The Insurindex Podcast

Welcome to The Insurindex Podcast: Exploring the power of branding in specialty (re)insurance. In today’s competitive specialty (re)insurance market, the role of branding has never been more pivotal. That’s why we’re thrilled to introduce The Insurindex Podcast, a series dedicated to uncovering how branding is shaping the future of our industry. Whether you're a C-suite leader, marketing strategist, or industry practitioner, this series is your go-to resource for insights on how brand identity and innovative marketing strategies drive growth, differentiation, and success. Each episode will feature thought-provoking conversations with industry leaders and experts who delve into the trends, strategies, and success stories behind the market’s most effective branding initiatives. Together, we’ll explore how branding goes beyond logos and taglines to create value, build trust, and transform businesses in the ever-evolving insurance landscape. <br

The Insurindex Podcast is a business podcast hosted by Insurindex, with 10 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.

Insurindex hosts The Insurindex Podcast, a business show with 10 episodes published.

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  Episode #10

  Arch Insurance UK: Where Specialist Knowledge Meets Local Underwriting

  Mar 18, 202637 minS1

  <p>In this episode of The Insurindex Podcast, host Ben Bolton, MD of Gracechurch, is joined by Mike Bottle, Managing Director of Arch Insurance UK, and Janice Mullin, Regional Manager South & Thames Valley.</p><p>The conversation explores how Arch has built a fast-growing UK regional insurance business by combining London Market underwriting expertise with strong local broker relationships.</p><p>Mike and Jan discuss the importance of accessibility, empowered underwriters and local trading in a market increasingly shaped by automation, digitalisation and AI. They also reflect on the role of claims, talent development and apprenticeships in building long-term trust...

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  Episode #9

  Efficiency by design: Ki is changing how the London Market works

  Feb 19, 202657 minS1

  <p>In this episode of The Insurindex Podcast, host Ben Bolton, MD of Gracechurch, is joined by Simon Doggett, Design and Product Lead at Ki Insurance, the world’s first fully digital follow-only syndicate at Lloyd’s. The conversation explores how design thinking, digital product development and algorithmic underwriting are reshaping the broker experience, and what the London Market must do to attract technology talent and remain competitive in the age of AI.</p>

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  Episode #8

  Beazley – How to build a brilliant insurance brand

  Jan 27, 202642 minS1

  <p>In this episode of The Insurindex Podcast, host Ben Bolton is joined by Georgina Peters-Venzano, Chief Marketing Officer at Beazley, to explore how one of the most distinctive brands in insurance has been built and sustained. The conversation examines brand authenticity, creativity in a conservative market, and why long-term brand thinking matters more than ever for growth, talent and trust in specialty insurance.</p>

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  Episode #7

  Claims at the cutting edge of strategy

  Jan 12, 202646 minS1

  <p>In this episode of The Insurindex Podcast, host Ben Bolton is joined by Henry Nelson, Chief Underwriting Officer – UK & MENA, and Zara Ismail, Global Head of Client & Broker Distribution – Claims at Liberty Specialty Markets. The discussion explores the central role of claims in today’s insurance value proposition, from pre-loss engagement and risk mitigation through to post-loss response and long-term partnership. Ben, Henry and Zara examine how evolving risks, technology and data are reshaping claims, why service and responsiveness are now essential, and how claims teams are increasingly influencing renewal, reputation and growth. The conversation also touches on talent, cultur...

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  Episode #6

  BIBA 25: Partnering to Deliver Value on Claims

  May 26, 202558 minS1

  <p>In this episode of The Insurindex Podcast, our host, Ben Bolton, sits down with Andrew Gibbons (‘the lad from Bolton’), Managing Director of Mason Owen Financial Services, ahead of the BIBA 2025 Conference where Andrew is chairing a discussion at the conference about partnering to deliver successful claims outcomes. Within the framework of the five key pillars that claims underpins, namely Trust, Reputation, Regulatory Impact, Consumer Scrutiny and Customer Value, the discussion highlights the positive improvements in claims service in recent years whilst also recognising that much more can be done to show the value of insurance through the claims lens...

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