The Future of Commerce Podcast

Customers today aren’t just buying products and services - they’re buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more.

The Future of Commerce Podcast is a technology podcast hosted by FoC, with 213 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

FoC hosts The Future of Commerce Podcast, a technology show with 213 episodes published.

Our AI reads these to draft pitches. Use them as grounding for a pitch that cites a real guest and a specific topic.

• 

  Episode #224

  No AI without data: Why digital success starts with the basics

  Sep 26, 202514 minS0

  <p>Recommendation engines, dynamic pricing, conversational CX—AI can unlock them all. But without trustworthy, unified data, AI simply amplifies bad patterns. Inspired by No AI without data: Why digital success starts with the basics, this episode separates signal from noise: the trillion-dollar cost of poor data quality, why “garbage in, garbage out” still rules, and the concrete steps leaders are taking to fix foundations before scaling AI.</p><p>What You’ll Learn in This Episode:</p><p>Why AI Fails (and How Data Breaks It)</p>The “data goldmine” myth: lots of data ≠ useful dataHidden data factory: the staggering pro...

  Listen
• 

  Episode #223

  U.S. home sales decline: How companies can offset the ripple effect

  Sep 26, 202517 minS0

  <p>Existing home sales don’t count as new GDP output, but they trigger a burst of spending that powers dozens of industries. When sales sink, that “turnover multiplier” fades—hitting retailers, manufacturers, and last-mile logistics fast. This episode, inspired by U.S. home sales decline: How companies can offset the ripple effect, connects the macro dots (7% mortgage rates, rate-lock, inventory scarcity) to the micro results (weaker durable-goods demand, slower last-mile, cautious consumers).</p><p>We highlight four strategies leaders are deploying to offset the drag—from IKEA x Best Buy pop-ups to Pro-segment plays, international expansion, AI shopping-agent readiness, and granul...

  Listen
• 

  Episode #222

  GenAI is reshaping CX, but only for organizations ready to reinvent themselves

  Aug 29, 202520 minS0

  <p>Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s how organizations adapt. Inspired by GenAI is reshaping CX, but only for organizations ready to reinvent themselves, this episode unpacks the organizational shifts required to truly harness AI’s potential.</p><p>We highlight the reinvention imperative: why sustainable CX gains demand new processes, redefined team roles, and flexible technology stacks. From orchestrating customer interactions to hyper-personalizing journeys, we explore the top 11 GenAI use cases already deployed in contact centers, sales, and marketing—and the measurable results they’re de...

  Listen
• 

  Episode #221

  How to power personalized, AI-driven customer experiences for modern shoppers

  Aug 29, 202518 minS0

  <p>The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven customer experiences for digital shopping, this episode unpacks how generative AI is closing the “experience gap” by transforming static commerce into fluid, intelligent journeys.</p><p>We’ll explore how composable commerce, SAP Commerce Cloud, and endorsed partners like Coveo enable businesses to deliver real-time personalization, conversational product guidance, and seamless integration across channels. Case studies from Blackwoods, Nespresso Oceania, and Xero show how AI search and discovery translate into measurable gains in adoption, conversions, and customer satisfaction.</p><p>What Y...

  Listen
• 

  Episode #220

  ERP for pulp and paper industry: Continuous optimization for process excellence

  Aug 15, 202516 minS0

  <p>Once seen as a resource-intensive, slow-moving sector, the pulp and paper industry is now at the forefront of sustainability, digital transformation, and profitability. In this episode, we examine how mills are embracing advanced biotechnology, AI, and ERP process transparency to reduce waste, diversify products, and gain competitive advantages.</p><p>We dig into real-world innovations—from turning black liquor into biocomposites and bioethanol to deploying SAP Signavio for process mining—and how these technologies are helping companies meet aggressive environmental targets while boosting their bottom line. Learn why eliminating “process debt” in ERP systems is the hidden lever for enabling...

  Listen

Recent guests on The Future of Commerce Podcast. Study who booked and why before you pitch.

Based on semantic analysis of episode topics and host coverage, this show is a strong guest fit for executives in:

Industry fit is computed by PitchCentric using vector embeddings of the show's episode catalog.