
The GrowthPro Edge
Turn Visits Into Loyalty | The GrowthPro Edge
What if the customers already coming through your doors are your biggest untapped opportunity for growth? In this episode of The GrowthPro Edge, Denise Killian talks with Brett Sheridan of ROLLER about the latest Pulse Report findings on customer loyalty, membership programs, and the rapidly changing role of AI in how guests discover and book attractions. Brett brings more than 30 years of operations experience to the conversation and shares what ROLLER is seeing from attraction operators and guests around the world. One finding stands out: 41% of regular guests still don't have a membership or loyalty status , creating a significant opportunity for businesses to turn occasional and repeat visitors into more loyal customers. Denise and Brett dig into what makes a loyalty or membership program work, why simpler programs are often better, and how operators can use value, frequency, exclusivity, and smart incentives to encourage guests to visit and spend more. They also explore how AI is changing customer discovery. Search is no longer just about traditional SEO. AI tools and large language models are pulling information from websites, reviews, directories, and other sources, making your entire online presence increasingly important. What You'll Learn • Why 41% of regular guests still don't have a membership or loyalty status • How to build simple loyalty programs that drive frequency and spending • Why unlimited-visit memberships may be more attractive than points-based programs • How season passes and monthly payment options can make memberships more accessible • Ways to create value and encourage additional in-venue spending • Why operators should avoid overcomplicating loyalty programs • How AI and large language models are changing attraction discovery • Why the human touch may become even more valuable as technology advances Get the ROLLER 2026 Pulse Report: Roller Report Listen, watch, and subscribe to The GrowthPro Edge : https://thegrowthprogroup.com/the-growthpro-edge-podcast/ Find your next edge at TheGrowthProGroup.com






