
The Kind Leader
The CARES Framework: Relationships | Build trust before you need it.
Every hard conversation you'll ever have as a leader starts long before you open your mouth. It starts in the moments when nothing is wrong. In this third deep dive into the CARES Framework, Gino Degregori explores Relationships—the R in CARES—and why trust has to be built before the moment you need to rely on it. Because people don't give their best to a role. They give their best to a leader they trust. Gino compares trust to a savings account: you deposit into it slowly through consistent, genuine connection, but difficult conversations can require you to withdraw from it quickly. And too many leaders discover their account is empty at the exact moment they need it most. In this episode, Gino explores: Why accountability only works when the relationship is strong enough to hold it The three leadership patterns that can make your team stop trusting you Why every interaction with your team shouldn't have an ask attached Three simple ways to build genuine connection before you need something How remembering the small things shows people they've actually been heard Why strong relationships make difficult conversations easier to navigate This conversation goes far beyond getting to know your team better. It's about building the kind of trust that can hold when leadership gets difficult. Because you don't build trust in the moment you need it. You build it in all the moments you didn't. Resources Mentioned : The CARES Framework Toolkit: Explore all five elements of the CARES Framework and download the toolkit: https://www.thekindleaderpodcast.com/cares-framework/ The Kind Leader Newsletter: Subscribe for new episodes, leadership insights, and practical resources: https://www.thekindleaderpodcast.com/ Previous CARES Deep Dive - Accountability: The CARES Framework: Accountability | Hold the standard with care, not fear. Connect with The Kind Leader Podcast : Website: TheKindLeaderPodcast.com YouTube: Kind Leader Podcast Apple Podcasts: The Kind Leader Spotify: The Kind Leader Email: thekindleader@bravocg.com Chapters 00:00 Why Hard Conversations Begin Before You Have Them 00:29 Trust Is a Savings Account 01:05 Why Relationships Sit at the Center of CARES 02:12 People Give Their Best to Leaders They Trust 03:11 How Gino Built the Trust to Finally Step Back 07:33 The 3 Leadership Patterns That Quietly Erode Trust 10:23 3 Simple Ways to Build Genuine Connection 13:55 Relationships Are Seasons 16:25 Who on Your Team Knows You're in Their Corner?





