delicatessen</b><b>, </b>a nontraditional yet undeniably cool Jewish deli that’s reshaping how Chicago experiences cultural food traditions.</p><p>From his early pop-up successes to the much-anticipated opening of his first brick-and-mortar in Lincoln Park, Sam opens up about the tension between honoring legacy and reimagining it for today. </p><p>For him, building a deli has never been about nostalgia alone; it’s about creating a living room for the city, a place where f...

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