The Future of CX

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CXThe podcast is for everyone working or planning to work in the customer support/CS/CX industry.

The Future of CX is a technology podcast hosted by Quack AI, with 18 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Quack AI hosts The Future of CX, a technology show with 18 episodes published.

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  The Future of CX

  Episode 16: Creators at the Core - How Artlist Reinvents Customer Support (Hayley Johnson)

  Jul 22, 202537 minS0

  <p>What does it take to build a support team that’s not just answering tickets, but actually shaping the future of customer experience? </p><p>In this episode, Hayley Johnson (Head of Customer Success at Artlist) joins Nadav and Doron to share her playbook for turning support into a strategic powerhouse - where empathy, initiative, and smart use of AI are the new must-haves. </p><p>Along the way, you’ll hear how the concept of "Customer Experts" is emerging as the next evolution for support professionals ready to make a bigger impact.</p><p><br /></p><p>Main Ques...

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  The Future of CX

  Episode 16: How to Elevate Your Super Users Into Support Champions?

  Jul 8, 202539 minS0

  <p>What if your most vocal critics could become your best support agents? 🚀</p><p><br></p><p>Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users directly from their community. Spoiler: those people complaining in your Facebook groups might be your next hire.</p><p><br></p><p>This episode answers:</p>Why product expertise beats support experience for complex productsHow "too much" customer familiarity can hurt your support qualityThe counterintuitive recruiting strategy that's revolutionizing CX teamsWhere AI fits in a human-centered support approach<p>Ready to flip the tra...

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  The Future of CX

  Episode 15: Amplifying the Customer’s Voice (Gil Perlman, Head of Customer Experience @ Riverside.fm)

  Apr 9, 202537 minS0

  <p>Is your organization truly listening to customers, or is their feedback disappearing into a black hole?</p><p>In today's episode, hosts Nadav Kemper (CEO, Quack) and CX expert Doron Pryluk welcome Gil Perlman, Head of Customer Experience at Riverside.fm, for a candid conversation about making customer feedback truly impactful in today's support landscape.</p><p><br></p><p>🚀 Key insights you'll gain:</p><p>Why resolution time trumps response time as the only metric that truly matters</p><p>How to transform your most vocal critics into powerful brand advocates</p><p>A proven framework for making cus...

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  The Future of CX

  Episode 14: Making Customer Support a Dream Job - The Monday.com Way

  Mar 26, 202545 minS0

  <p>Join us for a captivating episode of The Future of CX, hosted by Nadav Kemper, CEO of Quack, and Doron Pryluk, seasoned CX executive. In this insightful conversation, Natalie Margolin, VP of Customer Support at Monday.com, reveals the game-changing strategies transforming customer support into one of the most rewarding jobs at one of the world’s most innovative companies.</p><p><br></p><p>Dive into engaging insights and practical takeaways on the following critical questions:</p><p><br></p><p>How monday.com is using AI to focus less on “Customer Support” and more “Customer Experience"?Natalie clarifie...

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  The Future of CX

  Episode 13: Can Support Leaders Trust AI? Bridging the Confidence Gap with Yoni Voronov

  Mar 5, 202536 minS0

  <p>Are customer support leaders really ready to trust AI to handle their most critical tasks? </p><p>In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit down with Executive Customer Success Advisor, Yoni Voronov, to dig deep into the challenges, misconceptions, and potential of AI as a trusted support partner.</p><p><br></p><p>🚀 **Key takeaways you'll gain from this episode:** </p><p>- A fresh perspective on why support teams place uniquely high expectations on AI. </p><p>- Actionable insights on how to nurture trust and gradually close the con...

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