The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

The CX & Culture Connection Podcast with Host Matt Egol of JourneySparkThis is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture. To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team. For guest spots on this podcast please reach out to Bookings@Influencerr.TV

The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants is a business podcast hosted by cxcultureconnection, with 87 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

cxcultureconnection hosts The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants, a business show with 87 episodes published.

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  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  Beyond Break-Fix: Building CX Through Culture

  Aug 17, 202640 min

  Customer experience is often treated as a technology initiative, but the deeper challenge is organizational: creating a shared mission, aligning leaders, and turning customer-centric principles into consistent behaviors. Matt Egol and Jeannie Walters discuss how organizations can move from reactive CX and break-fix thinking toward a more proactive approach grounded in mission, emotion, culture, and business outcomes. They explore what customers should feel, why journey maps often miss the customer's actual perspective, and how leaders can build the behaviors and cultural commitment needed to sustain customer experience over time. Listen on Spotify. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Follow for new episodes.

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  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  The Competitive Advantage Every Leader Needs

  Aug 3, 202647 min

  Leadership remains one of the strongest predictors of employee experience, customer experience, and long-term business performance, particularly as organizations navigate rapid advances in AI. In this conversation, Matt Egol speaks with Dr. Ben Granger, Chief Workplace Psychologist at Qualtrics and author of A Leader Worth Following, about the research behind high-performing organizations and the leadership behaviors that consistently distinguish them. The discussion explores why trust is built through competence, integrity, and benevolence, why leaders must model the behaviors they expect from others, and how culture is shaped through observable actions rather than communications alone. They also examine the connection between customer experience and employee experience, the role of leadership in organizational transformation, and why AI is increasing the importance of communication, influence, and human-centered leadership. Listen on Spotify. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Follow for new episodes.

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  Episode #86

  Why Open-Minded Leaders Make Better Decisions in the Age of AI

  Jul 20, 202641 min

  How leaders think often matters more than what they think. In this conversation, Matt Egol welcomes Harvard Business School Professor Emeritus Jerry Zaltman to explore how open-mindedness, curiosity, and thoughtful leadership improve strategic decision making. Drawing from Jerry's latest book, Dare to Think Differently, the discussion examines how leaders can strengthen innovation by questioning assumptions, embracing ambiguity, and developing habits that encourage better thinking. The conversation explores the relationship between customer insights, organizational culture, unconscious thought, metaphor, creativity, and the evolving role of artificial intelligence. Rather than viewing AI as a replacement for human judgment, the discussion highlights how technology can support discovery while reinforcing the importance of curiosity, context, and collaboration. Leaders responsible for customer experience, organizational transformation, marketing, innovation, and business strategy will find practical frameworks for improving collaboration, asking stronger questions, and creating environments where better decisions become more likely. Listen on Spotify. Follow for new episodes. Save episodes to revisit leadership frameworks.

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  Episode #86

  Emotion As the Foundation of CX

  Jul 6, 202637 min

  Customer experience is remembered through emotion, reinforced by leadership, and sustained through culture. Matt Egol is joined by Lenn Millbower, founder of OffBeat Training and former Walt Disney Company leader, to explore how organizations create experiences that strengthen customer loyalty, employee engagement, and long-term business performance. The conversation examines why purpose should guide behavior, how leadership influences culture through everyday actions, and why effective learning experiences create lasting behavioral change rather than simply transferring information. Key discussion areas include: • Building emotional connections with customers and employees • Aligning organizational purpose with daily behaviors • Leadership's role in shaping culture • The importance of environment, process, and reinforcement • Practical lessons organizations can apply from Disney's leadership philosophy Listen on Spotify. Follow for new episodes. Save episodes to revisit leadership frameworks.

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  Episode #85

  LX, Culture, and CX: Building Brands for the Long Game

  Jun 22, 202647 min

  Organizations navigating disruption often focus on systems, processes, and technology. This conversation argues that leadership experience deserves equal attention. Matt Egol, Simon Robinson, and James Killian examine how leadership experience influences customer experience, employee experience, and organizational performance. They discuss why leaders can unintentionally undermine transformation efforts, how AI is amplifying the need for clarity and trust, and why strategic translation helps organizations move from intention to action. The discussion explores customer-driven leadership, leadership behaviors that shape culture, and practical ways leaders can build alignment across teams while remaining grounded in customer needs. Leaders seeking actionable frameworks for customer-centric transformation, culture change, and AI adoption will find thoughtful perspectives designed to support long-term organizational growth. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Follow for new episodes.

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