
Episode #310
Oh no, I got my first bad Google review
When a client relationship goes sour, it goes VERY sour. I ended up with the one thing that scares every small business owner most: a negative Google review. However, what the reviewer meant for harm ended up helping my brand, and here's what happened. Timestamps 0:00 Introduction 1:40 The Importance of Keywords in Google Reviews 6:35 Handling Bad Reviews and Their Impact 8:55 My First Bad Google Review 12:13 My Reply to the Bad Google Review 16:11 The Role of Keywords in Review and Reply Interactions 21:19 Strategies for Managing Google Reviews






