The High Performing Dental Team

Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my life’s work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Let’s get started!

The High Performing Dental Team is a education podcast hosted by Dayna Johnson, with 220 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Dayna Johnson hosts The High Performing Dental Team, a education show with 220 episodes published.

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  The High Performing Dental Team

  #220 Before You Switch Dental Software, Fix This First

  Aug 17, 202616 min

  Is Your Dentrix Software Really the Problem, or Do Your Systems Need a Cleanup? Thinking about switching from Dentrix Core to Dentrix Ascend because your software feels messy, outdated, or overloaded with bad data? Before you make the leap, there’s an important question to ask: Will changing dental software actually solve the problem? In this episode of the High Performing Dental Team Podcast, Dayna Johnson shares a conversation with a dentist who was considering leaving Dentrix Core after 28 years because of messy patient ledgers, duplicate insurance plans, excessive adjustment types, and years of accumulated data. While Dentrix Ascend could provide a clean slate, Dayna explains why switching dental practice management software without fixing the underlying workflows and team habits could eventually recreate the exact same problems. Whether you stay with Dentrix Core, move to Dentrix Ascend, or consider another dental practice management system, the real goal is to build better systems, stronger SOPs, cleaner data, and consistent team workflows. ✅ Key Takeaways Don’t switch dental software just to get a clean slate. First identify what is actually creating the problems in your current system. Your workflows matter more than the software. Duplicate insurance plans, inaccurate ledgers, unnecessary adjustment types, and other data problems often come from inconsistent processes. Clean up patient ledger allocations daily. Correct allocations help ensure payments are applied to the appropriate patient and provider in Dentrix Core. Create clear rules for adding insurance plans. Dayna recommends searching by group number, group plan name, and employer before creating a new insurance plan. Limit security rights. Not every dental team member needs permission to add providers, insurance plans, payment types, billing types, or adjustment types. Build standard operating procedures before changing software. Without consistent SOPs, the same problems can follow your practice into a new system. Create recurring Dentrix cleanup workflows. Maintaining clean practice data should be an ongoing process, not a once-a-year project. Optimize the software you already have. Before investing the time and money into a software conversion, determine whether better training and systems could solve your current challenges. Who This Episode Is For This episode is especially helpful for: Dentists and dental practice owners Dental office managers Dentrix Core users Practices considering Dentrix Ascend Dental teams considering a practice management software conversion Insurance and billing coordinators Dental practices struggling with messy patient ledgers Teams dealing with duplicate insurance plans or inconsistent Dentrix data Anyone responsible for dental practice management systems, workflows, SOPs, or team training Get More Dentrix Tips & Resources Want to clean up your Dentrix workflows and create systems your entire dental team can follow? Download the Novonee app and visit the Toolbox for free Dentrix tip sheets, including resources for ledger allocations and team onboarding. Dayna specifically recommends these resources for practices working to improve their Dentrix systems. Learn more: www.novonee.com Want personalized help optimizing your systems and software? Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call

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  The High Performing Dental Team

  #219 The 3 AI Tools Every Dental Practice Should Be Using Right Now with Dr. Kathryn Alderman author of "The AI Advantage"

  Aug 10, 202637 min

  AI is changing what it means to run a high-performing dental practice, but adding more technology without the right strategy can create more problems than it solves. In this episode of the High Performing Dental Team Podcast, Dayna Johnson sits down with Dr. Kathryn Alderman, a practicing dentist, multi-location founder, healthcare entrepreneur, and AI strategist, to discuss how dental practices can use artificial intelligence to improve efficiency without losing the human connection. Dr. Alderman shares practical ways dental teams can use AI for case acceptance, insurance verification, revenue cycle management, patient communication, business analysis, and front office workflows. Just as importantly, she explains why successful AI implementation requires strong systems, team training, thoughtful change management, and humans working alongside technology. Buy Dr. Kathryn Alderman's Book: AI Advantage: https://www.amazon.com/AI-Advantage-Transforming-Practice-Dentistry/dp/B0FT8T8ZWG ✅ Key Takeaways Discover the three AI solutions Dr. Alderman believes can have an immediate impact on dental practices: AI diagnostics, insurance and revenue cycle automation, and AI receptionists. Learn how AI diagnostics can help patients better understand treatment recommendations and support stronger case acceptance. Explore how AI can reduce time spent on repetitive insurance verification and administrative tasks. Understand how AI receptionists can help capture missed and after-hours calls without replacing the human relationships patients value. Learn why your AI tools should integrate with your dental practice management software instead of creating multiple disconnected platforms. Discover important questions to consider before giving an AI solution access to patient information. Learn why Dr. Alderman recommends focusing on one problem, one AI solution, and one successful implementation at a time. Discover how change management, education, training, and consistent follow-up can improve technology adoption. Who This Episode Is For ❓ Frequently Asked Questions How can AI be used in a dental practice? AI can support dental practices with clinical diagnostics, case acceptance, insurance verification, revenue cycle management, phone communication, business analysis, patient communication, and other repetitive administrative workflows. Will AI replace dental team members? The focus of this conversation is not replacing people. Dr. Alderman emphasizes a human-in-the-loop approach, where AI handles or supports appropriate tasks while team members continue providing the communication, judgment, and personal connection patients need. ️ About Dr. Kathryn Alderman Dr. Kathryn Alderman is a practicing dentist, multi-location founder, healthcare entrepreneur, and AI strategist with more than 20 years of experience in dentistry and business strategy. Her background combines clinical dentistry, business, technology, and specialized education in building AI solutions. Her approach to AI is simple: technology should support your team, solve real problems, and help your practice perform better, not add more complexity. Ready to Optimize Your Dental Practice? Want help identifying gaps in your systems, software, and dental practice workflows? Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call Learn more and access dental practice management resources: www.novonee.com If this episode was helpful, subscribe to the High Performing Dental Team channel, leave a comment, and share it with your dentist, office manager, or dental colleagues who are trying to figure out where AI fits into their practice.

