Episode #25
EP182 - The Cost of Being Too Helpful in Business
"It'll only take five minutes." Possibly one of the most expensive sentences in business Being helpful is a good thing. Brilliant customer service matters. Going above and beyond occasionally can be exactly why clients choose to stay with you. But there's a point where being helpful stops being good customer service and starts costing your business money. In EP182 of The 3Bz Podcast, we're talking about the free extras, "quick questions", scope creep, instant replies, last-minute emergencies and little favours that somehow become part of the service you're expected to provide. Because five minutes doesn't sound like much. But give away just 15 minutes per client, per month, across 40 clients and you've lost 120 hours a year . That's three full working weeks. We're also looking at the difference between goodwill and expectation, why being efficient doesn't mean your expertise is worth less, how unclear boundaries create resentment and why somebody else's poor planning doesn't automatically need to become your emergency. The goal isn't to become less helpful. It's to know when you're giving something away and make sure you're choosing to give it. Listen to The Cost of Being Too Helpful in Business now. If you're incredibly busy, your turnover looks good but the profit isn't following, it might be time to look at what your work is actually costing you. Book a call with A B C S UK: https://www.abcsuk.com Because your business deserves better.
