The Future of Hospitality

In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."

The Future of Hospitality is a society podcast hosted by Shaping tomorrow by understanding today, with 130 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Shaping tomorrow by understanding today hosts The Future of Hospitality, a society show with 130 episodes published.

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  The Future of Hospitality

  Sleep as a KPI: what hotels get wrong about guest recovery

  Aug 20, 202658 min

  Sleep is the one thing every guest will do in your hotel, yet almost no one measures it. In the second Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom talks again with Jeremy McCarthy of Leisure Alchemy, wellness strategist Javier Suarez, and Keith Dickey of Umind about whether sleep should be a KPI. They dig into the first night effect, what poor sleep does to the brain, and why the biggest wins come from not interfering with sleep, preparing guests before they arrive, and training every department to understand recovery. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

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  The Future of Hospitality

  Responding to adversity: resilience, leadership, and purpose

  Aug 19, 202633 min

  You are already resilient; you just have to decide to act on it. Mohamed Massaquoi built his identity as an NFL wide receiver, then lost his hand in a 2017 accident and had to rebuild from the ground up. In this conversation he shares how he moved through the adversity in stages, redirected his competitive fire into leadership and speaking, and learned from a championship-winning high school coach and turbulent years in Cleveland what it really takes to lead people well. His message for anyone in the middle of something hard: if you live through it, there is an opportunity for an amazing life. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

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  The Future of Hospitality

  From 1.7 to 4 million EBITDA | Capital Hospitality Europe

  Jul 21, 202641 min

  The best asset in that portfolio was the one nobody was watching. Pierre-Louis Bellanger and Maxime des Monstiers of Capital Hospitality Europe take Luc Boschmans through the full cycle of La Perouse, a nineteen thirties boutique hotel above the Baie des Anges in Nice. The institutional owner was busy with its big boxes. It took seven letters of intent, in the middle of COVID, before they were granted exclusivity. Almost every call after that went against the instinct of the market. Rooms came out instead of going in, 56 down to 53. An F&B outlet was added instead of closed. The refurbishment ran seven months while building costs rose 30 percent, and the doors opened two days before the Monaco Grand Prix. What followed: a four star beating five stars on revenue per available room, and EBITDA that moved from roughly 1.5 to 1.7 million at acquisition to close to 4 million at the sale. The part most owners skip is how they timed that exit, and what they deliberately left on the table for the buyer. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

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  The Future of Hospitality

  Maximising hotel value over the holding period

  Jul 20, 202646 min

  A hotel is an investment first, and someone has to protect its value for twenty years. Rastko Djordjevic, Managing Director of JLL Asset Management EMEA, joins Luc Boschmans to explain what hotel asset management really is: maximising an asset's value across the whole holding period, not running the day to day. He separates owner, operator, and advisor, then shows the work through real cases, a renovation phased to the Olympics that lifted suite ADR by more than 40 percent, a hotel taken standalone during COVID, and how he matches a general manager to the moment a property is in. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

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  The Future of Hospitality

  Reposition with the exit in mind

  Jul 16, 202634 min

  The fastest repositioning plans are built around the exit from day one. Learn how a five-year hold, direct operations, and a deliberate no-brand decision turned a Barcelona hotel into a leisure-led asset. In this episode Luc Boschmans interviews Emmanuel Dissez, head of asset management for Schroders Hotels, and Dario Filippone, one of the asset managers at Schroders Capital who has overseen the Grand Hotel Central in Barcelona since 2021. - Build value against a defined hold period so the five-year story becomes a sale - Keep optionality by not attaching a global brand, the flexibility the next owner pays for - Take a hotel to direct operations to gain control over the repositioning - Read the operation, not just the P&L, because the numbers are always late Emmanuel and Dario share how they moved RGI from 64 to 108 and brought the hotel to market with the exit in mind. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

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