
Episode #5
Why Smarter Healthcare Technology Still Needs More Empathy
In this episode of Business of AI in Healthcare , Bob Kaiser speaks with Dr. Alan R. Cohen, Chief of Pediatric Neurosurgery at Johns Hopkins University School of Medicine and author of Comfort Always: Healing in the Age of Technology . Drawing from 40 years of experience caring for children with brain tumors and complex neurological conditions, Dr. Cohen explores the balance between advanced medical technology, artificial intelligence, surgical judgment, and human compassion. He shares why technology can treat disease, but humanity is what heals the patient. The conversation covers the rise of AI in healthcare, the promise and risks of relying on artificial intelligence in clinical decision-making, the impact of electronic health records on the doctor-patient relationship, and why empathy, trust, touch, humor, and listening remain essential in modern medicine. Dr. Cohen also shares powerful patient stories from his career, including lessons on hope, honesty, pediatric care, and the importance of never ignoring a mother’s intuition. For healthcare leaders, clinicians, AI innovators, and anyone building technology for patient care, this episode is a reminder that the future of healthcare should not be less human. It should be more human.






