
The Business Owners Podcast
Gamifying Growth, Supply Chain Curiosity, and Merchandise Branding with Charles Liu
Business success isn't built on grand overnight leaps, but is created by gamifying the process, learning from every rejection, and focusing on genuine customer service. In this episode of The Business Owners Podcast, host Clive Enever chats with Charles Liu , founder of Cubic Promote . Charles shares his journey from arriving in Australia from Hong Kong as a toddler to starting a B2B branded merchandise powerhouse while recovering from a sporting injury. Charles breaks down how a simple curiosity about a branded pen led him to engineer cold calling into a video game, why tactile physical products are surging in an age of "AI fatigue," and how small business owners can leverage ethical, customer-first principles to scale sustainably. Key Takeaways from This Episode The Power of Curiosity & Tinkering Charles started his business out of sheer boredom while recovering from an Achilles tendon injury. By asking how a branded pen got onto his desk, he reverse-engineered the entire supply chain and made cold calls to learn the B2B sales landscape from scratch. Gamifying Sales & Rejection To overcome the friction of cold calling, Charles treated sales like a video game where a "no" was simply a chance to respawn and try a new strategy. Breaking large goals into tiny micro-habits, like making five calls at a time, builds massive long-term momentum without burnout. Physical Products in an "AI Fatigue" Era Despite the rapid rise of digital tools and AI, consumers are seeking tactile solace. The resurgence of vinyl records, push-button phones, and physical branded merchandise proves that people still crave touchable, real-world connections. Selling Service Over Product Cubic Promote views itself as a customer service company that happens to sell merchandise. In B2B markets, clients pay for reliability, trust, and speed rather than just the lowest cost per unit. Ethical Capitalisms & Environmental Legacy True business sustainability means operating within strict ethical boundaries: choosing high-quality items with a longer usable life, maintaining carbon neutrality, paying fair supplier prices, and being a good corporate citizen. Charles's Advice for Business Owners Gamify the Grind: Shift your mindset away from intimidating targets. Treat everyday challenges like a game, chunk big goals into small tasks, and iterate based on feedback. Protect Your Mornings: Establish clear boundaries between work and life. Leave your work physical equipment at the office, use standing meditation or reflection to clear your mind, and protect your early morning focus. Focus on Execution First: Strategy is useless without action. Utilise modern, low-cost digital tools to take one small step forward every day, whether posting an idea or reaching out to a prospect. Operate Unbiased and Fair: Always refund overpayments, pay your taxes cleanly, and don't squeeze suppliers to the point where workers suffer. Long-term trust is built on quiet, ethical choices. Key Takeaway A business doesn't exist purely to make money. It exists to contribute to society. When you solve problems with reliability and ethical service, financial growth naturally follows. Your Next Step Execute a "Five-Call Chunking Session." If you have a list of prospects or clients you've been avoiding contacting, commit to reaching out to just five people first thing tomorrow morning. Treat it purely as a curiosity exercise to gather feedback and refine your message. Connect with Charles Liu Website: https://www.cubicpromote.com.au/ LinkedIn: https://au.linkedin.com/in/charles-liu-042b9124 Ready to Get Support? Join the Business Business Business community (free!) https://www.facebook.com/groups/BusinessBusinessBusiness/ Join the Business Wisdom Vault https://academy.enevergroup.com.au/bundles/BusinessWisdomVault Book a 1:1 Discovery Call with Clive https://www.enevergroup.com.au/booking-clive/ Highlights 01:29 Meet Charles Liu 03:01 Cubic Promote Overview 05:08 From Injury to First Sale 10:14 Cold Call Mindset 15:33 Routines and Switching Off 18:32 Books and Core Values 20:42 Resilience and Industry Shifts 23:53 Service First Merchandise 26:51 Legacy Ethics Sustainability 29:24 Advice for New Founders 32:03 Where to Find Charles






