Episode #3
Outcome-Based Contracting: Did It Work and Can You Prove It? | The BizTech Pulse Podcast
The era of paying for access, activity, and effort is ending. "Did it work — and can you prove it?" is the new standard CFOs are setting for shared services. Ian Thompson spent more than 30 years running global finance operations — leading order to cash, credit, and enterprise transformation at S&P Global across more than ten countries — before founding Clear Cycle Advisors. He joins Krishna Hari, CEO of BizTech Solutions Inc., to break down outcome-based contracting: why vendors are ready and buyers aren't, how the best teams build a counterfactual baseline before the contract is signed, and where agentic AI is already delivering provable value in order to cash. Chapters: (00:05) Welcome & guest introduction (01:41) The two misconceptions stalling order to cash (03:12) Why "did it work — prove it" is the new standard (06:08) Top barriers to scaling AI in GBS (The Hackett Group) (11:41) Why PE-backed transformations miss half their planned value (13:35) Attribution: build the counterfactual first (15:57) How agentic AI restructures GBS (21:06) Rapid-fire round Connect with Ian Thompson: https://www.linkedin.com/in/ian-thompson-cca Work with BizTech Solutions Inc.: https://calendly.com/hari-66/30min All episodes: https://biztechsolinc.com/biztech-pulse/
