The Customer-Driven Leader with Dr. James Killian

Hosted by thought leader, influencer, author, faculty and speaker, Dr. James H. Killian, this podcast spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.

The Customer-Driven Leader with Dr. James Killian is a arts podcast hosted by James, with 11 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

James hosts The Customer-Driven Leader with Dr. James Killian, a arts show with 11 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #11) ~ Rudy Karsan

  Jul 10, 20261h 3m

  Most leaders spend their careers chasing growth. Few stop to ask what kind of culture they're creating along the way. In this conversation, Rudy Karsan and I discuss building Kenexa from startup to public company, balancing customers and employees, the promise and peril of AI, and why the future belongs to leaders who can create both performance and joy in employees and customers alike.

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #10) ~ Dr. Alexis Fink

  Jun 15, 202643 min

  James welcomes Dr. Alexis Fink — one of the leading voices in people analytics, workforce strategy, and organizational measurement. With leadership experience spanning Meta, Intel, and Microsoft, Alexis has spent her career helping organizations better understand the intersection of talent, business performance, and human behavior. In this episode, we explore a question many leaders are struggling with right now: How do we leverage analytics, AI, and measurement without losing the humanity behind employee and customer experience? We’ll dive into: • The future of people analytics and AI in leadership • Why organizations become what they measure • The hidden risks of over-engineering work • How employee experience shapes customer outcomes • What truly human-centered leadership looks like in a data-driven world This is a thoughtful and timely conversation for leaders navigating the evolving relationship between technology, talent, culture, and customer experience.

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode 6) ~ Eric Vogel

  May 19, 202648 minS0

  <p>In this episode of the Customer-Driven Leader, James welcomes industry veteran Erik Vogel, Founder of VistaXM. Erik and James will discuss the current state of XM, industry challenges, and why technology (albeit critical) is only part of delivering a solid XM program. Erik will share his expertise on why CX-as-a-Service is the right approach to helping companies activate their technology and deliver meaningful, measurable, and lasting value XM programs.</p>

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #5) ~ Dr. Tom DeWitt

  May 19, 20261h 18mS0

  <p>James welcomes XM Global Collaborative Founder Dr. Tom DeWitt. In this episode we discuss the globalization of experience management, challenges and solutions with a cultural twist!</p>

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #4) ~ Roxanne Derhodge

  May 19, 202643 minS0

  <p>Most leaders are still trying to fit everyone into a single management style: but fairness isn't about treating everyone the same. It’s about meeting people where they are for real impact. Gig workers value autonomy and clear feedback, while full-timers need growth and belonging. <br/><br/>Success starts with differentiated communication, trauma-informed flexibility, and recognition that looks different for each group. Smart technology bridges the gap and makes inclusion seamless.<br/><br/>Ready to manage the shift to a blended workforce with confidence and compassion? James welcomes psychotherapist Roxanne Derhodge to talk it out!</p>

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