The Daily Standup

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.

The Daily Standup is a business podcast hosted by Unknown Host, with 100 episodes on record and a Required Pod Score of 80.

Unknown Host hosts The Daily Standup, a business show with 100 episodes published.

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  Episode #330

  Stockholm syndrome | Jonathon Garcia

  Jul 3, 202514 minS0

  <p>Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."</p><p>⏱️ Timestamps:</p><p>00:00:00 - Intro</p><p>00:02:08 - The future is fractional </p><p>00:02:53 - Balancing senior and entry roles </p><p>00:03:39 - Remote work revolution </p><p>00:04:59 - Cautious optimism or concern </p><p>00:06:02 - Hiring for outcomes, not people </p><p>00:08:03 - Fractional work's social contract </p><p>00:11:34 - Planning the next discussion </p><p><br></p><p>📺 Lifetime Value: Your Destination for GTM content</p><p>Website: https://www.lifetimevaluemedia.com</p><p><br></p><p>🤝 Connect with the hosts:</p><p>Dillon's L...

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  Episode #329

  Scaling engagement | Amanda Hershberger

  Jul 2, 202514 minS0

  <p>Episode 279: Amanda Hershberger is building something from the ground up.</p><p>⏱️ Timestamps:</p><p>00:00:00 - Intro</p><p>00:01:19 - Building Agent Fire</p><p>00:01:55 - Webinars for scrappy startups</p><p>00:03:05 - Structuring webinars effectively</p><p>00:04:08 - Engaging through webinars</p><p>00:05:14 - Growing webinar attendance</p><p>00:06:35 - Rob’s prerecorded webinar mishap</p><p>00:09:23 - Tailoring learning for real estate agents</p><p>00:10:21 - Repurposing webinar content</p><p>📺 Lifetime Value: Your Destination for GTM content</p><p>Website: https://www.lifetimevaluemedia.com</p><p><br></p><p>🤝 Connect with the hosts:</p><p>Dillon's LinkedIn: ht...

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  Episode #328

  Authority & discipline | Mike Lemire

  Jul 1, 202513 minS0

  <p>Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.</p><p>⏱️ Timestamps:</p><p>00:00:00 - Intro</p><p>00:02:49 - The CS leadership trap</p><p>00:03:19 - Head of CS: A limbo role</p><p>00:04:26 - Titles and their implications</p><p>00:06:10 - Personal stories: Climbing the ladder</p><p>00:07:50 - Challenges in career pathing</p><p>00:08:34 - The hall monitor analogy</p><p>00:09:13 - Why CS isn't valued</p><p>00:10:28 - Unpacking the title resistance</p><p><br></p><p>📺 Lifetime Value: Your Destination for GTM content</p><p>Website: https://www.lif...

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  The Daily Standup

  FROM THE HOTLINE: What digital CS means nowadays | Episode 12

  Jun 30, 202523 minS0

  <p>What does digital CS mean nowadays?</p><p>Kristi and Stino dispel the myth that digital CS means...just send more emails.</p><p><br></p><p>⏱️ Timestamps:</p><p>00:00:00 - Intro</p><p>00:01:20 - Digital CS and playbook fatigue</p><p>00:04:42 - Why self-service feels like a chore</p><p>00:07:34 - Diagnosing drop-offs in the funnel</p><p>00:10:50 - Asking customers what they want</p><p>00:12:00 - Attention spans and short-form wins</p><p>00:14:13 - Celebrating small customer milestones</p><p>00:15:31 - When data isn't delivering outcomes</p><p>00:17:09 - Using AI to analyze anonymized data</p><p>00:19:47 - Pr...

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  Episode #327

  Reaching across the aisle | Ricardo Araujo

  Jun 30, 202517 minS0

  <p>Episode 277: Ricardo Araujo knows where to find the good feedback.</p><p>⏱️ Timestamps:</p><p>00:00:00 - Intro</p><p>00:01:35 - Thoughts on customer success</p><p>00:02:57 - Everyone's job vs. nobody's job</p><p>00:04:28 - Reading public reviews</p><p>00:06:56 - Expanding customer engagement</p><p>00:07:18 - Sales team learning by visiting</p><p>00:10:15 - Importance of customer proximity</p><p>00:12:46 - Building product feedback loops</p><p><br></p><p>📺 Lifetime Value: Your Destination for GTM content</p><p>Website: https://www.lifetimevaluemedia.com</p><p><br></p><p>🤝 Connect with the hosts:</p><p>Dillon's LinkedIn: https://www.linked...

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