
The Allied Advisors Podcast
Ops vs. the Model: Turnarounds, Lean Culture, and Automation on a PE Timeline with Otis Spencer Jr.
Episode Summary What happens to a portfolio company when the operating partner's voice carries less weight than the investment thesis? Otis Spencer Jr. has seen that question from both sides of the table, first as an operating partner at GenNx360 Capital Partners and then as the CEO of a PE-backed industrial business. Justin and Otis dig into how unrealistic diligence assumptions end up on the operations team's desk, why the ops and investment sides of a firm need to speak with one voice, and what it takes to build a lean culture on a three-to-five-year hold. Otis also walks through a turnaround he calls "a dog fight," where the company came out of a restructuring with a clean balance sheet but couldn't get the credit it needed to stock long-lead parts and shorten delivery times. He explains how he worked through lenders and critical suppliers to get the business moving again. The conversation closes with his case for automation as a quality and safety tool, and the lessons from 13 years as an Army logistics officer that he kept and the ones he had to unlearn. About the Guest Otis Spencer Jr. is a turnaround CEO, operating partner, and industrial executive with more than 30 years of experience leading PE-backed transformations and complex global operations. Most recently he served as President and CEO of Schramm Inc., where he navigated severe liquidity and supply chain crises, grew revenue from $29 million to $54 million, and guided the business to a successful sale. He quadrupled EBITDA for an aviation MRO platform from $16 million to $60 million, and at TAMKO Building Products he doubled division EBITDA to $80 million while growing revenue to $250 million. Otis spent 13 years as a US Army logistics officer and earned a Bronze Star for commanding a 1,500-person task force during Operation Iraqi Freedom, where he stood up the first wartime containerized fuel pipeline and terminal distribution system in Iraq and Kuwait. He holds a BS in industrial engineering from the University of Alabama and an MBA from Saint Martin's University. Key Takeaways Put operations in the diligence room. When ops isn't part of valuation and diligence, the model fills up with assumptions like a new plant reaching peak output in year one or heavy price increases every year. The firm overpays, and the operating team inherits targets it was never going to hit. Operations estimates run optimistic. Teams routinely underestimate project effort by about half, which is why experienced operators need to pressure-test the plan before it becomes the thesis. The firm needs to speak with one voice. If management can go around the operating partner to the deal lead whenever they dislike an answer, the credibility of the CEO and ops team erodes fast. Lockstep alignment between the ops and investment sides keeps that from happening. Lean culture starts with CEO buy-in. On a short hold, buying a new machine is always the more exciting story. Lean takes hold when the CEO treats it as a way of life, and an early Kaizen win builds the confidence to keep going. You can't improve what you haven't measured. Many mid-market plants track little beyond revenue, cost, and on-time delivery. Bringing in help up front to install a few critical KPIs, and sharing what they uncover without playing gotcha, turns early embarrassment into engagement. A clean balance sheet doesn't guarantee working capital. After a restructuring, lenders may not line up and the fund may be low on dry powder. Otis worked the firm's lender relationships, then specialty lenders, and finally key suppliers like Caterpillar, who helped with terms in exchange for future volume. Automation is a quality and safety play. Reducing process variation means less material, less downtime, and less startup scrap, and it keeps hands away from lines running 700 feet per minute. Framing it that way, and sharing the gains with the operators who remain, earns the buy-in a headcount story never will. Keep the military training and let go of the rank. Formal training in planning, decision-making, and staying calm under pressure has paid off at every stop. What Otis had to unlearn was the expectation that people act because you're the boss. In industry, results come from knowing people individually, and sometimes from making the hard call to get the right people on the bus. Quotable Moments "All those returns that you finger painted into the model, you probably won't reach." (Otis) "You want to have solidarity from the firm." (Otis) "It's a way of life. It's not just a project." (Otis) "You can't make an improvement without having baseline data." (Otis) "Lean manufacturing is a religion. You gotta believe in it first, and then you gotta try your best to practice it for a long time before you really start seeing the results." (Justin) "Us manufacturing guys were kind of the first AI folks." (Otis) "Everybody hits the door with their own set of problems." (Otis) "We can all talk theory till we're blue in the face, but the realistic side of this is what's really important." (Otis) Topics Covered [00:00] Introduction and Otis's background [02:00] What it costs a portfolio company when ops isn't on equal footing with the investment team [06:30] Large-cap long-term thinking versus the PE hold period [08:30] Why management shouldn't be able to go around the operating partner [11:00] Aligning on a common philosophy, and why CapEx is an easier story than cutting waste [15:30] Quick wins, missing KPIs, and building baseline data [20:30] The "dog fight" turnaround and financing after a restructuring [28:00] Automation as a quality and safety enabler [34:30] Army lessons Otis kept and the ones he had to unlearn [42:00] Making the hard calls on people, and closing thoughts Resources & Links Otis Spencer Jr. on LinkedIn: https://www.linkedin.com/in/otis-spencer-jr-0763a563/ Concepts discussed: Lean, Kaizen, Six Sigma, Statistical Process Control (SPC), Deming, OEE Connect With Allied Advisors Website: alliedadvisors.io Email: jgoethe@alliedgroup.io If you enjoyed this conversation, please like, subscribe, and share the show with a friend. 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