Episode #12
S2E12 | The Tech Gaps RIAs Don’t Know to Look For feat. Regina Schumaker
A technology problem inside an advisory firm rarely stays isolated to technology. An email change can affect archiving. An old employee credential can remain active. A computer prepared before a breakaway can still contain programs controlled by the old firm. And when a device, system, or access point disappears, the firm's recovery plan suddenly matters. Those are the technology gaps advisors may not know to look for until something changes. In this episode of Advisor’s Edge, Chad Ramberg sits down with Regina Schumaker, Founder of SchurTech Solutions, LLC, to discuss the technology issues that show up inside real advisory practices—and why understanding the advisor's operating environment matters when technology intersects with compliance, cybersecurity, transitions, and day-to-day productivity. Regina brings more than 30 years of technology experience, including nearly two decades working directly with financial advisors inside a broker-dealer environment. Rather than treating technology as a collection of isolated tools, Regina explains why advisors need to understand how their systems connect—and what can happen when one part changes. IN THIS EPISODE, WE COVER: Why financial-advisor technology needs differ from those of a typical small business How overlapping tools and old employee credentials can create unnecessary operational gaps Why advisors may not know which technology questions they should be asking What advisors can overlook when leaving a broker-dealer or transitioning to an independent RIA Why email archiving, secure communication, devices, and software access need attention during a transition How technology troubleshooting can create new problems when the entire workflow isn't understood Why cybersecurity starts with individual behavior as well as monitoring tools The practical role of MFA, VPNs, backups, and safer technology habits Why recovery planning still matters in increasingly cloud-based advisory firms The larger lesson isn't that RIAs need more technology. It's that the technology they already depend on needs to support the way the firm actually operates. ABOUT THE GUEST Regina Schumaker is the Founder of SchurTech Solutions, LLC. Regina brings more than 30 years of experience helping people solve technology problems, including nearly two decades supporting financial advisors inside a national broker-dealer. Her experience spans advisor operations, technology support, Microsoft 365, device troubleshooting, vendor coordination, cybersecurity practices, and technology workflows within financial-services environments. Through SchurTech Solutions, Regina provides relationship-driven technology support for financial advisors and small businesses. Guest Website: https://www.schurtechsolutions.com/ ABOUT THE HOST Chad Ramberg is President of Box Professional Insurance and host of Advisor’s Edge. Advisor’s Edge focuses on the real-world decisions that shape advisory firms—from risk and compliance to operations, technology, client relationships, and long-term firm durability. SPONSOR Special thanks to Box Professional Insurance for supporting the Advisor's Edge Podcast. You already know the back office is where the liability hides. The missed onboarding step. The overlooked vendor relationship. The client data exposure you didn't realize existed. Most RIA insurance policies weren't designed with those risks in mind. BPI was. Take the FREE C³ Coverage Diagnostic and better understand your firm's risk profile. https://www.boxproinsurance.com/ CHAPTERS 00:00 — Why Advisor Technology Gets Complicated 02:00 — Regina Schumaker’s Path Into Advisor Technology 05:00 — Technology Support Built Around Financial Advisors 07:00 — What Does an MSP Actually Do? 10:00 — Making Technology Work for the Advisor 13:00 — Why Advisor Technology Is Different 17:00 — The Technology Side of an RIA Breakaway 22:00 — Understand the Problem Before You Fix It 27:00 — Cybersecurity Starts With Individual Behavior 32:00 — Cloud Systems, Security Monitoring & Backups 36:00 — Why Regina Built SchurTech Solutions 39:00 — The Entrepreneurial Side of Building the Business 43:00 — Final Takeaways for Advisors DISCLAIMER The views shared in this episode reflect the perspectives of the host and guest. They are not financial advice or investment recommendations. Always consult a qualified professional regarding your specific situation.
