The Entrata Pod

The Entrata Pod is the go-to podcast for multifamily real estate professionals — apartment operators, property managers, asset managers, and PropTech innovators looking to grow. Each episode features candid conversations with industry leaders on the trends, tools, and strategies driving modern property management. We cover leasing performance, operational efficiency, resident experience, real estate technology, and what's next for the apartment industry. Whether you manage 50 units or 50,000, this is where multifamily professionals come to stay ahead.

The Entrata Pod is a business podcast hosted by Unknown Host, with 50 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Unknown Host hosts The Entrata Pod, a business show with 50 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

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  Episode #15

  Resident Priorities Report Unpacked

  Jun 25, 202632 minS3

  What do renters actually want in 2026? The answer may surprise you. In this episode of the Entrata Pod, we unpack the findings from Entrata’s latest Resident Priorities Report , based on responses from more than 2,000 U.S. renters . Entrata President Chase Harrington and Industry Principal Virginia Love break down the trends shaping today’s rental market and what property management teams need to know to attract, retain, and better serve residents. From affordability and lease renewals to communication preferences and resident rewards, this conversation explores how shifting renter expectations are redefining the resident experience—and what multifamily operators can do to stay ahead. In this episode, you’ll learn: What factors have the biggest influence on rental decisions in 2026 How rent increases affect resident retention and lease renewals Why convenience is becoming more valuable than luxury amenities What residents expect from property communication and customer service How resident rewards and loyalty programs can strengthen engagement and retention Whether you’re a property manager, multifamily owner, regional manager, marketing professional, or operations leader, this episode offers actionable insights to help you improve the resident experience and drive stronger leasing and renewal performance.

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  The Entrata Pod

  Resident Communication That Connects

  Jun 22, 202620 min

  Resident communication is about more than sending messages—it’s about building trust, creating connections, and delivering an exceptional resident experience at every touchpoint. In this episode of The Entrata Pod, Product Marketing Manager Andre Alves sits down with Director of Growth DeAysia Douglas and Growth Marketing Manager Aleigh McNeill to discuss how multifamily teams can combine effective digital communication with meaningful in-person interactions to strengthen resident relationships, improve engagement, and drive long-term satisfaction. From email best practices and resident messaging strategies to community events and automation, the conversation explores practical ways property teams can create more connected communities without sacrificing efficiency. Tune in to learn: • Why responsiveness and clarity matter more than crafting the “perfect” message • How to use email, text, and digital communication to build resident trust • Common misconceptions about automation—and how to make it feel more human • Simple resident events and engagement tactics that foster stronger communities • How technology can enhance resident relationships instead of replacing them Whether you’re a property manager, marketer, or multifamily operator, this episode offers actionable insights to help you create better resident experiences and stronger communities.

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  Episode #13

  Building Momentum in Multifamily Marketing

  May 21, 202624 minS3

  Multifamily marketing teams are being asked to do more than ever — drive occupancy, improve renter engagement, support onsite teams, and deliver measurable leasing results with tighter budgets and fewer resources. So what’s actually helping marketing teams build momentum in today’s market? In this episode of The Entrata Pod , Entrata’s Eileen Cook and Hannah-Marie Evans break down the biggest challenges facing multifamily marketing and leasing teams today, from disconnected data and inconsistent follow-up to rising renter expectations and operational burnout. They share how leading property management teams are using renter insights, automation, and better visibility into the customer journey to improve marketing performance, streamline follow-up, and create stronger leasing outcomes. The conversation also explores where marketing strategies commonly break down, how onsite and marketing teams can stay aligned, and what operators can do to create more efficient, high-performing renter experiences. If you’re focused on multifamily marketing, leasing strategy, renter engagement, property management operations, or marketing automation, this episode is packed with practical insights you can apply immediately.

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  Episode #12

  The Utility Scorecard Every Operator Needs

  May 14, 202622 minS3

  Utilities should make operations easier — but for many multifamily teams, utility billing and management create more headaches than value. In this episode of The Entrata Pod , Harrison Vaughn, Product Marketing Manager at Entrata, sits down with Senior Industry Principal Gerry Crooks to break down what property operators should actually look for in a utility partner — and the costly mistakes that happen when they don’t. From compliance risks and billing accuracy to transition pitfalls and month-end close challenges, they unpack the biggest red flags operators need to watch for and the questions every team should ask before signing with a vendor. The conversation covers the five must-haves in a utility partner, how to avoid common billing and compliance issues, what operational excellence really looks like at month-end close, and a practical utility partner scorecard operators can use during their next RFP or vendor review. If your utility process feels more complicated than it should, this episode is for you.

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  Episode #11

  The Value Shift in Multifamily

  May 4, 202642 minS3

  Renter expectations are shifting—and “value” means something very different than it did just a few years ago. In this episode of The Entrata Pod , Product Marketing Manager Eileen Cook joins Industry Principal Virginia Love to unpack how today’s renters are redefining value, what drives trust, and how those shifts are reshaping the leasing experience from first search to signed lease. They dig into what’s replacing price-first messaging, how tour and tech expectations have evolved, and why consistency and transparency matter more than ever. Plus, they explore the growing influence of Gen Z—both as renters and onsite teams—and the emerging challenges operators can’t ignore, from fraud to social media reputation to skepticism around AI. If you’re thinking about how to meet modern renter expectations (and stay ahead of them), this conversation is for you.

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