How do I pitch The Customer Success Pro Podcast as a podcast guest?

The Customer Success Pro Podcast has a verified contact on file. Create a free PitchCentric account to access it and generate a personalised pitch in seconds. Research at least 3 recent episodes first and lead with a specific angle that serves their business audience.

Who is the host of The Customer Success Pro Podcast?

The Customer Success Pro Podcast is hosted by Anika Zubair. The show is categorised under business and has published 65 episodes.

How many episodes does The Customer Success Pro Podcast have?

The Customer Success Pro Podcast has published 65 episodes.

What topics does The Customer Success Pro Podcast cover?

The Customer Success Pro Podcast regularly covers business. It sits in the business category.

Is it hard to get booked on The Customer Success Pro Podcast?

The Customer Success Pro Podcast is accessible for guests with genuine business expertise. A personalised, episode-aware pitch will still outperform a generic one every time.

Is The Customer Success Pro Podcast currently accepting guest pitches?

The Customer Success Pro Podcast hasn't explicitly signalled guest openness in recent episodes. That doesn't rule out pitching. your hook just needs to be especially compelling and relevant to their recent content.

How long are The Customer Success Pro Podcast episodes?

Episodes of The Customer Success Pro Podcast average 44 minutes. a focused format where a clear narrative arc and tight preparation matter most.

What guest credentials does The Customer Success Pro Podcast typically look for?

Our data rates The Customer Success Pro Podcast's guest bar at 80/100 (Premium tier). Established thought leaders with verified media credentials. Sign in to PitchCentric to see how your own Pod Score compares against this show.

business

The Customer Success Pro Podcast

Hosted by Anika Zubair · business · EN · 65 episodes

Apple Podcasts Website

About this Podcast:

This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company. Learn more at: thecustomersuccesspro.com

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80/100

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What is The Customer Success Pro Podcast?

The Customer Success Pro Podcast is a business podcast hosted by Anika Zubair, with 65 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

About the host

Anika Zubair hosts The Customer Success Pro Podcast, a business show with 65 episodes published.

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Recent episodes

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

Episode #77
The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen
Aug 19, 202657 min
Join RevUP VIP: https://bit.ly/45Bb9yz In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt playbooks for the AI era. Discover strategies for effective change management, renewal success, and balancing AI tools with human touch. Connect with Tom Ronen: https://www.linkedin.com/in/tom-ronen-83b6a1118/ Chapters: 00:00 Introduction to Tom Rennan 04:16 Tom's background and transition from Monday.com to Harvey 09:09 The evolution of customer success and future ambitions 12:18 The human element remains crucial despite AI advancements 17:11 The importance of trust and deep discovery in customer success 22:13 The old playbook is broken: new strategies needed 30:44 Measuring value and adoption in an AI-driven world 44:13 Systematic approaches to renewals and forecasting 50:29 Quick fire questions Connect with Anika Zubair: Website: ⁠https://thecustomersuccesspro.com/⁠ LinkedIn: ⁠https://www.linkedin.com/in/anikazubair/⁠ RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠ Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠ Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠ Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event
Listen Show Notes
Episode #76
AI For QBR Prep and How To Build A Board Ready Value Story
Aug 12, 202634 min
Book a team workshops: https://bit.ly/4wEOJbD This episode explores how customer success professionals can leverage AI to streamline quarterly business review prep, build compelling value stories, and ultimately drive revenue growth. Anika Zubair shares practical frameworks and tips to transform data analysis into strategic conversations. Chapters 00:00 Introduction to AI in Customer Success03:13 The Gap Between AI Curiosity and Usage11:45 Introducing the BOARD Framework13:39 Measuring Outcomes with AI18:11 Quantifying Revenue Impact20:55 Using AI to Identify Growth Opportunities21:23 The Human Element in Value Storytelling24:38 From Status Reports to Closing Arguments25:07 The Power of a Revenue-First Approach26:01 Weekly Challenge: Implementing the Framework28:47 Final Tips for Effective QBRs Connect with Anika Zubair: Website: ⁠https://thecustomersuccesspro.com/⁠ LinkedIn: ⁠https://www.linkedin.com/in/anikazubair/⁠ RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠ Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠ Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠ Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event
Listen Show Notes
Episode #75
Handling Price Increase Conversations Without Losing Customer Trust
Aug 5, 202631 min
Book a team workshop - https://bit.ly/4wEOJbD This episode explores how customer success professionals can effectively handle price increase conversations without damaging trust. It covers common mistakes, a proven framing method, and practical tips to protect and grow revenue during renewal discussions. Chapters 00:00 The common fear around price increase conversations 04:22 Value alignment reduces churn 07:08 Common mistakes in price increase conversations 14:02 Frame the value first before discussing price 16:45 Anchor prices against value and cost of leaving 17:41 Meet objections with curiosity 19:02 Earn the customer’s yes by linking to future value 22:17 Handling objections with questions and curiosity 25:31 Recap: The key to successful price increases 26:00 The importance of framing and trust 29:01 Final thoughts Connect with Anika Zubair: Website: ⁠https://thecustomersuccesspro.com/⁠ LinkedIn: ⁠https://www.linkedin.com/in/anikazubair/⁠ RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠ Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠ Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠ Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event
Listen Show Notes
Episode #74
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes
Jul 29, 202659 min
Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulated enterprises. In this episode he breaks down why efficiency gains no longer land with a CFO, how ServiceNow benchmarks real cost savings before and after agents, and where to draw the line between what an agent executes on its own and what still needs a human. We also get into the AI divide that is separating fast adopters from everyone else, why token bills are landing on finance desks with no ROI attached, and whether the SaaS model actually survives all this. Neil also shares why he brought in external training on value conversations for his team, and what he thinks CS will be held accountable for next year. Chapters: 00:00 Intro 03:19 Meet Neil "Sparky" Sparks of ServiceNow 16:50 Getting regulated enterprises to adopt agentic AI 22:05 Why efficiency gains no longer convince a CFO 25:00 Treat an AI agent like a new employee 31:10 Start here: low risk, zero human touch workflows 35:06 Separating your personal AI from your work AI 39:30 The AI divide and token bills with no ROI 42:13 Ripping out your tech stack: is SaaS dead? 49:41 What AI is doing to renewals and upsells Connect with Neil Sparkes: https://www.linkedin.com/in/neil-sparkes/ Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: https://www.linkedin.com/in/anikazubair/ RevUP Academy™: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest Download my freebies:https://thecustomersuccesspro.com/resources
Listen Show Notes
Episode #73
Revenue Storytelling For Every Post Sale Role
Jul 15, 202638 min
Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder through effective storytelling and metrics. Chapters 00:00 Introduction 02:19 The receipts era and the importance of proof in SaaS 03:47 AI's impact on CS activities and the value of storytelling 05:14 The importance of storytelling to articulate CS value 06:08 The problem with reporting activity 07:27 How to connect work to revenue 19:36 The four levels of the proof 34:27 The key to recognition 36:16 Weekly challenge Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: https://www.linkedin.com/in/anikazubair/ RevUP Academy™: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest Download my freebies: https://thecustomersuccesspro.com/resources
Listen Show Notes

