The Global Xperience

Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to date with critical information to enhance your business from the inside out.

The Global Xperience is a business podcast hosted by Bryce Cressy, with 19 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Bryce Cressy hosts The Global Xperience, a business show with 19 episodes published.

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  The Global Xperience

  Women's Day Special | Work It 'Til You Make It | Katalina Dawson

  Mar 25, 202618 minS0

  <p>“Don’t fake it ‘til you make it. Work it ‘til you make it.” <br /> <br />We close our Global Xperience Women’s Month series with Katalina Dawson, EVP at Branding Arc and Board Member of Women of Debt Relief. <br /> <br />Her journey reflects modern leadership - adaptive, resilient, and built on real experience. <br /> <br />In this episode: <br />• How she addressed bias early in her career and established credibility <br />• A failed project that built lasting confidence <br />• The role of mentorship in accelerating growth <br />• How Women of Debt Relief is creating industry support networks <br /> <br />Timestamps: <br />0...

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  Episode #3

  Women's Day Special | Stepping Into The Unknown | Rebecca Howat

  Mar 18, 202616 minS3

  <p>“Comparison is the thief of joy. Benchmark yourself against your own goals.” </p><p></p><p>This week, we sit down with Rebecca Howat, Chief Operating Officer at Charles Tyrwhitt, on what it looks like to grow beyond your job title, and why the next step often comes before you feel fully prepared. </p><p></p><p>In this episode: </p>The “100% vs 60%” application insight, and what it means in real life Why Rebecca took on Warehouse Operations with zero prior experience How her leadership style evolved into building collective team success The importance of non-negotiables, and the confidence to say “no” <p...

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  The Global Xperience

  Women's Day Special | Scaling with Purpose | Heather Shoemaker

  Mar 11, 202618 minS0

  <p>In Part 2 of our Global Xperience Women’s Month series, we speak with Heather Shoemaker, CEO and Founder of Language.io. <br /> <br />Heather shares insights from more than twenty years in technology and entrepreneurship. She discusses the moment every founder eventually faces: deciding whether to remain fully independent or raise capital to accelerate growth. <br /> <br />Her experience highlights the leadership challenges behind scaling a company while maintaining purpose, values, and personal resilience. <br /> <br />In this episode: <br />• Why Heather left corporate technology to build her own company <br />• The decision between organic growth and venture capital <br />• Maintain...

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  Episode #1

  Women's Day Special | Empowering Women in Tech | Wanda Mills

  Mar 4, 202618 minS3

  <p>Summary:</p><p>In this conversation, Wanda Mills shares her inspiring journey from a chat agent to a senior director, emphasizing the importance of knowledge, confidence, and mentorship in achieving career success. She reflects on her evolving leadership style, the significance of community, and her desire to empower the next generation of women in the workforce.</p><p></p><p>Key Takeaways:</p>Wanda's journey began as a chat agent and evolved into senior leadership roles.Knowledge is a key driver of confidence and career advancement.Mentorship from women has been crucial in Wanda's career.Leadership styles can evolve...

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  Episode #5

  From Tickets To Relationships | Mikkel Andreassen | Dixa

  Feb 25, 202633 minS2

  <p>Summary:</p><p>In this episode of The Global Xperience, Bryce Cressy sits down with Mikkel Andreassen, Director of Solutions & CX Advisory at Dixa, to explore the shift from ticket-based customer service to conversation-led, relationship-driven CX. Mikkel shares his journey from agent to BPO leader to software provider, and how that “other side of the fence” perspective reshaped his understanding of service technology.</p><p>The conversation dives into Dixa's philosophy of “customer friendship” — building platforms around the user, not the ticket ID — and why omnichannel context is critical to loyalty and CSAT. They unpack the architectural differences between legacy syste...

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