The Hidden Edge

<p>Most organizations think they understand how work gets done until they try to transform it.</p><p>In the first episode of The Hidden Edge, Anuj Nanda and Darron Dickinson discuss why transformation efforts, integrations, and AI pilots often fail when leaders rely only on org charts, SOPs, system diagrams, and executive-level process maps. They explore the hidden layer of work inside financial institutions and operating companies: the informal decisions, exceptions, handoffs, spreadsheets, workarounds, and tribal knowledge that rarely appear in official documentation.</p><p>The episode explains why AI can amplify both good and broken processes, why pilots...