
Episode #169
Ep 169: Why One Client Nearly Broke Our Agency and What We Changed After | with Aric Whiteley of Lockhern Digital
Summary: One client made up roughly 40% of the agency’s revenue. When that client left, the team was massively overstaffed, layoffs followed, and the founders had to confront a painful question: what happens when growth is built on the wrong assumptions? In this conversation, I sat down with Aric Whiteley, co-founder of Lockhern Digital, to unpack the mistakes, systems, and founder dynamics that shaped the next stage of his agency. Takeaways: Why one client created a dangerous revenue concentration. The decision that helped break a four year growth plateau. Why three founders can create decision making gridlock. How we use ownership to avoid leadership by committee. Why speed of decision can matter more than perfect decisions. How founders can create accountability without killing trust. Why AI may change agency operations without eliminating agencies. Check out Aric here at: Lockhern Digital Join the Agency Uplift group: https://www.agencyuplift.co/join Get new episodes right to your inbox - click here

