
The Higher Ed Marketer
Summer Rewind : Launching a Brand New Website While Being New To Higher Education
Encore Episode: Originally Aired March 2026 ___ What happens when a university website becomes a cluttered “junk drawer” instead of a clear, welcoming first impression? Paul Garner , Executive Director of Marketing and Communications at Western Carolina University , shares how his team transformed a confusing, overloaded website into a true digital front door that reflects the student experience and institutional story. This conversation unpacks how thoughtful leadership, trust, and alignment can turn a fragmented digital presence into something purposeful, intuitive, and mission-driven. ___ What We Cover in This Episode Why “attention is king” in modern higher ed marketing Lessons from transitioning into higher ed from the private sector Building trust across campus before launching major initiatives Navigating website redesigns as change management, not just tech projects How to align stakeholders around a student-first digital experience ___ Episode Highlights 02:03 – Transitioning into higher ed and culture shock 07:20 – Building trust through presence and authenticity 10:06 – Why the website redesign was necessary 12:00 – The real challenge, people not technology 13:30 – Creating buy-in across campus stakeholders 15:35 – Moving to a student-first website strategy 22:00 – Leadership growth during major transitions 24:30 – Post-launch challenges and holding the line ___ The Higher Ed Marketer Podcast is powered by Caylor Solutions —your go-to partner for higher ed mission-fit marketing strategies, enrollment, AI expertise, and branding needs. ___ To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website , or search for The Higher Ed Marketer in your favorite podcast player. The Higher Ed Marketer Podcast is proud to be a part of The Higher Ed Marketer Podcast Network . Hosted on Ausha. See ausha.co/privacy-policy for more information.