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  The High Performing Dental Team

  #218 Interview with Richard May with Mango Voice: Why Dental Practices Are Still Missing 35% of Their Calls

  Aug 3, 202637 min

  Richard May is the Vice President of Business Development at Mango Voice, where he focuses on helping dental practices improve communication through cloud-based phone systems, AI-powered workflows, and secure practice management integrations. Richard works closely with dental teams across the country to simplify patient communication while enhancing efficiency and the overall patient experience. Learn more about Mango Voice: https://www.mangovoice.com What if every phone call to your dental practice could instantly identify the patient, summarize the conversation, and document it in Dentrix automatically? That's no longer the future. It's happening today. In this episode, Dayna Johnson sits down with Richard May, VP of Business Development at Mango Voice, to explore how AI is transforming dental practice communication. They discuss the newest Dentrix and Dentrix Ascend integration, AI-powered phone call summaries, verbal skills coaching, and why choosing secure, authorized technology is essential for protecting patient data and improving practice efficiency. Whether you're evaluating a new phone system, looking to improve team training, or exploring AI for your dental practice, this conversation will help you understand what's possible today and what's coming next. ✅ Key Takeaways Learn how Mango Voice integrates directly with Dentrix and Dentrix Ascend using an approved API. Discover how AI-generated phone summaries automatically document conversations in the Dentrix Office Journal. Understand how screen pop technology improves the patient experience before the phone is even answered. Learn why standardized call notes improve communication across in-office and remote teams. Explore AI-powered verbal skills coaching that helps team members practice real patient conversations in a stress-free environment. Find out how sentiment analysis and call scoring can improve customer service and team performance. Understand why secure, authorized software integrations are critical for protecting patient data. Get a realistic look at the future of AI receptionists, after-hours call handling, and practice automation. Who This Is For This episode is perfect for: Dentists and practice owners Office managers Front office coordinators Dentrix and Dentrix Ascend users Dental teams evaluating phone systems Practices exploring AI and workflow automation Anyone looking to improve patient communication and team efficiency ❓ Frequently Asked Questions Q: What does Mango Voice integrate with? Mango Voice offers a direct, authorized integration with Dentrix and Dentrix Ascend, allowing patient information, call summaries, and Office Journal notes to flow seamlessly into your practice management software. Q: How can AI improve phone training for dental teams? AI-powered verbal skills coaching allows team members to practice real-world patient conversations, receive immediate feedback, and build confidence without traditional role-playing. Q: Why is an authorized Dentrix integration important? Authorized integrations help protect patient data, reduce duplicate data entry, improve workflow efficiency, and ensure your software follows security and compliance best practices. Learn more about Mango Voice: https://www.mangovoice.com Want Help Choosing the Right Technology for Your Practice? Dayna carefully evaluates every software recommendation based on workflow efficiency, data security, and real-world results for dental practices. Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call Learn more and access free Dentrix resources: https://www.novonee.com #DentalTechnology #DentalAI #MangoVoice #DentalWorkflows #PatientCommunication If you enjoyed this conversation, subscribe to the channel, leave a review, and share this episode with your office manager, front desk team, or study club. The right technology can save your team time while creating a better experience for every patient.

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  The High Performing Dental Team

