The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

The CX & Culture Connection Podcast with Host Matt Egol of JourneySparkThis is a podcast or CX Leaders who looking to drive growth and innovation through the connection of customer experience and culture. To learn more about Matt Egol and JourneySpark please visit the website: https://www.journeysparkconsulting.com/ where you can set up a consultation with Matt and his team. For guest spots on this podcast please reach out to Bookings@Influencerr.TV

The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants is a business podcast hosted by cxcultureconnection, with 90 episodes on record and a Required Pod Score of 80.

cxcultureconnection hosts The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants, a business show with 90 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  Leadership Beyond Knowing: Behavior, Culture, and the AI Learning Curve

  Sep 28, 202644 min

  Leadership development rarely fails because leaders lack knowledge. It fails in the space between knowing what to do and actually doing it. Matt Egol welcomes Ayana Parsons, managing partner at AKP Management, for a conversation about leadership behavior, organizational culture, and what changes for leaders as AI moves into everyday work. Ayana explains why awareness is only the first step in changing how a leader shows up, why so much of an organization's real activity happens informally, and why the leaders who unlock talent are the ones who start with improving themselves. Key discussion areas include: • The leadership shadow and how leaders discover theirs • Employees as the internal customer • Why knowing is theoretical and doing is behavioral • Why leaders cannot outsource their understanding of AI • Critical thinking as the determinant of AI quality • Building connection and community deliberately Listen on Spotify. Follow for new episodes. Save episodes to revisit leadership frameworks.

  ListenShow Notes
• 

  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  AI Beyond the Hype: Outcomes, Deployment, and the Human Work That Remains

  Sep 14, 202646 min

  AI becomes valuable to a business when leaders stop measuring the effort it produces and start defining the outcome they want from it. Matt Egol welcomes Adam Paulisick, CEO of Skilly and professor at Carnegie Mellon, for a conversation about how leaders can understand AI clearly enough to deploy it well. Adam offers a framework built on six verbs and four deployment modes, then applies it to the practical realities leaders face. Key discussion areas include: • A simple framework for understanding what AI does • Choosing how to deploy AI inside an organization • Defining outcomes rather than measuring output • The organizational barriers that stop innovation from scaling • The human work that becomes more valuable, not less.

  ListenShow Notes
• 

  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  How Cultural Cues Shape Organizational Change

  Aug 31, 202648 min

  Culture is not a permanent fixture. Michael Morris, Columbia Business School professor and author of Tribal, explains how leaders can activate and reshape culture by changing the cues, environments, role models, and social signals that guide behavior. Matt Egol and Michael Morris explore three cultural instincts that influence how people behave within organizations: the peer instinct, which drives conformity and shared learning; the hero instinct, which encourages contribution and status seeking; and the ancestor instinct, which preserves the knowledge and identity of previous generations. The conversation connects these ideas to customer experience, employee experience, leadership experience, innovation, AI, and brand building. It also examines why leaders sometimes need to change the environment rather than simply communicate new values, and how organizational heritage can become a powerful resource for transformation. The Harley-Davidson example shows how a brand can reconnect with its cultural identity, rebuild community, and create meaning beyond functional product benefits. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Save episodes to revisit leadership frameworks.

  ListenShow Notes
• 

  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  Beyond Break-Fix: Building CX Through Culture

  Aug 17, 202640 min

  Customer experience is often treated as a technology initiative, but the deeper challenge is organizational: creating a shared mission, aligning leaders, and turning customer-centric principles into consistent behaviors. Matt Egol and Jeannie Walters discuss how organizations can move from reactive CX and break-fix thinking toward a more proactive approach grounded in mission, emotion, culture, and business outcomes. They explore what customers should feel, why journey maps often miss the customer's actual perspective, and how leaders can build the behaviors and cultural commitment needed to sustain customer experience over time. Listen on Spotify. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Follow for new episodes.

  ListenShow Notes
• 

  The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

  The Competitive Advantage Every Leader Needs

  Aug 3, 202647 min

  Leadership remains one of the strongest predictors of employee experience, customer experience, and long-term business performance, particularly as organizations navigate rapid advances in AI. In this conversation, Matt Egol speaks with Dr. Ben Granger, Chief Workplace Psychologist at Qualtrics and author of A Leader Worth Following, about the research behind high-performing organizations and the leadership behaviors that consistently distinguish them. The discussion explores why trust is built through competence, integrity, and benevolence, why leaders must model the behaviors they expect from others, and how culture is shaped through observable actions rather than communications alone. They also examine the connection between customer experience and employee experience, the role of leadership in organizational transformation, and why AI is increasing the importance of communication, influence, and human-centered leadership. Listen on Spotify. https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM?si=-1nDvG10QuGSnoxYfsRmUQ Follow for new episodes.

  ListenShow Notes

Recent guests on The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.