Guest Appearances

Recent guests on The Customer Success Pro Podcast. Study who booked and why before you pitch.

Anika Zubair

Griffin

Neil Sparkes

ServiceNow

Julie Fox

Highland

Jim Richmond

Smartling

Advertisers on this show

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Best industries to pitch The Customer Success Pro Podcast for

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Episode #74

AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

Jul 29, 202659 min

Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulated enterprises. In this episode he breaks down why efficiency gains no longer land with a CFO, how ServiceNow benchmarks real cost savings before and after agents, and where to draw the line between what an agent executes on its own and what still needs a human. We also get into the AI divide that is separating fast adopters from everyone else, why token bills are landing on finance desks with no ROI attached, and whether the SaaS model actually survives all this. Neil also shares why he brought in external training on value conversations for his team, and what he thinks CS will be held accountable for next year. Chapters: 00:00 Intro 03:19 Meet Neil "Sparky" Sparks of ServiceNow 16:50 Getting regulated enterprises to adopt agentic AI 22:05 Why efficiency gains no longer convince a CFO 25:00 Treat an AI agent like a new employee 31:10 Start here: low risk, zero human touch workflows 35:06 Separating your personal AI from your work AI 39:30 The AI divide and token bills with no ROI 42:13 Ripping out your tech stack: is SaaS dead? 49:41 What AI is doing to renewals and upsells Connect with Neil Sparkes: https://www.linkedin.com/in/neil-sparkes/ Connect with Anika Zubair: Website: https://thecustomersuccesspro.com/ LinkedIn: https://www.linkedin.com/in/anikazubair/ RevUP Academy™: https://thecustomersuccesspro.com/revup Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event Want to be my next podcast guest apply here: https://www.thecustomersuccesspro.com/podcast-guest Download my freebies:https://thecustomersuccesspro.com/resources

Listen Show Notes

Every question we get asked before
someone starts their trial.

If you have a concern about deliverability, AI quality, data privacy, or whether this will actually work for your specific situation, it's probably answered below.

What is the difference between Founder Solo and Founder Pro?

How do agency tiers work?

What is a talent profile?

Can I switch plans later?

Yes, at any time. Upgrades take effect immediately; downgrades apply at the end of the current billing period. Contact support if you need help migrating between plan families.

Do you offer a free trial?

Every paid plan includes a 15-day free trial. Your card is saved at signup but you will not be charged until day 16. Cancel any time from your dashboard.

What happens if I cancel?

You keep access until the end of your current billing period. No charges after that. Your data is retained for 30 days in case you reactivate.

Is the 20% annual discount automatic?

Yes. Select Annual on the pricing toggle and the discounted price is applied automatically at checkout. The annual price shown is the full year cost.

What if I have more than 50 profiles or 20 clients?

That is our Enterprise tier. Contact our sales team and we will build a custom plan with volume pricing, a dedicated account manager, and SLA guarantees.

The Customer Success Pro Podcast

About this Podcast:

Pitch Analysis

What is The Customer Success Pro Podcast?

About the host

Recent episodes

The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen

AI For QBR Prep and How To Build A Board Ready Value Story

Handling Price Increase Conversations Without Losing Customer Trust

AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

Revenue Storytelling For Every Post Sale Role

Guest Appearances

Anika Zubair

Neil Sparkes

Julie Fox

Jim Richmond

Advertisers on this show

Best industries to pitch The Customer Success Pro Podcast for

Podcasts like The Customer Success Pro Podcast

Every question we get asked beforesomeone starts their trial.

The Customer Success Pro Podcast

About this Podcast:

Pitch Analysis

What is The Customer Success Pro Podcast?

About the host

Recent episodes

The CS Playbook Is Broken: Change Management in the AI Era with Tom Ronen

AI For QBR Prep and How To Build A Board Ready Value Story

Handling Price Increase Conversations Without Losing Customer Trust

AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

Revenue Storytelling For Every Post Sale Role

Guest Appearances

Anika Zubair

Neil Sparkes

Julie Fox

Jim Richmond

Advertisers on this show

Best industries to pitch The Customer Success Pro Podcast for

Podcasts like The Customer Success Pro Podcast

Every question we get asked beforesomeone starts their trial.

Every question we get asked before
someone starts their trial.

Every question we get asked before
someone starts their trial.