  #217 Fall Clean up - Inactivating providers and team members

  Jul 27, 202620 min

  In case you missed it, this week's podcast is a replay from last year. I chose to bring this episode back because the guidance is still incredibly valuable. Keeping your Dentrix database clean is one of those maintenance tasks that never goes out of style, and if your practice has experienced staffing changes recently, this is the perfect time for a refresher. Is your Dentrix database cluttered with inactive providers and former team members? A simple cleanup can improve reporting, streamline scheduling, and keep your practice running more efficiently. In this episode, Dayna Johnson kicks off her Dentrix Fall Cleanup Series by walking through the correct way to inactivate providers and team members without affecting your historical data. Learn what really happens behind the scenes in Dentrix, what changes to expect, and how to confidently clean up your database while preserving accurate production, accounts receivable, and reporting. If you've been putting off this maintenance because you're worried about changing historical records, this episode will give you the confidence to tackle it the right way. ✅ Key Takeaways Learn why it's important to inactivate former providers and team members in Dentrix. Understand what information does and does not change when you inactivate a provider. Discover why Dentrix requires a replacement provider or team member during the process. See how future appointments, treatment plans, and reminders are reassigned automatically. Learn why historical production, payments, clinical notes, and completed procedures remain unchanged. Understand how primary providers (Provider 1) and preferred hygienists (Provider 2) affect reports and patient records. Find out why inactive providers may still appear on Provider A/R reports. Learn the additional steps required before inactivating a team member in Dentrix. Keep your database organized without compromising historical reporting. Who This Is For This episode is perfect for: Dentists and practice owners Office managers Practice administrators Dentrix users Scheduling coordinators Financial coordinators Dental teams preparing for ownership changes, staffing transitions, or database cleanup ❓ Frequently Asked Questions Q: Will inactivating a provider change historical production or reports? No. Inactivating a provider does not change historical production, payments, adjustments, clinical notes, or completed procedures. It primarily affects future appointments, treatment plans, and other active items. Q: Why does Dentrix require a replacement provider? Dentrix needs a replacement so future appointments, treatment-planned procedures, patient assignments, and reminders continue functioning correctly after the original provider is inactivated. Q: Can I inactivate team members the same way as providers? Yes, but there is one important difference. All users must be logged out of Dentrix before a team member can be inactivated. Ready to Optimize Your Dentrix Database? Keeping your Dentrix database clean is one of the easiest ways to improve reporting accuracy and simplify daily workflows. Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call Learn more and access free Dentrix resources: https://www.novonee.com Hashtags #Dentrix #DentrixTips #DentalPracticeManagement #DentalOffice #PracticeManagement #DentalWorkflows #OfficeManager #DentalTeam If this episode helped you better understand Dentrix provider cleanup, subscribe to the channel, leave a review, and share it with another dental office manager or practice owner who could benefit from a cleaner, more organized database.

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  The High Performing Dental Team

  #216 Interview with Linda Harvey: How to Safeguard Patient Privacy While Staying Ahead of HIPAA Changes

  Jul 20, 202628 min

  Think your dental practice is HIPAA compliant? One small oversight could put your patient privacy—and your practice—at risk. In this episode, Dayna Johnson sits down with compliance expert Linda Harvey to discuss the latest HIPAA updates, patient privacy best practices, and practical compliance strategies every dental practice should know. From managing patient disclosures to handling 18-year-old patients, updating your Notice of Privacy Practices, and protecting sensitive patient information, this conversation is packed with actionable guidance for today's dental teams. If you're a dentist, office manager, or team member responsible for patient communication and compliance, this episode will help you navigate today's evolving HIPAA requirements with greater confidence. ✅ Key Takeaways Learn what changed in the latest HIPAA requirements and why your practice may need to update its Notice of Privacy Practices. Understand how to properly document patient acknowledgements and maintain HIPAA records. Discover best practices for handling privacy requests from spouses and family members. Learn why every patient turning 18 years old should complete new HIPAA authorization forms. Add HIPAA and compliance reminders to your morning huddle or monthly team meetings. Understand how substance use disorder (SUD) privacy rules impact dental practices. Learn where your HIPAA Notice should appear on your website for better compliance. Create a stronger culture of compliance through consistent team education and communication. Who This Is For This episode is perfect for: Dentists and practice owners Dental office managers Front office and administrative teams Compliance coordinators Dentrix users Dental consultants Any dental practice looking to strengthen HIPAA compliance and patient privacy procedures ❓ Frequently Asked Questions Q: Does every dental practice need to update its HIPAA Notice of Privacy Practices? Yes. When there are substantive changes to HIPAA regulations, practices should update their Notice of Privacy Practices and provide the revised version to patients. Q: What happens when a patient turns 18? Once patients become legal adults, they should sign their own HIPAA authorization forms and identify who the practice may communicate with regarding their care and financial information. Q: Where should a HIPAA Notice of Privacy Practices be posted? In addition to displaying it in your office, your website should make the Notice of Privacy Practices easy to find—ideally within the main navigation or new patient section rather than buried in the footer. ️ About Our Guest Linda Harvey is a veteran risk manager and strategic advisor to dental practices, group practices, and DSO's who want to anticipate risk, navigate emerging threats, and elevate their compliance expertise. Learn more about Linda and the Dental Compliance Institute: https://www.dentalcomplianceinstitute.com Want Help Optimizing Your Dental Systems and Compliance Workflows? If you'd like help implementing stronger systems, improving your Dentrix workflows, or updating patient communication processes, I'd love to help. Book a discovery call with Dayna: https://calendly.com/dayna-johnson/discovery-call Learn more and access free resources: https://www.novonee.com #HIPAACompliance #Dentrix #DentalPracticeManagement #DentalOffice #PatientPrivacy #DentalCompliance #DentalTeam #DentalWorkflows If you found this episode helpful, subscribe to the channel, leave a review, and share it with your team so together we can build safer, more efficient dental practices.

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