Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience. Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role of AI. We’ll also uncover real-life success stories, lessons learned, and practical tips to help businesses deliver outstanding customer experiences. If you’re a business owner, CX professional, or anyone who believes in the power of great customer interactions, this podcast is for you. Join us as we explore how to create loyal customers, build efficient support systems, and stay ahead in the digital age. Your success is our success—let’s chat!</
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80/100
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The LiveChat Factory Podcast is a business podcast hosted by Karen Levett, with 0 episodes on record and a Required Pod Score of 80. PitchCentric scores this show on Booking Probability, Listen Score, and live audience signals refreshed every 24 hours.
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Karen Levett hosts The LiveChat Factory Podcast, a business show with 0 episodes published.
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Episode #9
09 - People in Their 20s Are Changing the Rules of Retail
Dec 8, 202533 minS1
<p>Send us Fan Mail</p><p>In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instantly puts her off a brand, and why Gen Z and Millennials expect more from every purchase.</p><p>From impulse buys and online scams to emotional intelligence in customer service, Georgia gives us a refreshingly honest look at how people in their 20s shop, scroll, and spend.</p><p>We talk:</p>The rise of resale, vi...
08 - What Teenagers Really Think About Shopping, Brands and Customer Service
Nov 24, 202535 minS1
<p>Send us Fan Mail</p><p>Teenagers are shaping the future of retail - faster, louder, and more opinionated than ever before.</p><p>In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buys and TikTok trends to delivery expectations and bad website design, this conversation is packed with insight for any brand that wants to actually understand how younger generations buy, judge, and share.</p><p>We talk:</p>Why Shein wins on price but loses on trustWhat makes a brand feel “cool”Why bad customer serv...
07 - From Band to Brand - How James Sturdy Built a Food Empire
Jun 30, 202535 minS1
<p>Send us Fan Mail</p><p>In this episode, Karen sits down with James Sturdy, the creative force behind Yorkshire Handmade Pies and Homemade Pizza Club. From touring as a musician to running one of the UK’s fastest-growing e-commerce food brands, James shares his unexpected journey into entrepreneurship, the challenges of scaling a handmade product, and why customer experience remains front and centre.</p><p>They chat about:</p>What sparked the move from music to piesBuilding trust with customers onlineSupporting British farmers and local supply chainsThe power of live chat in growing an e-commerce brandBalancing tech, logistics an...
06 - Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help - Abi Cronin
Mar 20, 202538 minS1
<p>Send us Fan Mail</p><p><b>Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help! 🎧</b></p><p>Ever feel like there just aren’t enough hours in the day? My latest podcast guest, <b>Abi Cronin</b>, knows exactly how to fix that.</p><p>Abi runs Too Busy to Work, a business and lifestyle assistant service that helps overwhelmed professionals take back control of their time. Whether it's diary management, email organisation, event planning, or even booking appointments, Abi’s expertise <b>keeps businesses running smoothly</b>.</p><p>In this episode, we chat about:<br/> ✅...
05 - How AI and Data Are Reshaping Digital Hiring - with Ian Benjamin
Feb 19, 202548 minS1
<p>Send us Fan Mail</p><p>Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest <b>LiveChat Factory Podcast</b>, I sat down with <b>Ian Benjamin from </b><b>Digital Execs</b> to talk about:</p><p>🔥 The highs and lows of digital recruitment over the past decade<br/>💡 How AI and data are shaping the hiring landscape<br/>📉 Why candidate communication is still a major challenge in recruitment<br/>🌍 The importance of diversity, equity, and inclusion in hiring</p><p>One of the biggest takeaways? <b>Customer service in recruitment matters.</b> Candidate...
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