
Episode #53
Is Your Google Business Profile Costing You Clients?
Somewhere right now, someone is searching for exactly what your business offers. They're not scrolling. They're not browsing. They've typed something specific. Near me. Open now. Best in the area. And Google is about to show them a small handful of options. Your business might be one of them. Or it might not, simply because a listing you set up years ago and haven't touched since is quietly working against you. Here's what most business owners don't realise. Fully completed Google Business Profiles get seven times more clicks than incomplete ones. Seven times. Not from a clever campaign. Not from ad spend. From a free listing most businesses set up once and completely forgot about. This episode is the five-minute check that could be the highest return marketing task you do all year. What you will learn: Why your Google Business Profile is now the storefront, not a signpost to your website Why 70% of local searches end with a direct interaction with the profile itself, not a website click Why 76% of people who perform a local search visit a business within 24 hours The five specific things to check and fix in your profile right now Why category selection influences 17% of your local visibility Why responding to reviews can increase revenue by up to 18% The Q&A section most businesses don't know exists and why it matters How your Google Business Profile now feeds directly into AI search recommendations Key quotes "Your Google Business Profile isn't a signpost anymore. It's the storefront." "For a huge percentage of your potential clients, it's the first and sometimes only impression of your business they'll ever form." "An outdated, half-finished Google Business Profile isn't just costing you clicks in traditional search anymore. It's actively reducing your chances of being recommended by AI at the exact moment someone is asking who to call." "This is genuinely one of the lowest effort, highest return pieces of your entire marketing presence." Timestamps 00:00 Local search moment of truth 01:26 Why your profile matters more in 2026 02:12 Your profile is now the storefront 04:22 Five-minute profile audit 05:33 Reviews, photos and bookings 07:32 The Q&A advantage 08:43 AI search recommendations 10:11 Do this today 10:39 Offers and next episode tease Five things to check today: Is your business description 750 characters and specific? Do your primary and secondary categories genuinely reflect what you do now? Are you responding to every review, not just collecting them? Have you added a photo or post in the last 30 days? Can people book or enquire directly from your profile? Five minutes. One of the highest return marketing tasks available to you this year. If you're realising your entire online presence needs more than a five-minute fix, our free Digital Marketing Strategy Starter and Complete Strategy Workbook give you the frameworks to get your foundations right. Free and $47 resources: marketingleap.net/marketing-resources Ready to build your complete 90-day strategy including local visibility, AI search and website? That's exactly where a VIP Strategy Intensive starts. VIP Strategy Intensive: https://www.digitalsuccess.global/vip-planning Fractional CMO enquiries: marketingleap.net Subscribe to the Digital Success for Business Podcast on your favourite platform so you never miss an episode. If you enjoyed this please Subscribe & Take the Marketing Leap today... Follow Marketing Leap: Facebook | LinkedIn | YouTube | Instagram | Pinterest

