The Customer-Driven Leader with Dr. James Killian

Hosted by thought leader, influencer, author, faculty and speaker, Dr. James H. Killian, this podcast spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.

The Customer-Driven Leader with Dr. James Killian is a arts podcast hosted by James, with 13 episodes on record and a Required Pod Score of 80.

James hosts The Customer-Driven Leader with Dr. James Killian, a arts show with 13 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  The Customer-Driven Leader with Dr. James Killian

  Guest Episode: The Mason Duchatschek Show

  Sep 29, 202637 minS2

  Customer-Driven Leadership: From Slogan to Operating System | Dr. James Killian What happens when customer needs collide with internal convenience? I joined Mason Duchatschek sponsored by Workforce Alchemy to explore how leadership behaviors, incentives, and everyday decisions shape employee and customer experiences—and share practical lessons from my new best-selling book Obsessed for turning customer focus into action. Check it out! https://masonduchatschek.com/ https://workforcealchemy.com/

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  Episode #1

  Customer-Driven Leader Podcast (Episode #13) ~ Dr. Michael Lowenstein

  Sep 15, 20261h 8mS2

  World War of the Brands. What happens when products, technology, and even expertise become increasingly easy to copy? In this episode of The Customer-Driven Leader, I am joined by Dr. Michael Lowenstein, Founding Principal of The Linkage Group and a recognized authority on customer experience, employee experience, and stakeholder advocacy. We explore why the next great competitive battle—the World War of the Brands—will not be won through features, pricing, or marketing alone. It will be won by organizations that connect employee and customer experience, build cultures obsessed with creating value, and consistently earn something competitors cannot easily replicate: trust.

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  Episode #12

  The Customer-Driven (Episode #12) ~ Maura Howley of Ipsos

  Aug 25, 202643 minS1

  What separates organizations that truly deliver on their customer promise from those that merely talk about customer centricity? In this episode of The Customer-Driven Leader , Dr. James Killian sits down with Maura Howley , SVP of Employee & Customer Experience at Ipsos, to explore why customer experience remains one of leadership's greatest challenges. Together, they unpack the persistent gap between brand promises and customer reality, the often-misunderstood relationship between employee and customer experience, and how leaders can turn customer insights into meaningful organizational action. They'll also examine the evolving role of AI in customer interactions, discuss the leadership behaviors required to build genuinely customer-driven cultures, and share practical lessons from decades of experience helping organizations transform insight into business results. Whether you're a CX practitioner, business leader, or executive navigating AI-driven change, you'll leave with actionable ideas for creating experiences that customers—and employees—remember.

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #11) ~ Rudy Karsan

  Jul 10, 20261h 3m

  Most leaders spend their careers chasing growth. Few stop to ask what kind of culture they're creating along the way. In this conversation, Rudy Karsan and I discuss building Kenexa from startup to public company, balancing customers and employees, the promise and peril of AI, and why the future belongs to leaders who can create both performance and joy in employees and customers alike.

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  The Customer-Driven Leader with Dr. James Killian

  The Customer-Driven Leader (Episode #10) ~ Dr. Alexis Fink

  Jun 15, 202643 min

  James welcomes Dr. Alexis Fink — one of the leading voices in people analytics, workforce strategy, and organizational measurement. With leadership experience spanning Meta, Intel, and Microsoft, Alexis has spent her career helping organizations better understand the intersection of talent, business performance, and human behavior. In this episode, we explore a question many leaders are struggling with right now: How do we leverage analytics, AI, and measurement without losing the humanity behind employee and customer experience? We’ll dive into: • The future of people analytics and AI in leadership • Why organizations become what they measure • The hidden risks of over-engineering work • How employee experience shapes customer outcomes • What truly human-centered leadership looks like in a data-driven world This is a thoughtful and timely conversation for leaders navigating the evolving relationship between technology, talent, culture, and customer experience.

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