
The Midlife Entrepreneur
EP41: Claire Burrows, Founder of Air & Grace, the footwear brand created around the idea that women shouldn't have to choose between style and comfort.
This week Jo sits down with Claire Burrows, founder of London footwear brand Air & Grace, to discuss building a business in midlife by solving the style-versus-comfort problem. Claire shares how redundancy pushed her to launch in 2014 after 20+ years in buying, design, and product development, funding early work with her life savings, renting out her home, and borrowing money. She explains developing the patented Tender Loving Air technology with technologist Kevin Ban, including setbacks like rejecting the first production run, running out of money, and later winning a Metro Newspaper competition that enabled a pivot from a failed wholesale plan to direct-to-consumer via Shopify. Claire describes learning marketing, e-commerce, and cashflow management, using consumer events to drive early sales and feedback, and later refocusing online. Her advice highlights investing in legal support and knowledge, keeping teams lean, and trusting red flags earlier. 00:00 Welcome and Guest Intro 01:47 Redundancy Sparks the Leap 02:39 Finding the Comfort Gap 04:25 Building the First Prototype Team 08:02 Naming Air and Grace 09:21 First Product and Early Setbacks 12:51 Tender Loving Air Tech 15:03 Funding and Cost Realities 16:38 Pivot to Direct to Consumer 19:24 Shopify Site and Winning Investment 21:04 Learning D2C Marketing and Finance 22:40 Money Mindset Shift 22:57 First Hire Milestone 23:22 Selling Comfort Online 23:42 Consumer Events Playbook 25:30 Trade Show Chaos Story 26:18 Online Focus Tipping Point 26:59 Back To In Person 27:40 New Product Evolution 28:22 Best Selling Flat 29:27 Color Range Strategy 30:12 Surviving Tough Markets 31:51 Streamlining For Growth 32:54 Team Culture Energy 33:33 Business Owner Surprises 34:40 Shoemaking Complexity 35:46 Three Two One Framework 36:06 Worth Every Penny 40:44 Team Size Regrets 42:25 Quit Earlier Lesson 44:07 Thanking The Technologist 45:02 Final Wrap And Goodbye Visit at https://airandgracelondon.com/ Follow on Instagram @airandgrace Support the show Edited and produced by Jo Glynn-Smith 2025. Recorded at Eight Works Podcast Studios, 1 Dysart Street, London, EC2A 2BX For bookings: eightworks@eightclub.co.uk Jo Glynn-Smith is an entrepreneur, professional coach, writer, and speaker from London, she is an expert in career transformation and change. Instagram @jojoglynnsmith and @themidlifeentrepreneur Contact: enquiries@joglynnsmith.com www.joglynnsmith.com MUSIC CREDIT Easy Money by REX BANNER licensed by Artlist.io PHOTOGRAPHY by JONATHAN GLYNN-SMITH www.jonathanglynnsmith.com

